Kellie Currier
Rosharon,TX
Summary
Brings extensive experience in healthcare environment, developing skills in patient account management, billing, and financial reconciliation. Adaptable and resourceful, with proven ability to manage complex tasks and collaborate effectively with team members. Seeking to transition into new field, leveraging strong analytical and organizational abilities to contribute to dynamic work environment.
Overview
40
40
years of professional experience
Work History
Patient Account Specialist III
Memorial Hermann Medical Group /Urology Associates of Houston
09.2019 - 05.2024
- Responsible for surgical case posting including dual and robotic cases for 6 physicians, scheduling ancillary appointments, lab work, follow up management, new patient appointments and management of clinic schedule system for the section including nursing and medical assistant procedures
- Promoted a culture of continuous improvement within the Patient Accounts team by participating in regular staff meetings, offering constructive feedback on department processes, systems, tools for achieving objectives more effectively.
- Enhanced team productivity by sharing knowledge, best practices, and providing cross-training opportunities for colleagues in the Patient Accounts Department.
- Utilized computer programs to create invoices, letters, and other documents.
- Provided exceptional customer service while assisting patients with questions about their bills or payment options via phone calls or written correspondence.
- Responded to customer concerns and questions on daily basis.
Sr. Administrative Assistant to the Director, Vanguard Urologic Institute
Vanguard Urology
06.2010 - 08.2019
- Company Overview: bought by Memorial Hermann 9/2012, closed 8/2019, Director Kevin Slawin MD
- Administrative Responsibilities include management and oversight of Medical Director's daily clinical, surgical and academic calendar
- Provide support to Administrator and Accountant for the management of the company's accounts payable system
- Management and oversight of credentialing applications for all company physicians, ensuring timely submission and receipt of physician licensure and hospital privileges
- Liaison for the Memorial Hermann Foundation for oversight and management of philanthropic efforts and the Vanguard Urologic Research Fund
- Perform special assignments as requested by the Director, Administrator, Accountant or other staff physicians
- Provide administrative assistance where needed including more traditional administrative support such as phone coverage, typing/word processing, meeting arrangements, copying, faxing, greeting visitors
- Clinical responsibilities include management and oversight of Director's surgical case scheduling and assisting patients with pre- and post-operative arrangements
- Process and complete patient documents relating FML, STD and cancer insurance policies
- Provide coverage and assistance for clinical staff at the direction of the Director and Administrator
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
- Assisted in the creation of compelling presentations for executive-level meetings using advanced PowerPoint skills.
Project Manager, Bladder Cancer Research Program
Baylor College of Medicine, Scott Department of Urology
02.2008 - 05.2010
- Responsibilities included the management and oversight of the Bladder Cancer Research Program under the direction of Dr Seth P Lerner
- Financial management of all awarded funding including federal, industry and philanthropic
- Oversight of all clinical trials from initial budget negotiation, contract execution, to implementation
- Preparation and submission of all grants including federal and private as well as progress reports for awarded funding
- Organization of annual Bladder Cancer Research Program meeting with multiple investigators at the college
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated material procurement and required services for projects within budget requirements.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Administrative Coordinator II, Prostate Cancer SPORE Administrator
Baylor College of Medicine, Scott Department of Urology
01.1999 - 01.2008
- Prostate Cancer SPORE Administrator responsibilities included the coordination and management of the NIH Prostate Cancer SPORE grant competing renewal submissions, progress reports and budget projection and oversight
- This grant consisted of 5 projects, 2 cores, multiple boards, committees and investigators across multiple departments at the college
- Monthly, quarterly and annual meetings were organized locally and one national meeting per year
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Reduced email response time, prioritizing urgent communications and delegating tasks effectively.
- Enhanced team communication by organizing weekly meetings and setting clear agendas.
- Assisted in preparation of presentation materials, contributing to successful client meetings and proposals.
- Oversaw budget tracking and expense reporting, ensuring projects stayed within financial constraints.
Clinic Manager/Assistant Director of Marketing
Allergy & Asthma Associates
05.1997 - 12.1998
- Clinical responsibilities included the oversight of daily clinical operations including the supervision of 4 front office and 6 nursing staff, annual performance appraisals, orientation and training of all staff, preparation of annual clinic budget and oversight of new facility build out
- Marketing responsibilities included organization of annual holiday party and summer picnic, production of the biannual company newsletter, announcement and publicity for all new physicians, preparation and oversight of annual marketing budget, oversight and maintenance of company website
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Hired, trained and supervised employees to maintain team of high performers.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
Clinical Supervisor/Pediatric Urology Practice
Baylor College of Medicine
01.1996 - 04.1997
- Company Overview: Scott Department of Urology
- Oversight of daily clinical operations, precertification of all surgical procedures, supervision of 8 staff including annual appraisals, orientation and training of staff, preparation and oversight of the annual operating budget
- Assessed patients, determined needs, and managed care.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Optimized scheduling processes that promoted efficient use of time in order to maximize clinician availability for direct patient contact.
- Facilitate hiring of qualified Urology personnel by interview applicants and making recommendations for employment
- Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
- Developed and monitored budget for clinical operations, ensuring optimal resource allocation and financial health.
Administrative Coordinator II
Baylor College of Medicine
01.1991 - 01.1996
- Company Overview: Scott Department of Urology, Administrative assistant to Edmond T Gonzales, Jr, MD, Chief of Pediatric Urology, Head Department of Surgery at Texas Children's Hospital
- Responsibilities included coordination of physician schedule including academic, surgical and clinical, coordination of all travel arrangement, maintenance of CV, management and organization of the annual Pediatric Urology Fellowship Match program
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Oversaw budget tracking and expense reporting, ensuring projects stayed within financial constraints.
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Assisted in preparation of presentation materials, contributing to successful client meetings and proposals.
- Managed complex schedules for senior management to optimize their time and productivity.
Administrative Clerk
Baylor College of Medicine
01.1989 - 01.1991
- Company Overview: Scott Department of Urology
- Responsible for reporting departmental accounting justifications, accounts payable and receivable processing, development of new accounting procedures
Patient Insurance Specialist
Baylor College of Medicine
01.1988 - 01.1989
- Company Overview: Scott Department of Urology
- CPT and ICD-9 coding of surgical procedures, data entry and secondary insurance billing,
Administrative Clerk
Baylor College of Medicine
01.1986 - 01.1988
- Company Overview: Scott Department of Urology
- Management of accounts payable and receivable for the department.
Patient Registration/Data Entry
Baylor College of Medicine
01.1985 - 01.1986
- Company Overview: Scott Department of Urology
- Data entry of all patient demographic and insurance information, oversight of all surgical case billing for 10 physicians
File Clerk
Baylor College of Medicine
08.1984 - 01.1985
- Company Overview: Scott Department of Urology
- Maintenance of patient billing charts for compliance to all guidelines for patient information
Education
GED -
University of Houston-Downtown
Houston, TX09-2007
Skills
- Patient care
- Proficient in Microsoft office
- MS office
- HIPAA compliance
- Clinical management
- Verbal and written communication
- Expert time management
- Medical terminology
- Insurance verification/authorization
- Surgical Scheduling
- Schedule management
- Patient care coordination
Training
- 1993, Time Management, .2
- 1993, The Exceptional Assistant, .6
- 1995, Introduction to Word Perfect for 5.1, .6
- 1995, Introduction to Word Perfect for Windows, .6
- 1998, Advanced Coding Strategies for Optimal Reimbursement
- 1998, Basic Supervision, .6
- 1999, Excelling as a First-time Supervisor, .6
- 2001, Transportation of Dangerous Goods
Meetings Attended
- 1996, Texas Pediatric Society, Office Managers Session, 10/03-10/06, Dallas, TX
- 1999, Texas Allergy and Immunology Society, Office Managers Symposium, 05/07, Dallas, TX
- 2002, Prostate SPORE Biomarkers Meeting, 06/12, Houston, TX
- 2002, 10th Annual SPORE Investigators Workshop, 07/13-07/17, Chantilly, VA
- 2002, Inter-Prostate SPORE meeting, 12/03-12/04, San Francisco, CA
- 2003, Inter-Prostate SPORE Biomarkers meeting, 03/13, Memorial Sloan Kettering Cancer Center, New York, NY
- 2003, Inter-Prostate SPORE Biomarkers meeting, 04/28, Northwestern University, Chicago, IL
- 2003, 11th Annual SPORE Investigators Workshop, 07/08-07/10, Baltimore, MD
- 2004, 12th Annual SPORE Investigators Workshop, 07/09-07/12, Baltimore, MD
Timeline
Patient Account Specialist III
Memorial Hermann Medical Group /Urology Associates of Houston
09.2019 - 05.2024
Sr. Administrative Assistant to the Director, Vanguard Urologic Institute
Vanguard Urology
06.2010 - 08.2019
Project Manager, Bladder Cancer Research Program
Baylor College of Medicine, Scott Department of Urology
02.2008 - 05.2010
Administrative Coordinator II, Prostate Cancer SPORE Administrator
Baylor College of Medicine, Scott Department of Urology
01.1999 - 01.2008
Clinic Manager/Assistant Director of Marketing
Allergy & Asthma Associates
05.1997 - 12.1998
Clinical Supervisor/Pediatric Urology Practice
Baylor College of Medicine
01.1996 - 04.1997
Administrative Coordinator II
Baylor College of Medicine
01.1991 - 01.1996
Administrative Clerk
Baylor College of Medicine
01.1989 - 01.1991
Patient Insurance Specialist
Baylor College of Medicine
01.1988 - 01.1989
Administrative Clerk
Baylor College of Medicine
01.1986 - 01.1988
Patient Registration/Data Entry
Baylor College of Medicine
01.1985 - 01.1986
File Clerk
Baylor College of Medicine
08.1984 - 01.1985
GED -
University of Houston-Downtown
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