Kellie Isom
Torrance,CA
Summary
Dynamic retail and office management professional with a proven track record at Tonys on the Pier. Expert in sales management and employee training, driving exceptional customer service and operational efficiency. Adept at visual merchandising and inventory management, fostering team collaboration to enhance performance and achieve business goals.
Overview
9
9
years of professional experience
Work History
Retail Store Sales Manager
Tonys on the Pier
Redondo Beach, CA
11.2015 - 03.2025
- Oversaw daily store operations, ensuring seamless execution of retail activities.
- Trained and supervised sales staff to elevate customer service standards.
- Developed and executed merchandising strategies for optimal product presentation.
- Monitored inventory levels and coordinated restocking to ensure product availability.
- Led team meetings to communicate goals, updates, and performance expectations.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Assisted customers with product selection based on their individual needs and preferences.
- Processed payments accurately using cash registers or card readers as needed.
- Recruited, trained, coached, mentored and evaluated staff members on their performance.
Senior Office Manager
Tonys on the Pier
Redondo Beach, CA
11.2015 - 03.2025
- Managed daily office operations and ensured smooth workflow at a popular waterfront restaurant.
- Coordinated staff schedules and maintained adequate staffing levels for peak hours.
- Oversaw inventory management and ordered supplies to support restaurant functions.
- Implemented office procedures to enhance efficiency in administrative tasks.
- Trained new employees on office protocols and customer service standards.
- Maintained financial records and processed invoices for vendor payments.
- Developed communication channels between management and staff to improve collaboration.
- Reviewed incoming correspondence for accuracy prior to forwarding it to relevant departments or individuals.
- Established effective communication between departments to ensure smooth functioning of daily operations.
- Developed and implemented office policies to ensure efficient workflow.
- Ensured accuracy in financial reporting by maintaining accurate records of expenses and revenues.
- Maintained confidentiality of sensitive information while handling confidential documents.
Education
Ball State University
Muncie, INSkills
- Sales management
- Customer service
- Visual merchandising
- Inventory management
- Employee training
- Cash handling
- Financial reporting
- Communication skills
- POS system operation
- Management
- Team building
Timeline
Retail Store Sales Manager
Tonys on the Pier
11.2015 - 03.2025
Senior Office Manager
Tonys on the Pier
11.2015 - 03.2025
Ball State University
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