Kellie Holder
Madisonville,TX
Summary
Self motivated with 9 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Overview
13
13
years of professional experience
Work History
Asst Commissary Manager 3
Texas Department Of Criminal Justice
08.2023 - Current
- Collaborated with other department managers to develop cross-promotional strategies for increased sales.
- Developed strong relationships with vendors, streamlining communication for efficient order processing and delivery scheduling.
- Ensured compliance with all health and safety regulations, maintaining a clean and safe shopping environment for customers.
- Addressed customer concerns promptly, resolving issues to maintain positive relationships and encourage repeat business.
- Reduced food waste by closely monitoring expiration dates and rotating stock accordingly.
- Maintained a high level of customer satisfaction with exceptional service and product availability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Receive truck and enter into inventory log.
- File paperwork for new IDs and Property
- Monthly inventory log
- Over see inmates assigned to the commissary
Assistant Manager
Yellow Rose Travel Plaza
11.2011 - 10.2020
- Oversaw team development according to industry service standards to further customer loyalty
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Modeled service by treating customers as valued guests and cultivated congenial and profitable relationships with customers, resulting in unmatched level of return buyers
- Resolved customer problems by investigating issues, answering questions and building rapport
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Updated store pricing, signage and merchandising to promote specials, sales and discounts
Education
General Studies
Blinn College
Bryan, TXHigh School Diploma - undefined
Madisonville High School
Madisonville, TX05.2005
Skills
- Product and service knowledge
- Sales monitoring
- Business development understanding
- Avid Pro Tools
- Staff training and development
- Customer relations
- Orientating and training
- Microsoft Office expertise
- POS systems operations
- Record filing and management
Reference
- Sameer Hudda (936) 445-9470
- Phylise Campbell (936) 545-3821
- Brook Kelly. (936) 355-5052
- Judi Denman (936) 348-4883
Timeline
Asst Commissary Manager 3
Texas Department Of Criminal Justice
08.2023 - Current
Assistant Manager
Yellow Rose Travel Plaza
11.2011 - 10.2020
General Studies
Blinn College
High School Diploma - undefined
Madisonville High School
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