Kellie Jackson
Mineral Springs,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clerk/Laborer
United States Post Office
Duncansville, PA
02.2014 - 07.2019
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Supported office clerical functions using word processing and other software, email and office machines.
- Utilized computer software programs to create reports, labels, forms.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Scanned documents into digital formats ensuring accuracy of content.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Maintained inventory levels of office supplies and equipment as needed.
- Created memos, letters, emails, reports, presentations as requested by management.
- Processed sales transactions to prevent long customer wait times.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Prepared deposits according to established procedures.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Trained office professionals on administrative procedures to keep file handling consistent and accurate.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Maintained accurate records of employee time cards and attendance records.
92A Automated Logistical Specialist
Army National Guard PA
Clearfield, PA
01.2005 - 01.2011
- Evaluated vendor performance against service level agreements.
- Performed daily inventory of equipment and supplies, ensuring accuracy.
- Managed warehouse space utilization by relocating items as needed.
- Developed strategies for optimizing supply chain processes across multiple sites.
- Processed requests for repairs, replacements, and maintenance services.
- Assisted in the preparation of supply documents such as requisitions and purchase orders.
- Created detailed documentation for each shipment received or sent out.
- Provided technical assistance on the operation of automated logistics systems.
- Maintained records of all incoming and outgoing shipments to ensure accurate tracking.
- Analyzed demand data from customers to forecast future resource needs.
- Prepared reports on supply activities, including inventory levels, stock locations, and cost analysis.
- Utilized automated systems to track parts and materials for repair orders.
- Developed plans for efficient distribution of resources according to customer needs and requirements.
- Monitored compliance with established policies and procedures regarding inventory control.
- Assisted in the development of new methods or technologies to improve logistics operations.
- Ensured proper packaging and shipping of items according to safety regulations.
- Conducted periodic inspections of storage areas to identify any shortages or damaged items.
- Monitored workers and reviewed completed work for proper performance.
- Checked loaded materials compared to work orders for correctness.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Informed upper management or department heads of items loaded or problems encountered.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Presented and explained work orders to team.
- Completed or assisted with difficult or skilled tasks.
Dairy Farm Hand
Peter Dairy Farm
Woodland, PA
03.2002 - 05.2007
- Assisted with milking cows, including checking and maintaining milking equipment.
- Worked cooperatively with other staff members to ensure efficient operation of the dairy farm.
- Assisted with feeding, tagging, and treating calves.
- Cleaned and maintained milking parlor areas daily.
- Operated farm machinery such as tractors, hay balers, manure spreaders.
- Conducted routine maintenance on farm equipment and facilities.
- Built, maintained and repaired livestock fences.
- Washed and cleaned cattle udders, milk parlors and tanks.
- Responded quickly to emergency situations involving injured or distressed animals.
- Performed daily tasks such as feeding, watering, and cleaning the dairy barns and stalls.
- Collected samples from cows for testing purposes.
- Maintained high standards of animal welfare when performing feeding and milking procedures.
- Handled calves in accordance with safety protocols established by the farm owner.
- Inspected pastures regularly to identify overgrazing or any other damage that needs attention.
- Monitored herd health by observing cows for signs of illness or injury.
- Took milk samples from storage tanks.
- Administered vaccines to cattle according to veterinary instructions.
- Provided medical care to sick or injured animals under the direction of a veterinarian.
- Ensured proper disposal of animal waste products in compliance with environmental regulations.
- Collaborated with veterinarians to provide medicine and vaccinations for sick animals.
- Regularly monitored feed levels and replenished supplies as needed.
- Identified potential hazards in the work environment and took corrective action when necessary.
- Participated in the breeding program by ensuring correct timing of artificial insemination procedures.
- Patrolled, inspected and reported animal health and reported suspicious or unusual behavior.
- Maintained records on herd health, milk production, feed consumption, and other related information.
- Transported livestock between farms using appropriate vehicles and trailers.
- Implemented pest control measures to protect livestock from disease-carrying insects.
- Marked livestock to identify ownership and grade using brands, tags or tattoos.
- Mixed feed, additives and medicines in prescribed portions.
- Maintained stock health with proactive grooming, clipping, trimming, parasite control, castration, and shearing.
- Segregated animals according to weight, age, and physical condition.
- Updated records with data about animal growth, feeding patterns, costs and behaviors.
Education
Bachelor of Science - Social Work
Commonwealth University
Clearfield, PA12-2025
High School Diploma -
Clearfield Area High School
Clearfield, PA06-2006
Skills
- Information Security
- Administrative Support
- Database Entry
- Cash Management
- Bookkeeping
- Calendar Management
- Expense Reports
- Mail Sorting
- Cash Handling
- Operations Support
- Meeting Coordination
- Mail Handling
- Supply Tracking
- Scanning and Copying
- Telephone Etiquette
- Verbal and Writing Communication
- Confidentiality
- Warehouse Operations
- Shipping and Receiving
- Hazardous Materials Handling
- Logistics Planning
- Transportation Management
- Sound Judgment
- Records Maintenance
- Assignment Delegation
- Process Review
- Inspection Results Reports
- Decision-Making
- Supply Inventory Management
- Freight Examination
- Task Prioritization
- Teamwork and Collaboration
- Critical Thinking
- Database Documentation
- Interpersonal Skills
- Work Scheduling
- Forklift Operations
- Time Management
- Task Delegation
- Problem-Solving Abilities
- Computer Skills
- Basic Mathematics
- Loading and Unloading
- Professionalism
- Staff Supervision
- Professional Demeanor
- Self Motivation
- Attention to Detail
- Time Management Abilities
- Adaptability and Flexibility
- Policy and Procedure Enforcement
- MS Office
- Unit Administration
- Analytical Thinking
- Active Listening
- Hydraulic Jacks
- Emergency Response
- Safety Standards
Affiliations
While in high school I was the secretary through FFA organization for 3 years, and I was president part of my senior year. I also competed and went to state level for public speaking. I also did the Co-op program my senior year. Which allowed me to work at the dairy farm after my classes for graduation were done for the day.
While in the military I tried to learn everything I could. I learned how to run various trucks and shipping equipment. I learned to operate multiple rifles and including artillery with Howitzer tank. I also trained in medical and trauma care. I also work on generators to maintain their proficiency.
In the United States Postal Service I did my clerk work, but also performed management roles and would be in charge of the Post office while Postmaster was absent. I also would inspect mail routes and employees performance on their routes.
Accomplishments
- I have earned Dean's list 3 semesters.
- Vice president of Clearfield campus social work club
Certification
- Youth Mental Health First Aid USA effective 05/09/2023 valid 3 years from effective date.
- QPR Suicide prevention training valid fall 2023 for 2 years.
Timeline
Clerk/Laborer
United States Post Office
02.2014 - 07.2019
92A Automated Logistical Specialist
Army National Guard PA
01.2005 - 01.2011
Dairy Farm Hand
Peter Dairy Farm
03.2002 - 05.2007
Bachelor of Science - Social Work
Commonwealth University
High School Diploma -
Clearfield Area High School
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