Kellie Huff
Van Horn,TX
Summary
Proven track record in enhancing guest experiences and streamlining inventory processes, notably at Holiday Inn Express Hotel Suites. Skilled in guest relations and efficient multitasking, I excel in fast-paced environments, achieving significant improvements in guest satisfaction and operational efficiency. My approach combines strong organizational abilities with a commitment to excellence in customer service. I am a dependable employee and work great with others. I pride myself on being organized and maintaining a clean workspace.
Overview
20
20
years of professional experience
Work History
Breakfast Attendant
Holiday Inn Express Hotel Suites
10.2022 - Current
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Greeted customers and provided menus upon arrival to dining room.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Established rapport with customers by providing friendly and attentive service.
- Monitored dining room inventory and replenished as necessary.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Do ordering and labeling of product and keeping of inventory
Stocking Associate
Porters Grocery
01.2022 - 10.2022
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Greeted customers and directed to requested products.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Reservations Agent
Cuttys Resort
07.2017 - 09.2022
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved various issues and discrepancies for customers.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained awareness of types of rooms available in different resort locations.
- Handled billing information over phone.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Sales, Assistant Manager
Vaughns Package
03.2005 - 06.2017
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Established rapport with customers using active listening and interpersonal skills.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color and type.
- Ordering of all products
- Inventory of all products
Education
High School Diploma -
Perris High School
Perris, CASkills
- Efficient multitasking
- Guest Assistance
- Ordering
- Inventory
- Buffet maintenance
- Guest Relations
- Sanitation Practices
- Food Preparation
- Guest satisfaction
- Stocking
Timeline
Breakfast Attendant
Holiday Inn Express Hotel Suites
10.2022 - Current
Stocking Associate
Porters Grocery
01.2022 - 10.2022
Reservations Agent
Cuttys Resort
07.2017 - 09.2022
Sales, Assistant Manager
Vaughns Package
03.2005 - 06.2017
High School Diploma -
Perris High School
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