Kellie Hanson
Spring Hill,KS
Summary
Business professional prepared for this role, bringing wealth of experience in amazing customer service and operational management. Delivered impactful results through effective leadership. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in strategic growth, and customer relations.
Overview
12
12
years of professional experience
Work History
Owner
Hanson Hair Design
- Current
- Easy going and natural communication with client of all ages
- Apt to ask the right questions to achieve clients goals
- Maintain an efficient schedule that never keeps clients waiting
Customer Service Representative
Nordstrom (Remote)
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Rep
Farmers Insurance
03.2018 - 06.2020
- Collecting payments
- Customer support helping clients with their insurance needs
- Handling irate customers with patience and understanding to resolution
- Helping clients to identify possible savings to their plan.
Customer Account Representative
American Hole in One (AHNO)
08.2016 - 03.2018
- Largest, most trusted provider of Hole In One Insurance and prize coverage for out clients
- Collecting on outstanding invoices weekly
- Account manager to over a 100 clients.
- Responding to client questions and needs in a timely manner
- Actively engages and coordinates with other team members to maintain a positive, collaborative relationship
- Working with the graphic design department making sure the signage met the criteria of the client.
Manager
Salon Centric
05.2013 - 08.2016
- Daily reporting and performance review of employees
- Monthly scheduling
- HR hiring/firing
- Increased sales by over a Million dollars in 6 months
- Marketing and Sales
Education
Studied Psychology And Exercise Science - Psychology
Creighton University
Omaha, NECosmetology
College of Hair
Overland Park, KSSkills
- Trainor/Mentor
- Customer Service Skills
- Time Management
- Processing Invoices
- Reporting & Documentation
- Marketing/ Sales
- Relationship building
- Verbal and written communication
- Client service
- Teamwork and collaboration
- Scheduling
- Customer retention
- Desktops, laptops, and mobile devices
Timeline
Customer Service Representative
Nordstrom (Remote)
08.2023 - Current
Customer Service Rep
Farmers Insurance
03.2018 - 06.2020
Customer Account Representative
American Hole in One (AHNO)
08.2016 - 03.2018
Manager
Salon Centric
05.2013 - 08.2016
Owner
Hanson Hair Design
- Current
Studied Psychology And Exercise Science - Psychology
Creighton University
Cosmetology
College of Hair
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