Kellie D'Andrea
Havertown,PA
Summary
SENIOR MANAGEMENT EXECUTIVE with verifiable year-after-year success in achieving revenue, profit, and business growth objectives within start-up, turnaround, and rapid change environments. Extensive experience with delivering results in executing a service strategy that requires a deep understanding of critical business drivers and various factors in multiple markets. Top-notch administrator with a financially savvy and organized approach. Familiar with helping business leaders understand all facets of operations. Steps into new areas with an adaptable approach. Practiced project manager and problem-solver with 20 years of experience in facilities management.
Overview
22
22
years of professional experience
Work History
Senior Executive Consultant
Kellie D'Andrea & Associates
01.2017 - Current
- Oversaw the operational structure, sales and marketing structure, and process alignment to meet the overall goals, including mergers & acquisitions, product development, and technology reviews.
- Facilitated and executed a philosophy to grow business and strategically align marketing, selling story, and operations.
- Clients such as Academy Service Group, Connex, Retail Services Management, 24hr Fitness, Printerlink, Nobel
- Executed multiple strategies from market penetration, customer service, mergers and acquisition, and overall growth strategies
- Gathered, documented, and modeled data to assess business trends.
- Produced detailed and relevant reports for use in making business decisions.
- Evaluated current processes to develop improvement plans.
- Recommended service operational improvements based on tracking and analysis of client data.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Compiled research data and gave professional presentations highlighting findings and recommended optimizations.
Senior Vice President
EMCOR Group
08.2015 - 01.2017
- $6.7 Billion focused on HVAC Management, Energy Management and Facilities Management
- SVP, Strategic Planning & Development
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Clarified roles, responsibilities and expectations of staff.
- Developed measurement tools, dashboards and reports to track metrics on adoption and effectiveness of initiatives.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Developed, coached and provided feedback to top-performing teams using strong leadership and analytical thinking skills.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Restructured Client Account Department to reduce overhead and improve overall efficiency.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Increased company growth through collaboration with sales and marketing departments.
- Integrating and restructuring of EMCOR brands into one unified structure resulting in a reduction in overhead, increase in revenue production by 22% and alignment with technology, customer service and overall delivery to the customers.
PRESIDENT
NEST International
01.2011 - 06.2015
- Advanced to lead company with staff of 237 across 2 locations and $ 220 million annual revenues
- Additional integration with a service provider network of 25,000 across the US and Canada
- Oversee a team of 7 directors across all units/functions, including Sales, Marketing, HR, Finance, Client Services, and R & D
- Revenue & Profit Growth ¨ Spearheaded change company wide, establishing new strategic direction for all business lines and services, leading the financial turnaround and the direction currently followed
- Delivered year over year revenue growth of 12% - 32% and increased market awareness and market share in major accounts
- Evaluated client profitability and created new channels for revenue growth, profit reduction or removal of client from portfolio
- Strategy/Mission & Vision Planning ¨ Facilitated and guided leaders in formulating new vision and strategic direction that successfully repositioned NEST as a differentiated competitor in the market, adding new service lines, new vertical integration and stronger brand awareness
- Lead the thought leadership program throughout the organization and within the industry
- Operations Re-Engineering ¨ Led management team in identifying and correcting critical issues
- Reduced overhead and increased profitability by client, service line and overall
- Overhauled and improved operating processes and systems resolved quality issues and created performance metrics and KPIs
- Team Performance/Leadership ¨ Turnaround company culture that led to a 75% retention rate and a 98% employee satisfaction rating as well as being recognized as a Top Workplace for last 3 years in a row
- Directed cross-functional team to foster collaboration, cooperation and innovation to achieve shared goals.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Reduced operational costs through strategic cost management initiatives.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Developed and implemented comprehensive risk management programs to mitigate potential liabilities.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
EXECUTIVE VICE PRESIDENT
NEST International
01.2005 - 01.2011
- Market Positioning ¨ Established market leadership position against major competitor by leading the development of differentiated products, services and market messages
- Introduced modern marketing techniques (gained from previous experience) and adapted solutions to specific requirements resulting in a 35% increase in market saturation
- Developed strategic alliances with industry partners, competitors and clients to develop entry into new market and revenue streams
- Client Service ¨ Established a Client Service Organization responsible for client retention programs, business analytics and overall budget creation, management and growth resulting in client revenues increasing by 12% year over year
- Directed teams to achieve strategic plan including operating, sales, marketing, technology, and growth plans and budgets
- Developed profitability model to evaluate clients including the removal of unprofitable client relationships
- Provided direction and leadership for [Number] sales representatives and independent contractors.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Created succession plans to provide continuity of operations during leadership transitions.
- Initiated strategy to drive company growth and increase market share and profitability.
- Formulated and executed strategic initiatives to improve product offerings.
MANAGING DIRECTOR
PFPC, Now PNC Financial Services Group
03.2001 - 12.2005
- Oversight of the operations, facilities management and 72 personnel across 5 locations ¨ Responsible for the implementation of operational infrastructure to enhance to support of the sales organization including budgets, staffing and overall execution of sales strategy with an annual goals of $ 85 million in service fees
- Liaison between parent company, PNC and business unit
- Implemented technology to enhance processes and information retention on product specific information, corporate positioning, competitive intelligence and result/reasons for wins and losses.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
Education
MBA - Executive Leadership
Temple University
Philadelphia05.2003
BS - Accounting
Neumann University
Aston, PA1995
Skills
- Strategic Planning & Execution
- Market Growth/Segmentation
- New Product Development/Innovation
- Revenue Growth Strategy Development
- Revenue/Profit Turnaround
- Organizational Restructuring
- Infrastructure Design & Implementation
- Client Acquisition/Retention/Negotiation
Accomplishments
- Restructure 3 business lines under one brand resulting in an increased revenue of 22% and alignment with our customer service approach.
- Spearheaded company-wide change that led to 32% increase in revenue by incorporating technology vision, and created an IFM brand alliance in the market.
- Realigned our marketing strategy to create a new brand, new story and new sales approach leading toward the 32% increase in revenue.
Affiliations
- Member of Forum for Executive Women (2014-Present)
- Connex (PRSM) Board of Directors (2009 - 2014)
- Connex (PRSM) Advisory Board of Directors (2014 - 2017)
- Founder of SheTribe podcast
- Founder of Women in Facilities & Construction Management
Timeline
Senior Executive Consultant
Kellie D'Andrea & Associates
01.2017 - Current
Senior Vice President
EMCOR Group
08.2015 - 01.2017
PRESIDENT
NEST International
01.2011 - 06.2015
EXECUTIVE VICE PRESIDENT
NEST International
01.2005 - 01.2011
MANAGING DIRECTOR
PFPC, Now PNC Financial Services Group
03.2001 - 12.2005
MBA - Executive Leadership
Temple University
BS - Accounting
Neumann University
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