Kellie Dean

• Coordinates resources across multiple departments to meet deliverables within given timelines.
• Prepares presentations on key aspects of the daily work such as schedule changes and resource allocations by utilizing P6, eSOMS, MAST, MS Office, and Excel to analyze data and create spreadsheets.
• Develops work schedules according to budgets and workloads, covering priority tasks.
• Implements departmental policies and standards in conjunction with management to streamline internal processes. Provides guidance to team members regarding best practices related to scheduling tasks.

• Planned and scheduled complex projects working directly with project managers to allocate best resources and track progress using P6, PAMS, and eSOMS
• Provided visual data to teams for both long-range and short-range projects
• Tracked progress of ongoing projects against previously established milestones.
• Updated reports and daily logs for management use and permanent files.

• Determined priority level calls and coordinated response plans for emergency situations.
• Addressed problems quickly and reported clear information while working under minimal supervision. Responded to medical emergencies before paramedic and law enforcement arrival.
• Maintained records of daily activities related to incidents, patrols, alarms. Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
• Constantly communicated clear, concise, and often sensitive information to all levels of management and public regarding: safety, fire, road closures, security risks, Covid-19 exposures, emergent and non-emergent matters.
• Drafted and documented security procedures, policies and standards. Provided direction and guidance to staff in the performance of their duties.

Operations Supervisor in a fast-paced customer service environment with a focus on safety and organization

• Performed maintenance on zip lines and all related gear and safety equipment
• Lead staff in inventory and inspection of gear to meet regulatory safety standards
• Coordinated a staff of over 40 in daily routines
• Trained employees in high ropes rescue
• Tracked and projected inventory needs and budgeted semi annual orders.