Summary
Overview
Work History
Education
Skills
Certification
personal creator, wife , mother of 5
Timeline
Generic

Kellie Carter

Summary

Dynamic leader with a proven track record in business management and development, particularly as a Small Business Owner and Retail Sales Manager.


Excelled in customer service,money handling and operations management, achieving significant business growth. Skilled in billing , organization, multitasking, and adept at driving results.


A highly motivated and experienced worker who is a passionate , organized and dependable candidate successful at managing multiple priorities with a positive attitude, excellent Customer Service and willingness to take on added responsibilities to meet team goals.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Small Business Owner

Self-employed
06.2015 - Current
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • providing personalized goods and services
  • making priceless memories for my clients

Billing Dept Manager - Self Employed Contractor

Self Employed Services -Contract W/ JACJIL Company
01.2023 - 05.2024
  • implemented improvement plans.
  • HIPPA certified.
  • Worked with customers to develop payment plans and bring accounts current.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Created reports, presentations and other materials for executive staff.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Created organized filing system to manage department documents.
  • Optimized organizational systems for payment collections, client files, invoices to counties, labs, and recordkeeping.
  • Built and managed processes for tracking and monitoring department performance.
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Trained and worked with staff on procedures, compliance requirements, and collections techniques.
  • Organized and updated databases, records and other information resources.

Personal Assistant to the Owner-contractor

Self Employed Services-contract W/bakery
01.2022 - 10.2022
  • Displayed absolute discretion at handling confidential information.
  • Sourced and ordered office equipment and supplies.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • customer service
  • invoicing custom orders
  • ran daily routines in bakery, bake, decorated, order delivery, selling product, money handling, ordering & delivery
  • billing invoices,custom orders,cashier,front counter service
  • assistant manager
  • organized company events,advertising
  • Maintained appropriate filing of personal and professional documentation.
  • Kept detailed track of and store maintenance inventory and schedules.
  • Organized and attended meetings and compiled related documents and reports.
  • Provided multifaceted services for owner & staff by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Used discretion when handling confidential information.
  • Answered high volume of phone calls and email inquiries.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Updated and maintained confidential databases and records.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Filed paperwork and organized computer-based information.
  • Led staff and vendors in providing high level of service for owner and guests.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed mail and both incoming and outgoing correspondence, mail, email,billing and faxes.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Took notes and dictation at meetings.
  • produced monthly invoices, reports, and other deliverables.
  • Screened personal and business calls and directed to appropriate party.
  • Hired and oversaw subcontractors to meet project needs.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained new team members
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Gathered, organized and input information into digital database.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained overall safe work environment .
  • Collected, arranged, and input information into database system.
  • Cultivated positive relationships with vendors to deliver timely and supply of services and materials.

Cashier

Kroger
11.2019 - 02.2020
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.

Seamstress - Self Employed Contractor

Self Employed Services- Contract W/Decor 2 Ur Door
02.2010 - 06.2012
  • Drew patterns and cut fabric pieces, assembled, and sewed to create wearable garment.
  • Inspected finished garments to address flaws and verify adherence to quality standards.
  • Assisted with inventory management and restocking of supplies for continuous availability.
  • Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
  • custom orders for design decorator

Retail Sales Manager

Things Remembered/TCBY/ Zaks Arts & Crafts
01.1990 - 01.1999
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Recruited, hired and trained [Number] associates to develop into productive team members with excellent product knowledge.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Facilitated business by implementing practical networking techniques.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Implemented systems and procedures to increase sales.
  • Organized promotional events and interacted with community to increase sales volume.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Customer Service
  • payroll
  • inventory
  • accounts receivable
  • food service
  • custom orders
  • event coordinator
  • billing
  • staff management


Education

High School Diploma -

South Plantation High School
Plantation, FL

Skills

  • Customer Service
  • money handling
  • custom personal goods & services
  • billing
  • data entry
  • Human resources
  • organizational skills /multitasking
  • Business management and development
  • Planning and execution
  • Operations Management
  • Business growth and retention

Certification

HIPPA certified


personal creator, wife , mother of 5

I enjoy creating personalized items for people and helping them preserve their priceless memories . I love to craft, sew,create, bake and talk to people . When I am not busy on a fun project , I enjoy spending my time with my family and fur- babies . I have married my best friend and childhood sweetheart and we have 3 beautiful children and their spouses ( who are now our children in love ) . My greatest accomplishment is being a wife and mother and it is my absolute favorite thing in the world.

Timeline

Billing Dept Manager - Self Employed Contractor

Self Employed Services -Contract W/ JACJIL Company
01.2023 - 05.2024

Personal Assistant to the Owner-contractor

Self Employed Services-contract W/bakery
01.2022 - 10.2022

Cashier

Kroger
11.2019 - 02.2020

Small Business Owner

Self-employed
06.2015 - Current

Seamstress - Self Employed Contractor

Self Employed Services- Contract W/Decor 2 Ur Door
02.2010 - 06.2012

Retail Sales Manager

Things Remembered/TCBY/ Zaks Arts & Crafts
01.1990 - 01.1999

High School Diploma -

South Plantation High School

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Kellie Carter