Kellie Cureton
Washington,DC
Summary
Hardworking seasoned floor manager/ warehouse worker with demonstrated strategic planning and operations management skills. Expertise includes visual merchandising abilities and recovery management to maintain professional and organized shelves. Boost revenue development with top-notch relationship-building and problem-solving abilities. Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff. Proficient in POS, and adaptable to other software's. Im able to maintain a neat and organized work area allowing for the proper segregation of materials and processes. Accurately weigh and record raw materials. Im Physically able to lift, carry and balance 75 lbs and up without assistance. Highley knowledgeable of the growing, harvesting, and packaging Top shelf cannabis products.
Overview
9
9
years of professional experience
Work History
Floor Manager
Smile Herb Shop
College Park, MD
02.2017 - 07.2020
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Oversaw supply restocking, area cleaning, and product organization.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Performed closing procedures weekly by balancing cash drawers and reconciling credit card transactions.
- Managed store inventory and stock levels to maintain availability of products.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
Professional Mover
Paxton Van Lines
Springfield, VA
04.2017 - 11.2018
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Operated with safety and skill to avoid accidents and delays.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Arranged items at destination according to customer requests and instructions.
- Strapped items down over protective padding to secure throughout transportation.
- Moved furniture and boxes using utility dolly and truck ramp.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and electronics.
- Communicated with customers courteously and professionally to drive satisfaction.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Inspected items for damage and reported issues to supervisor for resolution.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked flexible hours across night, weekend and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
Server
Thunder Burger And Bar
Washington, DC
06.2011 - 11.2018
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arrived always punctually for each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Served food and beverages promptly with focused attention to customer needs.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
Hostess
Half Smoke
Washington, DC
11.2017 - 05.2018
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
Sales Associate
Hard Rock Cafe
Washington, DC
02.2014 - 06.2014
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Server
Mr. Smiths
Washington, DC
08.2011 - 01.2012
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Hostess
La Madeleine
Washington, DC
06.2011 - 11.2011
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Relayed guest comments or suggestions to manager on duty for further action.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
High School Diploma -
Bell Multicultural Educational Campus
Skills
- Stock management
- Performance improvements
- Customer Relations
- Employee training
- POS systems
- Sales and marketing
- Creative merchandising
- Negotiation
- Staff Management
- Cash Handling
- Adaptability & Flexibility
- Weighing & Measuring Product
Affiliations
- Holistic Wellness
- Postpartum Doula
- Plantbased Vegan Chef
- Certified Reiki Practitioner
- Herbalist
- Artist
Timeline
Hostess
Half Smoke
11.2017 - 05.2018
Professional Mover
Paxton Van Lines
04.2017 - 11.2018
Floor Manager
Smile Herb Shop
02.2017 - 07.2020
Sales Associate
Hard Rock Cafe
02.2014 - 06.2014
Server
Mr. Smiths
08.2011 - 01.2012
Server
Thunder Burger And Bar
06.2011 - 11.2018
Hostess
La Madeleine
06.2011 - 11.2011
High School Diploma -
Bell Multicultural Educational Campus
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