Kellie Hamm
Summary
Highly organized receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Dynamic professional with extensive experience at Jameson Inn, excelling in customer service and data management. Proven ability to enhance operational efficiency through effective communication and complex problem-solving. Skilled in data entry and Microsoft Office, consistently delivering high-quality results while fostering strong client relationships. Committed to maintaining confidentiality and supporting team success.
Motivated individual with exceptional customer service and communication skills. Experienced in managing multi-line phone systems, and greeting guests. Proficient in Microsoft Office and Excel.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Jameson Inn
02.2022 - Current
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Managed visitor logbook accurately by recording necessary details for security purposes
- Created detailed reports on daily activities such as visitor traffic and call volumes for management review
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Served as a point of contact for building maintenance requests such as repairs or cleaning services
- Maintained accurate records of employee attendance using timekeeping software
- Investigated complaints from customers regarding unsatisfactory experiences; resolved issues promptly
- Managed inventory of office equipment, ensuring availability and coordinating repairs or replacements as needed
- Provided administrative support to senior executives including managing calendars and scheduling meetings
- Greeted and welcomed guests, providing a positive first impression of the company
- Provided administrative support to various departments as needed, including data entry and filing
- Maintained cleanliness and organization of the front desk area at all times
- Collaborated with other team members to ensure seamless communication across different departments
- Assisted with event planning and coordination, ensuring smooth execution of meetings and conferences
- Coordinated travel arrangements for executives including booking flights, hotels, rental cars etc
- Ordered office supplies ensuring availability while managing costs within budget constraints
Data Entry Clerk
Apple
08.2019 - 03.2021
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Updated existing databases with new entries on a regular basis.
- Developed and maintained reports and spreadsheets to track data entry progress.
- Utilized Microsoft Office Suite for various tasks related to data entry work.
- Analyzed data to identify errors and trends and recommended process improvements.
- Checked source documents against entered data to ensure accuracy of inputted information.
- Verified accuracy of data entered by comparing it with source documents.
- Compiled and sorted confidential information according to established procedures.
Customer Service Representative
AmeriCold Logistics
07.2018 - 05.2019
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers.
- Responded to telephone inquiries and complaints following standard operating procedures.
Head Bartender
VFW Post 1988
03.2016 - 06.2018
- Developed and implemented new cocktail menu, resulting in a 60% increase in sales
- Created signature cocktails that became popular among customers, contributing to an 80% increase in repeat business
- Maintained inventory levels by conducting regular stock checks and placing orders as needed
- Ensured compliance with all health and safety regulations related to bar operations
- Provided exceptional customer service by promptly addressing any issues or concerns raised by patrons
- Trained staff on proper bartending techniques, including mixology skills and responsible alcohol service practices
- Managed cash handling procedures accurately, minimizing discrepancies and ensuring financial integrity of the bar's operations
- Maintained cleanliness of the bar area at all times according to sanitation standards
- Implemented efficient workflow processes behind the bar to minimize wait times during peak hours
Customer Service Manager
Walmart
04.2014 - 02.2016
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations
- Exchange money, credit, and make change for customers
- Issue receipts, refunds, credits, or change due to customers
- Count money and audit money drawers
- Assist customers by providing information and resolving their complaints
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
Education
High School Diploma -
Middleburg High School
Middleburg06-2011
Skills
- Appointment confirmation
- Correspondence typing
- Spreadsheet tracking
- Mail coordination
- Microsoft software
- Customer and personal service
- Telecommunications
- Accounting
- Sales
- Call routing
Certification
Bartender License
Food Handler Certification
Bartender License
Im a certified bartender, meaning i can legally sell alcohol in a venue. A bartending license shows that I have successfully passed a program certified by the state in the responsible serving of liquor.
The food handler certificate shows I have undergone basic food safety training.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Receptionist
Jameson Inn
02.2022 - Current
Data Entry Clerk
Apple
08.2019 - 03.2021
Customer Service Representative
AmeriCold Logistics
07.2018 - 05.2019
Head Bartender
VFW Post 1988
03.2016 - 06.2018
Customer Service Manager
Walmart
04.2014 - 02.2016
High School Diploma -
Middleburg High School
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