Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

KELLIE GREGORY

Okemos,MI

Summary

23 years' experience in Building Services CORE COMPETENCIES AND PROFICIENCIES: Professional customer service Conflict resolution Performance management Line management Team Building / Training Process improvement project management Order Fulfillment Project planning

Overview

19
19
years of professional experience

Work History

Facilities Supervisor 11

Michigan State University Extension
East Lansing, MI
10.2023 - Current
  • Maintained records of building maintenance and repair activities.
  • Supervised staff to ensure proper completion of assigned tasks.
  • Developed plans for preventative maintenance and safety inspections.
  • Inspected facilities on a regular basis to identify potential issues or areas of improvement.
  • Monitored facility operations to ensure compliance with applicable laws, regulations, and standards.
  • Coordinated the installation and replacement of equipment, furniture, and fixtures in buildings.
  • Investigated customer complaints regarding facility conditions or services provided by staff members.
  • Drafted reports summarizing building condition assessments, maintenance activities, and other related information.
  • Responded quickly to urgent requests from tenants regarding repairs or maintenance needs.

Business Owner

GREGORY'S COMMERCIAL CLEANING
Okemos, MI
06.2021 - Current
  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Negotiated contracts with vendors for supplies and services.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Managed inventory levels to meet customer demand while minimizing costs.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
  • Scheduled maintenance activities for equipment used by the business.
  • Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Analyzed financial statements to identify areas of improvement and suggest corrective measures.
  • Created and sent invoices to customers for purchases of products and services.
  • Recorded customer payments into general ledger and posted cash, checks and credit and debit card transactions.

General Manager

BOJI GROUP
Lansing, MI
04.2022 - 04.2023
  • Position)
  • Ensure that the facility is cleaned correctly and according to the client's instructions or standards
  • Work with the Regional Manager/Custodial Supervisor to inspect the facility to determine any unusual or cyclical work that needs to be done, such as periodically stripping floor wax, cleaning overhead light fixtures or shampooing carpets
  • Maintain a checklist of routine or daily cleaning chores as well
  • Assign workers to specific chores or areas and then inspect the work to ensure it has been done satisfactorily
  • Address complaints about missed or improperly cleaned areas, investigate the complaint and takes steps to ensure that the problem will not recur
  • Interview applicants, train new employees and prepare performance reviews
  • Issue reprimands, counsel employees about their performance, determine whether additional training is required or, if necessary
  • Hire/terminate
  • Prepare work schedules, as well as track employee a endance and report hours worked to the payroll department
  • Payroll Audit
  • Process Payroll
  • Assist with contract Proposal
  • Develops policies and procedures for all aspects of Custodial operations
  • Performs regular property inspections
  • Inventory control and procurement strategy for cost controls
  • Ensures compliance with local, city and state regulations and laws
  • Provides input in asset management annual operating budgets
  • Inventory control and procurement strategy for cost controls

Custodial Sr. Supervisor

UNIVERSITY OF MICHIGAN
Arbor, MI
07.2017 - 04.2022
  • Proficient in Microsoft office,excel, Aim, Google Drive
  • Comp-u-clean,Google Docs
  • Monitor and enter equipment repair reports
  • Manage appropriate supply levels
  • Review time and approve time entry of staff, update overtime logs
  • Review requests made by facility, Pest control, maintenance, Waste management and Grounds
  • Monitor and enter work order queue, assign, and track work orders to direct reports
  • Participate in (or coordinate) monthly planning sessions with facility managers, director
  • Manage supplies and equipment
  • Enter payroll
  • Manage yearly employee evaluations
  • Regularly provide feedback to staff based on building inspections
  • Assist with Interviewing and hire custodial staff and Supervisors
  • Enter incident reports
  • Team building: Communication, Building Confidence, support, problem solving active listening
  • Propose, plan, and implement process improvement initiatives annually
  • Writing reports
  • Create job cards
  • Assign and manage monthly and yearly projects
  • Lock out tag out procedure
  • Interacted directly with high-profile clients or customers requesting assistance to resolve conflicts, build trust and win loyalty to promote repeat business
  • Formulated work schedules, communicating with individual employees to verify availability and coordinating across departments to staff each shift fully
  • A ended Custodial Services managerial meetings and University of Mich
  • Ross School of Buisness employee meetings, receiving updates on products and services and providing feedback to employees.

Custodial Supervisor

GRAND RAPIDS COMMUNITY, COLLEGE
, MI
08.2005 - 07.2017
  • Lock and secure campus/ set alarms
  • Assign projects
  • Keep track of inventory for supplies
  • Train student staff and student workers
  • Assign work to staff and student workers
  • Lock and secure campus/ set alarms
  • Floor care
  • Manage Snow removal
  • Removal of trash and recycle
  • Collect time cards enter payroll
  • Coordinate Monthly meetings with Vendors and Facilities
  • Meet with facilities and Building services for upcoming project and planning

Utility Cleaner

GRAND RAPIDS PUBLIC SCHOOL
Grand Rapids, MI
06.2005 - 08.2007
  • Clean restrooms
  • Clean Classrooms
  • Vacuum
  • Mop
  • Scrub floors using Industrial buffers and wet vac
  • Clean Carpet using Industrial Carpet machine
  • Set up and tear down of events
  • Gang Clean buildings

Education

Certified Educational Facilities Professionals

APPA
Lansing, MI
06-2024

Diploma -

CENTRAL HIGH SCHOOL
05.2000

Master - JROTC

University Of Michigan Ross School of Business
01.2000

Project Management Certification -

University of Michigan Transformation Training New Horizons Tech

Time Management Training OS1 Executive management training OS1 Boot Camp -

Grand Rapids Community College

Skills

  • Payroll-ADP
  • Payroll- Wolverine Access
  • Safety Training
  • Equipment Training
  • Microsoft Office
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Sharepoint
  • Purchasing and planning
  • Cost analysis and savings
  • Issue resolution
  • Task delegation
  • Microsoft Outlook
  • Financial administration
  • Employee development
  • Supervision and training
  • Policy/program development
  • Recruiting and hiring
  • Financial planning
  • Budget coordination
  • Compiling data
  • Analyzing performance
  • Purchasing methodologies
  • Training and development

Interests

VOLUNTEER SERVICE , April 1994 Patient greeter - Saint Mary's Hospital- Grand Rapids MI November 1995 Giving meals to the less fortunate- New Saint Paul Church of God in Christ- Lansing MI

Timeline

Facilities Supervisor 11

Michigan State University Extension
10.2023 - Current

General Manager

BOJI GROUP
04.2022 - 04.2023

Business Owner

GREGORY'S COMMERCIAL CLEANING
06.2021 - Current

Custodial Sr. Supervisor

UNIVERSITY OF MICHIGAN
07.2017 - 04.2022

Custodial Supervisor

GRAND RAPIDS COMMUNITY, COLLEGE
08.2005 - 07.2017

Utility Cleaner

GRAND RAPIDS PUBLIC SCHOOL
06.2005 - 08.2007

Certified Educational Facilities Professionals

APPA

Diploma -

CENTRAL HIGH SCHOOL

Master - JROTC

University Of Michigan Ross School of Business

Project Management Certification -

University of Michigan Transformation Training New Horizons Tech

Time Management Training OS1 Executive management training OS1 Boot Camp -

Grand Rapids Community College

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