Kellie Grant

• Held confidential security clearance as required for government contractors through Department of Defense. (2005 through 2015)
• Responsible for coordination of day-to-day activities of software development team and support center.
• Analyzed data and generated performance metrics to develop appropriate solutions.
• Served as departmental resourced for scheduling interviews, hiring, references and new-hire personnel coordination.
• Responsible for providing in-house application and issue management systems support, including usability issues, operational definitions change requests, and enhancements to software.
• Ensured processes and workflows were in software development, including having key responsibility for software issues tracking system and performance.
• Assisted in developing or administering software release schedules, build requests, test events, support requests, delivery schedules, and other related procedures.
• Training and revamp of Incidents Management
• Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
• Worked with internal and external businesses and led cross-functional teams to develop intricate business plans.

• Controlled and updated project plans for various cost reduction initiatives.
• Presented project status, issues, and contingency plans to respective project teams, stakeholders, and top executive management.
• Created and maintained master databases for departmental resources, quality records and procedures, project funnels, training lists, and project plans.
• Partnered with Corporate Communications and executives to collaborate on content and message of departmental website.
• Performed extensive research projects and analyses with Minitab software.

Executive Assistant Duties

• Provided high-level administrative support to Vice President and Global Quality team of 45, including prioritization management of calendars, meeting organization expense tracking, and organizational charting.
• Facilitated all third party Six Sigma/Process Improvement training efforts. Negotiated and prepared contracts between Gateway and participating vendors.
• Performed record setup and maintenance of employee and manager files. Tracked vacation accrual and usage, apprised management of upcoming performance reviews and processed confidential human resourced paperwork.
• Planned and organized all logistical and IT needs for training groups while adhering to strict budget guidelines.
• Created high-level documents and presentations for regular initiative review and budget meetings with CEO and EVP-level executives.
• Controlled annual acquisition and distribution of departmentally owned statistical software,
• Served as single point-of-contact for, and on behalf, of department, keeping team abreast of intradepartmental and companywide changes in areas of operations, procedures and job execution.
• Drove operational improvements which resulted in savings and improved profit margins
• Improved operations through consistent hard work and dedication