Kellie Cherry
Summary
Proactive Operational Risk Manager with extensive experience in internal control analysis, supply chain management, and risk mitigation. Developed risk assessment matrices, improved process performance, and facilitated cross-functional collaboration. Skills include data analysis, compliance monitoring, and contingency planning, bringing analytical thinking and continuous improvement to drive effective risk management.
Overview
27
27
years of professional experience
Work History
Operational Risk Manager
American Express
02.2013 - 07.2024
- Offered consultation on re-engineering techniques to improve process performance and product quality.
- Diagrammed and evaluated existing processes to identify gaps and devise solutions.
- Contributed to continuous improvement initiatives, identifying opportunities for enhancing existing risk management frameworks and tools.
- Played a crucial role in incident response planning, minimizing business disruptions caused by unforeseen events.
- Fostered productive relationships with stakeholders at all levels of the organization, encouraging open dialogue and collaboration on risk management matters.
- Collaborated with cross-functional teams for a comprehensive approach to risk management.
- Evaluated third-party vendors'' operations, assessing potential risks associated with outsourcing activities.
- Maintained up-to-date knowledge of industry trends to proactively address emerging risks.
- Analyzed data from various sources to identify patterns and trends in operational risks, developing targeted mitigation plans accordingly.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Completed statistical reviews to uncover trends, patterns and variations.
- Built contingency plans to successfully handle financial emergencies.
- Strengthened internal controls to minimize financial losses due to operational risks.
- Developed metrics that provided data for process measurement to identify indicators for future improvement opportunities.
- Ensured compliance with regulatory requirements, liaising with external auditors and regulators as needed.
- Supported senior leadership in decision-making processes by providing insightful analyses of operational risks and their potential impacts on business performance.
- Conducted meetings and generated reporting to support risk monitoring and management.
Internal Control Analyst
American Express
08.2008 - 10.2010
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Promoted a culture of continuous improvement within the organization through ongoing monitoring of implemented control measures and proactive identification of areas for further enhancement.
- Developed training programs for employees on internal control concepts, fostering a culture of compliance throughout the organization.
- Facilitated cross-functional workshops in order to build consensus on proposed process improvements and drive successful implementation efforts.
- Provided reporting for compliance, internal audit and external staff practices.
- Enhanced internal control processes by conducting comprehensive risk assessments and identifying potential areas of improvement.
- Performed detailed walkthroughs of key business processes, identifying control gaps and recommending remedial actions for management consideration.
- Contributed to the development of company policies and procedures, ensuring alignment with regulatory requirements and industry best practices.
- Collaborated with cross-functional teams to design and implement process improvements, ultimately reducing inefficiencies and strengthening internal controls.
- Maintained up-to-date knowledge of industry trends and regulatory developments, advising management on their implications for the organization''s control environment.
Supply Chain Analyst
American Express
07.2007 - 08.2008
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
- Ensured timely delivery of products to customers by closely monitoring order fulfillment processes and addressing any issues promptly.
- Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
- Led process improvement projects that resulted in increased efficiency, reduced waste, and lower operational costs across the supply chain network.
- Facilitated cross-functional team meetings to ensure alignment on supply chain goals and objectives.
- Enhanced customer satisfaction by ensuring timely delivery of products through efficient supply chain management.
Risk Management Specialist
American Express
10.1997 - 07.2007
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Optimized Fraud Detection Systems through continuous refinement of rule sets based upon ongoing analysis of system effectiveness.
- Collaborated with cross-functional teams to develop comprehensive fraud prevention plans.
- Reduced fraud instances by implementing advanced data analysis techniques and monitoring patterns.
- Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Education
No Degree - Business Management
Salt Lake Community College
Salt Lake City, UTSkills
- Root Cause Analysis
- Audit management
- Risk Mitigation
- Trend Analysis
- Cross-Functional Collaboration
- Stakeholder Communication
- Quantitative Analysis
- Risk mitigation strategies
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Adaptability and Flexibility
- Decision-Making
- Effective Communication
- Relationship Building
Timeline
Operational Risk Manager
American Express
02.2013 - 07.2024
Internal Control Analyst
American Express
08.2008 - 10.2010
Supply Chain Analyst
American Express
07.2007 - 08.2008
Risk Management Specialist
American Express
10.1997 - 07.2007
No Degree - Business Management
Salt Lake Community College
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