Kellie Hutson
Melbourne
Summary
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Overview
13
13
years of professional experience
Work History
Member Solutions Rep SME Position
Results CX
01.2022 - Current
- Assist other agents in chat with issues and questions in a SME position of leadership
- Conducted thorough research before responding to complex inquiries, ensuring accuracy in provided information.
- Exceeded performance metrics consistently, demonstrating dedication to delivering exceptional service at all times.
- Managed high call volume effectively, ensuring each member received prompt attention without compromising service quality.
- Promoted a culture of continuous improvement within the team by encouraging feedback-sharing and implementing constructive suggestions from peers or supervisors.
- Handled escalated cases professionally, liaising between customers and senior management to achieve satisfactory resolutions for all parties involved.
- Assisted members with account inquiries, providing accurate and up-to-date information to ensure a positive experience.
- Enhanced team performance by actively participating in training sessions and sharing knowledge with colleagues.
- Trained new personnel regarding company operations, policies and services.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Stay at Home Mom
02.2019 - 01.2022
Server/Bartender
Captain Hiram
11.2012 - 02.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Career Certificate - Hotel and restaurant management
Penn Foster
06.2014
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Staff training
- Technical troubleshooting
- Insurance spending account industry expertise
- Multitasking Abilities
- Time management
- Reliability
- Team leadership
Timeline
Member Solutions Rep SME Position
Results CX
01.2022 - Current
Stay at Home Mom
02.2019 - 01.2022
Server/Bartender
Captain Hiram
11.2012 - 02.2018
Career Certificate - Hotel and restaurant management
Penn Foster
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