Kellie Domer
Elkhart,IN
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
28
28
years of professional experience
Work History
Office Manager
Crystal Industries, Inc.
Elkhart, IN
03.2014 - Current
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Processed payroll accurately ensuring all employees were paid on time.
- Processed all accounts payable and receivables.
- Maintain employee evaluation and vacation spreadsheets.
- Review all open orders to ensure timely delivery, and run daily production meetings with all team supervisors.
- Manage all aspects of newly hired and terminated employees.
- Process and review all new purchase orders.
Office Manager
Premier Fiberglass
Elkhart, IN
06.2008 - 03.2014
- Assisted with the preparation of budgets, forecasts and financial statements.
- Assigned work and monitored performance of project personnel.
- Managed, scheduled and coordinated office functions and activities for employees.
- Developed effective communication strategies between departments within the organization.
- Responded to customer inquiries via phone or email in a professional manner.
- Processed payroll accurately ensuring all employees were paid on time.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted in recruiting, onboarding and training new employees.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ensured environmental compliance with governmental regulations.
Office Manager
Innovations
Elkhart, IN
05.1997 - 05.2008
- Managed, scheduled and coordinated office functions and activities for employees.
- Directed a staff of 20, optimizing workflow and productivity.
- Addressed and resolved employee-customer conflicts to enhance workplace efficiency and client satisfaction.
- Procured office supplies and managed inventory levels to ensure operational efficiency.
- Ensured the office and workplace were consistently clean and orderly.
- Oversaw daily activities on the retail floor, maintaining high standards of service and efficiency.
- Ensured timely and correct payroll and commission disbursements.
Education
Some College (No Degree) - Business Management
Indiana University, South Bend
South Bend, INSkills
- Staff hiring
- Bookkeeping
- Billing
- Vendor engagement
- Financial tracking
- Policy implementation
- Budgetary planning
- Office administration
- Account reconciliation
- Customer service
- Team bonding
- Scheduling
- Payroll processing
- Administrative support
Timeline
Office Manager
Crystal Industries, Inc.
03.2014 - Current
Office Manager
Premier Fiberglass
06.2008 - 03.2014
Office Manager
Innovations
05.1997 - 05.2008
Some College (No Degree) - Business Management
Indiana University, South Bend
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