Kellie Davis
Redmond,WA
Summary
Experienced healthcare professional with 12+ years of experience. Prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining a clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
All Day Comfort Senior Care
03.2024 - 10.2024
- Provided compassionate and personalized in-home care for individuals with varying health conditions and needs, ensuring their physical and emotional well-being
- Developed strong and trusting relationships with clients and their families, fostering a supportive and caring environment
- Prepared nutritious meals based on dietary requirements and preferences, ensuring a well-balanced and healthy diet for clients
- Provided companionship and emotional support, engaging in meaningful conversations and recreational activities to enhance clients' mental and emotional well-being
Call Center Customer Service Representative (Remote)
LASIK PLUS
03.2022 - 03.2023
- Handled a high volume of inbound customer calls
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Utilized CRM software to accurately document customer interactions and update account information
- Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
- Collaborated with cross-functional teams to resolve complex customer issues requiring input from multiple departments
- Maintained a positive attitude during challenging interactions with upset or irate customers, deescalating situations effectively
CNA - Certified Nursing Assistant
PeaceHealth
10.2021 - 03.2022
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Maintained accurate documentation of patient care activities and observations
- Collaborated with healthcare team members to develop and implement individualized care plans for patients
- Responded promptly to call lights and requests for assistance from patients
- Assisted nurses in performing medical procedures such as wound dressings or catheterizations
- Followed infection control protocols to prevent the spread of diseases within the healthcare facility
Certified Nursing Assistant
Brookfield Health and Rehabilitation
04.2019 - 12.2020
- Provided direct patient care, including assisting with activities of daily living such as bathing, grooming, and dressing
- Assisted in transferring patients from beds to wheelchairs or other mobility devices
- Assisted with feeding patients who required assistance or had special dietary needs
- Collaborated with interdisciplinary teams on discharge planning for patients transitioning out of the healthcare facility
- Supported end-of-life care by providing comfort measures and emotional support to terminally ill patients
CNA - Certified Nursing Assistant
Fort Vancouver Post Acute
09.2018 - 04.2019
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
- Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
- Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
Certified Nursing Assistant
Elder Options Senior Care
01.2017 - 09.2018
- Provided compassionate and personalized care to patients as a Certified Nursing Assistant (CNA) in a home health setting
- Administered medications according to prescribed schedules and documented medication administration accurately
- Maintained a clean and safe environment for patients by regularly sanitizing surfaces and equipment
- Coordinated appointments with healthcare providers for follow-up visits or specialized treatments as needed
Certified Nursing Assistant
Bonaventure Senior Living
01.2016 - 01.2017
- Memory care, assist with ADLS, provide medications, monitor vital signs
- Supported patients with their mobility needs, including using assistive devices such as walkers or canes
- Provided assistance during emergency situations, following established protocols and procedures
- Assisted with the collection and labeling of specimens for laboratory testing
- Informed nursing staff about changes in patients' condition or behavior
Customer Service Representative/Call Center
Waste Connections
01.2015 - 10.2015
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Utilized CRM software to accurately document customer interactions and update account information
- Collaborated with cross-functional teams to resolve complex customer issues requiring input from multiple departments
- Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
Customer Service Representative
Kohl's Dept. Stores
05.2010 - 06.2013
- Provided exceptional customer service by assisting customers with product inquiries, locating items, and processing transactions
- Maintained a clean and organized sales floor, ensuring products were properly displayed and shelves were fully stocked
- Managed cash register operations, accurately handling cash transactions and providing correct change to customers
- Assisted in inventory management by conducting regular stock checks, identifying low-stock items, and placing orders for replenishment
Education
CNA Certificate - Nursing
Dare 2 Care Learning Center
Eugene, ORHigh School Diploma -
Loowit High School
Longview, WA06-2010
Skills
- Certified nursing assistant
- Medical office experience
- Medical terminology
- Hospice Care
- Memory Care
- Home Care
- Patient Care
- Medical records
- Critical care experience
- EMR Systems
- Hospital Experience
- Epic
- Communication skills
- Conflict management
- Healthcare management
- Organizational skills
- Problem- Solving
- Active Listening
- Adaptable and Flexible
- Time Management
Education
Some college, High school diploma or GED
Certification
- Driver's License
- State Tested Nursing Assistant in Washington State
- CPR/ First-Aid Certified
- Food Handlers Card Obtained
Timeline
CNA - Certified Nursing Assistant
All Day Comfort Senior Care
03.2024 - 10.2024
Call Center Customer Service Representative (Remote)
LASIK PLUS
03.2022 - 03.2023
CNA - Certified Nursing Assistant
PeaceHealth
10.2021 - 03.2022
Certified Nursing Assistant
Brookfield Health and Rehabilitation
04.2019 - 12.2020
CNA - Certified Nursing Assistant
Fort Vancouver Post Acute
09.2018 - 04.2019
Certified Nursing Assistant
Elder Options Senior Care
01.2017 - 09.2018
Certified Nursing Assistant
Bonaventure Senior Living
01.2016 - 01.2017
Customer Service Representative/Call Center
Waste Connections
01.2015 - 10.2015
Customer Service Representative
Kohl's Dept. Stores
05.2010 - 06.2013
CNA Certificate - Nursing
Dare 2 Care Learning Center
High School Diploma -
Loowit High School
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