Kellie Eschenbach
Sales Executive
Dacula,GA
Summary
Accomplished Sales Executive offering 15+ years and providing superior customerservice and business development through proactive sales efforts and quality credit control. Maintained cordial and effective relationships with clients, coworkers, carriers, vendors and other business contacts. Performed complex tasks with many concrete and abstract variables.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Commercial Account Manager
Global Industrial Company fka Global Equipment Supply
Buford, GA
09.2018 - Current
- Manage account portfolios which include Coca-Cola, GE, Wabtec, HEB, Bimbo Bakeries, Kuehne & Nagel, Williams Gas Pipelines, CMC Steel/Rebar, Kinedyne, Trojan Battery, NITTO, Inc., and several other manufacturing companies and corporations, with a value of $2.6 million in sales annually
- Provide clients with product research information of material handling items, tools, office supplies or raw materials to suit their current and/or upcoming projects while keeping their budget and employee overall safety in mind
- Provide written proposals and/or quotations for projected orders
- Telephone and virtual/on-line meetings with clients to discuss new projects
- Some on-line meetings in conference with in-house certified safety experts and/or product experts
- Exhibit daily as scheduled to generate leads, new business prospects and catch up with already established clients
- Execute daily tasks and KPI’s that include the following: 2+ hours of talk time; 35+ outbound calls; 8+ quotes; 4+ pipeline opportunities; and relative daily sales quota (average $10,000/day or more)
- Continually boost annual sales by 4.3%
- Successfully introduced potential customers weekly to Global Industrial and it’s benefits over the competition
- OSHA 10 Hour Certified
- Processed daily mail, email and phone calls from customers and producers to generate new business.
- Analyzed client needs to identify coverage solutions and produced policy and quotes.
- Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
- Prepared customer presentations and demonstrations of products to solicit new business.
- Maintained required data in agency management system to follow corporate guidelines.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Contributed to team objectives in fast-paced environment.
- Quoted prices, credit terms and other bid specifications.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Consulted with businesses to supply accurate product and service information.
- Built relationships with customers and community to promote long term business growth.
Sales Executive & Account Manager
Business Innovations Worldwide Inc
Norcross, GA
04.2007 - 11.2017
- Provide clients with product research information of promotional items to suit their marketing campaigns while
- Keeping their budget in mind
- Provide written proposals, quotations and virtual art samples/proofs for projected orders and/or projects
- In-person and virtual/on-line sales meetings with clients to discuss and demonstrate new products
- Point out RTB's (Reasons to Buy) for an item and how it can work for them
- Coordination & preparation for annual conferences/tradeshows
- Duties include: Pick out items to be used as giveaways @ a booth or attendee registration bags
- Exhibition booth, displays and giveaways shipped to conference location
- Upon arrival at conference location, booth set up & staging
- Exhibit daily as scheduled to generate leads, new business prospects and catch up with already established clients
- Prep and execute daily email specials
- Client/Customer Retention Ratio 89.47%
- New Business Development Ratio 9.522%
- Territory Sales Increase from 2007, ~500%+ ($60K - 360K)
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Met existing customers to review current services and expand sales opportunities.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built diverse and consistent sales portfolio.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Maintained current knowledge of evolving changes in marketplace.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Developed, maintained and utilized diverse client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Quoted prices, credit terms and other bid specifications.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Achieved or exceeded company-defined sales quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to event marketing, sales and brand promotion.
- Presented professional image consistent with company's brand values.
- Contributed to team objectives in fast-paced environment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Paralegal Assistant
Weissman, Nowack, Curry & Wilco
Atlanta, GA
01.2006 - 01.2007
- Prepare affidavits and complaints, maintain document file, and file pleadings
- Execute client and staff conflicts for each pending case
- Coordinate mailings, copy jobs and basic clerical duties to assist four individual attorneys.
- Prepared legal briefs, motions, and pleadings.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Organized documents to manage paper and electronic filing systems of clients.
Inside Sales Account Manager
Atlanta Cap Manufacturing
Norcross, GA
01.2001 - 01.2006
- Inside sales of custom baseball caps and headwear
- USA made and overseas manufacturing
- Provide clients with written and verbal quotations for custom and/or stock headwear
- Project bidding and new business development
- Research new designs, fabrics and trending fashions in the headwear industry
- Provide new and innovative headwear designs for the annual catalog layout
- Communicate & coordinate with several production departments including: art digitizing, embroidery, samples, main production, QC and shipping
- Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
- Incorporated new products seamlessly and integrated offerings into routine sales calls.
- Adjusted sales strategies to recapture flagging market segments proactively identified through consistent tracking.
- Serviced accounts regularly to keep revenue high and capitalize on cross-selling opportunities.
- Contributed to team success by helping train and motivate less experienced team members.
- Collaborated with suppliers to fulfill customers' routine inventory needs and handle special requests.
- Prospected new leads with high level of outbound calls to both cold and warm contacts.
- Maintained current knowledge of product lines by attending regular technical and sales training sessions.
- Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
- Updated accounts and maintained long-term relationships with clients.
Dispatch Manager and Customer Service
Universal Heating & Cooling
Tucker, GA
05.2000 - 01.2002
- Answer and facilitate inbound phone calls
- Assist clients with service call appointments and routine maintenance schedules
- Coordinate daily appointment schedules for all on-call service technicians
- Assisting sales reps with final closing documents of new sales and/or service contracts.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Created and reviewed invoices to confirm accuracy.
- Kept accurate records to document customer service actions and discussions.
Education
No Degree - Biology
Georgia State University
Atlanta, GA 05.1997 - 05.1999
High School Diploma -
Tucker High School
Tucker 05.1996 - 05.1997
Skills
Product and service sales
Cultural Awareness
Active Listening
Teamwork and Collaboration
Planning and Coordination
Good Telephone Etiquette
Data Entry
Organization and Time Management
Self-Motivated
Dependable and Responsible
Negotiations
Timeline
Commercial Account Manager
Global Industrial Company fka Global Equipment Supply
09.2018 - Current
Sales Executive & Account Manager
Business Innovations Worldwide Inc
04.2007 - 11.2017
Paralegal Assistant
Weissman, Nowack, Curry & Wilco
01.2006 - 01.2007
Inside Sales Account Manager
Atlanta Cap Manufacturing
01.2001 - 01.2006
Dispatch Manager and Customer Service
Universal Heating & Cooling
05.2000 - 01.2002
No Degree - Biology
Georgia State University
05.1997 - 05.1999
High School Diploma -
Tucker High School
05.1996 - 05.1997