Kellie Hoge
Minooka,IL
Summary
Extremely motivated to constantly develop my skills and grow professionally. Committed to delivering positive experiences through high-quality customer care. Exhibits a professional, positive attitude and work ethic. Excellent interpersonal skills with the ability to show empathy and interact professionally.
Overview
2
2
Certifications
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Substitute Teacher
Minooka Community High School
Channahon , IL
2020.10 - Current
- Implemented lesson plans and instructions as directed by the absent or remote learning teacher.
- Maintained a clean, respectful, and orderly classroom, and followed classroom and school procedures as directed by the school.
- Communicated in a friendly and positive manner with students, teachers, and administrators.
- Kept records on attendance, accidents, and incidents.
- Protected students, equipment, materials, and facilities.
- Studied the subject matter ahead of time to better understand the content and assist with projects and assignments.
- Provided notes and reports on school day activities to the primary teacher.
Dietary Aide/Cook Supervisor
Heritage Woods of Minooka
Minooka , IL
2017.08 - Current
- Prepared, presented, and served nutritious and healthy food for 95+ residents, 2-3 meals a day, in a 101-room assisted living facility.
- Carefully and consistently followed all federal, state, and local health sanitation guidelines to ensure the highest levels of food safety.
- Given top marks in regular management and health inspections.
- Trained all new hires and supervised at least 3 employees each day.
- Head server during open house tours due to my ability to make the potential new residents feel important and cared for.
- Made suggestions on how to efficiently and effectively start serving residents food to their rooms during Covid-19 quarantine, which was implemented by management.
- Problem solved and improvised when management/administrators were not present.
Sales Representative/Account Manager
Zija International Nutrition Products
Minooka , IL
2011.11 - 2017.08
- Led a team of 5 sales representatives.
- Developed leads and built relationships with customers to increase the likelihood of repeat business.
- Responded to customer questions and requests in a prompt and efficient manner while quickly determining their needs to market appropriate products.
- Created social media site attracting hundreds of followers generating a significant increase in sales revenue.
- Informed customers about billing procedures, processed payments, and provided payment options setup assistance.
- Assessed customer needs and upsold products and services to maximize Nutrition sales.
HR Assistant/Personal Assistant
PTPA Chicago
New Lenox , IL
2011.01 - 2012.01
- Developed job postings, recruited candidates, and scheduled interviews to fill vacant positions.
- Assessed and filtered resumes from potential job candidates to determine qualified individuals.
- Coordinated and conducted new hire interviews.
- Reviewed human resource paperwork for accuracy and completeness by verifying, collecting, and correcting additional data.
- Sourced, qualified, and conducted screening interviews with job candidates.
- Brought in well-qualified, multifaceted job candidates to fill open positions.
Agency Director
iZigg Mobile Media Marketing
New Lenox , IL
2010.02 - 2011.10
- Researched and customized sales proposals for businesses.
- Built strong client relationships by providing customized text message advertisements for their businesses.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Attended sales training events and brought best practices back to the company.
- Generated new business by reaching out to prospective clients by email, telemarketing, in-person demonstration, and presenting our services at the New Lenox Chamber of Commerce monthly luncheon.
- Depending on the retailer, the quality of the offer, users saw a revenue increase of 3-10%.
Cashier Supervisor/Customer Service
Target
New Lenox , IL
2008.12 - 2010.12
- Assisted with purchases, locating items, and signing up for rewards programs.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.
Education
Bachelor of Science - Hospitality Management/Business Administration
Eastern Illinois University
1997.08 - 2001.08
Skills
Microsoft suite of products (Office, Excel, Word, PowerPoint, Outlook, etc.)undefined
Certification
Paraprofessional/Substitute Teacher Authorization
Timeline
Substitute Teacher
Minooka Community High School
2020.10 - Current
Dietary Aide/Cook Supervisor
Heritage Woods of Minooka
2017.08 - Current
Sales Representative/Account Manager
Zija International Nutrition Products
2011.11 - 2017.08
HR Assistant/Personal Assistant
PTPA Chicago
2011.01 - 2012.01
Agency Director
iZigg Mobile Media Marketing
2010.02 - 2011.10
Cashier Supervisor/Customer Service
Target
2008.12 - 2010.12
Bachelor of Science - Hospitality Management/Business Administration
Eastern Illinois University
1997.08 - 2001.08
ServSafe Food Managers License
Paraprofessional/Substitute Teacher Authorization