Desired Job Title
Claims AnalystCybersecurity-focused analystWork Type
Contract WorkFull TimeConsultingLocation Preference
RemoteHybridLocation: Blum, TX, USDallas, TXRichardson, TXFort Worth, TX
Open to relocation: No
Verified
This profile is verified using an email address.
Kellie Hall
Cybersecurity-focused analyst
Blum,TX
Work Preference
Summary
Cybersecurity-focused analyst with a Bachelor of Business Administration and Undergraduate Cybersecurity Certificate, experienced in investigations, compliance, fraud review, and incident response support. Skilled in analyzing complex information, identifying actionable insights, maintaining strong documentation, and communicating clearly with stakeholders to support risk-aware business decisions.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Claims Associate
State Farm
Richardson, TX
02.2024 - Current
- Investigate claims by collecting digital and physical evidence, interviewing involved parties, and documenting findings with accuracy and consistency.
- Apply regulatory and policy requirements to resolve complex claim scenarios, demonstrating transferable experience in compliance review and investigative decision-making.
- Maintain detailed records across claim files, supporting documentation integrity and defensible case outcomes.
- Communicate clearly with customers and internal stakeholders in time-sensitive situations requiring professionalism and sound judgment.
- Evaluated claim documentation for accuracy, identifying discrepancies and resolving issues promptly.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
Independent Auto Estimator
Independent Appraisal Service
Stephenville, TX
11.2023 - 02.2024
- Produced detailed written estimates and damage assessments based on documented findings and structured review.
- Coordinated with adjusters, insurers, and customers to support accurate reporting and timely case progression.
- Reviewed information carefully for accuracy, completeness, and alignment with business requirements.
Assistant Adjuster
Pilot Catastrophe / The Best Claims Solution
Remote
10.2022 - 04.2023
- Analyzed investigative information and prepared findings reports with supporting detail and actionable recommendations.
- Managed documentation and review tasks in high-volume, high-pressure environments requiring organization and attention to detail.
- Communicated with clients and stakeholders while maintaining professionalism and procedural accuracy.
Claims Analyst
Crawford Catastrophe, Eberl Claims - ECTA CA
Remote
09.2021 - 10.2022
- Evaluated complex claim files, documented findings, and supported case resolution through careful evidence review.
- Identified potential fraud indicators and escalated suspicious activity for additional investigation, aligning with risk and anomaly detection work.
- Preserved detailed information across multiple files with strong documentation discipline and confidentiality awareness.
- Balanced multiple concurrent cases while maintaining quality, timeliness, and communication standards.
Education
Bachelor of Business Administration (BBA) - Leading in the Digital Age
American Military University
Charles Town, WV05-2026
Undergraduate Cybersecurity Certificate - Cybersecurity
American Military University
Charles Town, WV05-2026
AIC (Associate in Claims) - Insurance And Risk Management
The Institute
Malvern, PA09-2024
AIC-M (Associate in Claims - Management) - Insurance And Risk Management
The Institute
Malvern, PA12-2024
Skills
- Incident response and alert triage
- Risk analysis and regulatory compliance
- Digital forensics and evidence handling
- Fraud detection and investigative analysis
- Log review and anomaly identification
- Chain of custody and documentation integrity
- Stakeholder communication and case coordination
- Analytical problem-solving and critical thinking
- Threat Hunting
- Vulnerability Management
- Log Analysis
- Microsoft Defender
- CrowdStrike
- Infrastructure and Platforms
- AWS
- Microsoft Azure
- Cisco Firewalls
- Network Security
- Cloud Security
- Governance, Risk, and Compliance
- Risk Assessment
- Regulatory Compliance
- Security Frameworks
- Mobile Device Forensics
- Email and OS Artifact Review
- Linux and Macintosh OS Forensics
- Network Analysis
- Extraction Software
- Microsoft office
- Time management
- Decision-making
- Team collaboration
- Conflict resolution
- Data analysis
- Database management
- Documentation research
Certification
- Undergraduate Cybersecurity Certificate, American Military University
- AIC (Associate in Claims), The Institute
- AIC-M (Associate in Claims - Management), The Institute
- Texas All Lines Adjuster Pre-License
- Xactimate X1 Training
- State Farm Auto, Property and Estimatics
- TWIA / TFPA Desk Examiner
- Water Mitigation Training
Timeline
Claims Associate
State Farm
02.2024 - Current
Independent Auto Estimator
Independent Appraisal Service
11.2023 - 02.2024
Assistant Adjuster
Pilot Catastrophe / The Best Claims Solution
10.2022 - 04.2023
Claims Analyst
Crawford Catastrophe, Eberl Claims - ECTA CA
09.2021 - 10.2022
Bachelor of Business Administration (BBA) - Leading in the Digital Age
American Military University
Undergraduate Cybersecurity Certificate - Cybersecurity
American Military University
AIC (Associate in Claims) - Insurance And Risk Management
The Institute
AIC-M (Associate in Claims - Management) - Insurance And Risk Management
The Institute
Relevant Coursework and Training
- Cybersecurity and Digital Forensics
- Digital Forensics Principles and Methodology
- Cybercrime Investigation
- Incident and Intrusion Response
- Email and Windows Operating System Forensics
- Linux and Macintosh Operating System Forensics
- Mobile Device Forensics and Network Analysis
- Extraction Software and Chain of Custody
- Cybersecurity Fundamentals
- Microsoft Security Training
- Microsoft Azure Fundamentals
- Microsoft Security, Compliance, and Identity Fundamentals
- Microsoft 365 Security Administration
Additional Tools and Platforms
- Microsoft 365 (Word, Excel, Outlook, Teams, SharePoint)
- Mitchell Work Center
- Xactimate X1
- CCC ONE
- MAX
- SCP (State Farm Claims Platform)
- Symbility