Kellie Grissom BSN, RN
Franklinton,NC
Summary
Dedicated and efficient registered nurse (RN) with 24 plus years of wide-ranging experience including areas of major and minor adult and pediatric nursing care and management experience performed in hospitals, home health, and primary care telephonic triage environments with case manager./care coordination, team leader, home health administrator and clinical manager experience.
*Looking to fill a full time/hybrid work from home position. *
Overview
25
25
years of professional experience
Work History
Panel Manager/Telephonic Triage Nurse
Duke University Health Systems
03.2021 - Current
- Telephone triage patients of all ages with a multitude of diagnosis's following Duke Healthcare nursing protocols through Epic
- Administered immunizations and injections to the pediatric and adult populations
- Providing pediatric and adult education regarding medications and wound care treatments
- Work with pediatrics and adult patients as a nurse panel manager/triage RN performing assessments, working one on one with the physicians, following physician orders, and teaching to pediatric and adult patients and their families
- Using daily critical thinking skills to work for patient satisfaction and safety
- Telephone triage metrics exceeded double of all other triage nurses in the clinic
- Providing INR teaching and INR/anticoagulation medication nursing protocol adjustments if needed
- Preforming medication prior authorizations and speaking with a vast amount of insurance companies to obtain medication prior authorization(s) approval
- Use triage protocols as clinical guidelines in conjunction with critical thinking and judgement when documenting in the electronic record
- Answer and address incoming phone calls, fax, and electronic communications to triage patients during clinic hours; manage acute patient needs in a timely fashion
- Address and cleared messages in answering service work ques daily
- Serve as a liaison to patients and family members autonomously and with guidance from providers
- Collect and analyze patient data, make recommendations for nursing care plans, evaluate nursing care provided, document and communicate appropriately nursing actions taken and patient responses
- Delegate tasks and direct the activities of unlicensed care providers (schedulers, Medical Assistants and Staff Assistants)
- Participate in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings
- Precepting new licensed staff to the clinic, mostly in telephone triage using Epic software.
Administrator
Pruitt Home Health
07.2020 - 03.2021
- Performing administrator and clinical manager duties, scheduling, and billing duties
- Managing and documenting the home health agency budget as well as managing and documenting QAPI monthly and reviewing with QAPI information released by CMA to clinical staff via in person and Zoom meetings
- Managed the entire office team as well as working with marketing to increase growth and revenue to make agency budget multiple months consecutively
- Increased the revenue for the office 3 fold in 3 months by increasing census from 35 to over 200 patients on home health census
- Working with and managing PDGM requirements to meet CMS expectations
- Working hand in hand with the AVP to increase staffing and improve policies and procedures
- Continually performing chart audits due to billing, wound care and clinician compliance to obtain deficiency free status
- A team player working with staff to help the office run as efficiently as possible
- Continued working Home Care Home Base EHR running reports daily and managing administrator workflow to guide optimal operations
- Maintaining daily office census staff meetings to ensure all staff were up to date on all facets of the office statistics to help the agency to run smoother and follow all Chapter 7 CMS regulations
RN Clinical Manager
Amedisys Home Health
04.2018 - 08.2020
- Clinical Management of RNs, PT's, OT's, COTA's, HHA's, ST's, and MSW's covering 6 counties in NC
- Direct responsibility for managing/supervising a team of skilled professionals that provide quality skilled home care that meets home health patients specific needs and in compliance with program/payer rules and physician orders as well as company policies
- Ensures compliance with all Federal, State and local regulations and North Carolina standards of practice
- Reviewing Home Health Oasis/485's Starts of Cares, ROC's, Transfer and Discharges, working in the McKesson and Home Care Home Base Computer Systems to review and lock Oasis patient charts
- Work in collaboration with others in management in hiring qualified skilled professionals and having to release employees from clinical positions
- Working one on one with skilled clinical team members and coworkers to ensure excellent patient care and precise documentation standards
- Working with multiple insurances to ensure home health services were covered for patient piece of mind
- Preforming administrator duties in the absence of the administrator
- Working with the sales team to determine if a patient can be taken under care for home health services following CMS guidelines
- Bringing in experts to educate clinical staff on home health services such as wound care, infusion services, JACHO requirements, anticoagulant teaching, just to name a few
- Working with JACHO in 2018 to obtain continued accreditation for the home health agency
- Running and logging multiple reports in Home Care Home Base on a daily basis to determine where the agency was clinically as well as working with SHP to monitor home health outcomes
- Keeping multiple logs of daily on call reports, daily census, team meeting weekly minutes
- Submitted monthly to administrator infection and falls OI/QA report information for QAPI led team meeting every Tuesday to discuss all patients admitted to home health services the week prior as well as preforming education on documentation that would improve Oasis and 485/plan of care details
- Preformed employee evaluations per company policy, consistently managed clinical manager workflow for the Durham and Franklinton Offices simultaneously
- Managed on call nursing schedules monthly
RN Clinical Manager
Pruitt Home Health
07.2015 - 12.2018
- Clinical Management of RNs, PT's, OT's, COTA's, HHA's, ST's, and MSW's covering 6 counties in NC
- Direct responsibility for managing/supervising a team of professionals that provide quality skilled home care that meets client specific needs and in compliance with program/payer rules and physician orders as well as company policies
- Ensured compliance with all Federal, State and local regulations and standards of practice
- Reviewing Home Health Oasis/485's Starts of Cares, ROC's, Transfer and Discharges, working in the McKesson and Home Care Home Base Computer Systems to review and lock Oasis patient charts
- Work in collaboration with others in management in hiring and having to let employees go from clinical positions
- Working one on one with clinical team members and coworkers to ensure excellent patient care and precise documentation
- Working with multiple insurances to ensure home health services are covered
- Preforming administrator duties in the absence of the administrator
- Working diligently for 3 years to obtain a deficiency free clinical NC State Medicare Survey in 2018
- Working with sales to determine if a patient can be taken under care for home health services
- Bringing in and educating clinical staff on home health services such as wound care, infusion, JACHO requirements, anticoagulant teaching, just to name a few
- Working with JACHO in 2018 to obtain continued accreditation for the home health agency
- Running and logging multiple reports in Home Care Home Base on a daily basis to determine where the agency was clinically daily as well as working with SHP to monitor home health outcomes
- Keeping multiple logs of daily on call reports, daily census, team meeting weekly minutes
- Submitted monthly to administrator infection and falls OI/QA report information for QAPI Lead team meeting every Tuesday to discuss all patients admitted the week prior as well as preforming education on documentation that would improve Oasis and 485 details
- Preforms employee evaluations per company policy Often managed clinical manager workflow for the Wake and New Bern Home Health Offices
- Managed on call nursing schedules monthly
RN Clinical Supervisor
Intrepid USA Homecare
06.2013 - 07.2015
- Clinical Management of RNs, PT's, OT's, HHA's covering 6 counties in NC
- Direct responsibility for managing/supervising a team of professionals that provide quality home care that meets client specific needs and in compliance with program/payer rules and physician orders
- Ensures compliance with all Federal, State and local regulations and standards of practice
- Reviewing Oasis patient charts, working in the McKesson computer system to review and lock patient charts
- Work in collaboration with others in management in hiring, training, and orienting new employees
- Working one on one with team members and coworkers to ensure excellent patient care by performing RN visits in patient homes
- Ensures a working environment that enables employees to perform their duties to the best of their abilities
- Working with insurances and coding of diagnoses
- Managed on call nursing schedules
RN Case Manager/Nurse Manager and Wound Care Nurse
Duke Raleigh Wound Care Center
04.2010 - 05.2012
- Working one on one with physicians and patients from the start of care first visit to the patient discharge regarding assessment and treatments of a variety of wounds per physician specification case management working with multiple physicians
- Wound patient case management for up to 6 providers
- Discharging wound care patients as wounds were healed
- Also performing payroll, nurse scheduling, and weekly company reports
- Also working with hyperbaric patients and the hyperbaric chambers to safely aide in wound healing
- Used the Epic System to obtain information as well as working with DME companies to ensure the patient received the correct DME needed.
- Attended a 60 hour wound care/hyoerbaric competency at Ohio State University through Duke Wound Care Services
Pediatric Nurse Manager
Coleman Pediatrics
05.2009 - 04.2010
- Nurse manager for pediatric practice
- Administered immunizations and injections to the pediatric population
- Provided pediatric education to patients and their families regarding medications, wound care treatments, immunizations and ordered lab inquiries
- Managed a group of pediatric nurses by performing weekly staff schedules
- Maintained a positive, can do attitude during all work day interdisciplinary interactions
Pediatric Staff Nurse
North Raleigh Pediatrics
05.2008 - 05.2009
- Worked as a pediatric staff nurse performing pediatric assessments, working one on one with the physicians, following physician orders, performing lab work as ordered and performed teaching to pediatric patients and their families.
RN Consultant
PPD Pharmaceutical Communications
08.2007 - 05.2008
- RN Consultant for Type 2 Diabetes medications study
- Worked telephonically educating patients all over the country regarding new Type 1 and Type 2 diabetic medications following FDA protocols.
Clinical Care Coordinator/Nurse Manager
PSA Healthcare
01.2005 - 01.2007
- An RN 'road warrior' visiting pediatric patients and families in their homes for nursing staff supervisory visits and visiting physician's offices on a daily basis to obtain signed orders
- Pediatric home visit nurse
- Care Coordinator/Case Manager/hiring and releasing nurses as needed per company policy, working to recruit new patients for pediatric home care services alongside the sales team, worked with insurance companies to provide nursing and DME services so patients and their families had little to no cost for pediatric home health services
- Performing pediatric patient assessments in the home with the staff nurses and family to get the best care possible for the patient.
Neonatal RN Staff Nurse
Durham Regional Hospital
01.2003 - 01.2005
- Performed all nursing care duties with premature infants in the NICU from 4-6 unwell neonates each shift
- Followed all physician orders
- Performed neonate IV, and NG tube care
- Performed neonate wound care
- Performed neonate medication administration via oral, IV or NG methods per physician orders
- Made charge nurse and physicians aware of any neonate issues that arose
- Performed work in the newborn nursery if there were no infants in the NICU
- Maintained all nursing competencies per hospital policy
Blue Ride Pediatrics, North Raleigh Pediatrics-staff nurse
Blue Ridge/North Raleigh Pediatrics
01.1999 - 01.2005
- Worked in pediatrics as a staff nurse performing assessments, working one on one with the physicians, following physician orders, performing lab work ordered and teaching to pediatric patients and their families.
- Maintained competencies per office policy
Education
Bachelor of Science - Nursing, BSN
Capella University
Minneota, MN03.2024
North Carolina Infection Control Curriculum for Outpatient Healthcare Settings - Nursing
UNC And The State of North Carolina
Durham, NC01.2021
No Degree - Wound Care And Hyperbaric Science
Ohio State University
Columbus, OH01.2010
Associate of Applied Science - Registered Nurse
Vance Granville Community College
Henderson, NC06.1999
Skills
- Nurse Management (12 years)
- McKesson (3 years)
- Primary Care Experience (10 plus years)
- RN (24 plus years)
- Allscripts (1 year)
- Epic EHR 3 plus years experience
- Laboratory Experience
- Medication Administration
- Experience Administering Injections
- Hospital Experience (NICU)
- Supervising Experience (12 plus years)
- Patient Care adult/pediatric (24 plus years)
- Telephonic Triage (5 plus years)
- Home Care Home Base EMR experience
- Outlook and Microsoft Word use
- Excellent assessment skills and written and electronic documentation
- Work well autonomously and in a team environment
Timeline
Panel Manager/Telephonic Triage Nurse
Duke University Health Systems
03.2021 - Current
Administrator
Pruitt Home Health
07.2020 - 03.2021
RN Clinical Manager
Amedisys Home Health
04.2018 - 08.2020
RN Clinical Manager
Pruitt Home Health
07.2015 - 12.2018
RN Clinical Supervisor
Intrepid USA Homecare
06.2013 - 07.2015
RN Case Manager/Nurse Manager and Wound Care Nurse
Duke Raleigh Wound Care Center
04.2010 - 05.2012
Pediatric Nurse Manager
Coleman Pediatrics
05.2009 - 04.2010
Pediatric Staff Nurse
North Raleigh Pediatrics
05.2008 - 05.2009
RN Consultant
PPD Pharmaceutical Communications
08.2007 - 05.2008
Clinical Care Coordinator/Nurse Manager
PSA Healthcare
01.2005 - 01.2007
Neonatal RN Staff Nurse
Durham Regional Hospital
01.2003 - 01.2005
Blue Ride Pediatrics, North Raleigh Pediatrics-staff nurse
Blue Ridge/North Raleigh Pediatrics
01.1999 - 01.2005
Bachelor of Science - Nursing, BSN
Capella University
North Carolina Infection Control Curriculum for Outpatient Healthcare Settings - Nursing
UNC And The State of North Carolina
No Degree - Wound Care And Hyperbaric Science
Ohio State University
Associate of Applied Science - Registered Nurse
Vance Granville Community College
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