KELLIE JIGGETTS
Durham,NC
Summary
Strategic Organizational Change Manager with proven success improving organizational effectiveness, promoting positive engagement, and optimizing productivity. Skilled at partnering with management teams to build employee-centric diverse cultures helping ot develop and retain top talent through change adoption.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Organizational Change Management Lead
Sentara Health Plan
04.2023 - 04.2024
- Applied strategic change management approaches and methodologies which led to successful implementation of two health plans.
- Partnered with HR to implement programs involving talent acquisition, retention, succession and workforce planning that increased employee satisfaction by 60%.
- Facilitated training sessions to all impacted employees on change management to increase change adoption and overall organizational effectiveness.
- Established metrics to measure effectiveness of business objectives, stakeholder analysis, communications, training and delivery to spot inefficiencies.
- Created and managed communication strategy to maintain trust and transparency during change.
- Developed solutions to address complex issues and operational gaps reducing project costs by 8.5%.
Project Manager
Cisco
04.2018 - 03.2023
- Assisted Learning Architects with leveraging reports and analytics to identify knowledge skill gaps for specific roles within business.
- Developed project plans and managed scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Monitored project performance to identify areas of improvement and make adjustments.
- Maintained open communication by presenting weekly updates with metrics to senior leadership which increased stakeholder satisfaction by 40%.
- Partnered with learning Architects, Role Architects and Instructional Designers on creation of specific role-based training modules.
- Estimated resources, budget, and schedule deliveries while adhering to appropriate agile and change methodologies reducing change requests by 50%.
Project Manager
Center for Creative Leadership
03.2016 - 04.2018
- Restructured and led implementation of new design of training content for eCourse revitalization project.
- Assisted with development and execution of leadership development training to increase employee engagement and productivity.
- Researched and obtained relevant course materials to achieve training objectives based on best practices.
- Consulted with individual business units to determine desired learning outcomes.
- Reported on ROI based on pre- and post-training behaviors, metrics, surveys and skills assessments.
- Established training programs and development paths for managers and supervisors.
LMS Administrator
Red Hat
06.2015 - 03.2016
- Coordinated work efforts within US, APAC, EMEA, and LATAM teams to track utilization of global courses within learning management system (LMS).
- Performed day-to-day LAN and WAN administration, maintenance, and support increaseing customer satisfaction by 75%.
- Consulted with management to determine scope and priorities of projects and to discuss business continuity initiatives.
- Drove continuous improvement of IT governance processes.
PMO Project Consultant
HCL
11.2013 - 06.2015
- Managed oversight of talent acquisition and employee engagement projects for Life Sciences and Healthcare vertical.
- Developed and implemented change management plan for a large-scale merger and acquisition project that resulted in 85% adoption rate amongst impacted employees.
- Identified gaps in onboarding process and recommended proactive changes that improved company/job acclimation.
- Led internal communications regarding all aspects of project, including quarterly meetings to make sure employee engagement, communication, and support was effective.
- Oversaw project plan and budget to include vendor management and change requests for PMO.
- Created and delivered Organizational Change Management Seminars to increase knowledge and awareness of change.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Sourced, vetted and managed vendors needed to achieve project goals.
NHO Program Manager/Corporate University Trainer
Durham
08.2000 - 08.2013
- Revitalized and implemented successful onboarding and orientation program.
- Partnered with Instructional Designers to create web-based training development solutions, and application of adult learning principles for NEO program.
- Facilitated operations and professional development training to increase skills and overall talent within organization.
- Analyzed and evaluated training effectiveness and program outcomes.
- Updated training records and LMS database routinely, ensuring accuracy and compliance of all required training.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Drove change management practices to enable organizational effectiveness and incorporate diversity and inclusion strategy to maximize competitive advantage and skills of workforce.
Education
Bachelor of Science - Management And Organizatinal Development
University of Mount Olive
Mount Olive03.2006
Skills
- Organizational Development
- Leadership Development
- Talent Acquisition
- Employee Retention
- Workforce Planning
- Training and Coaching
- Onboarding and Orientation
- Data Analysis
- Diversity and Inclusion
- Learning Management Systems
- Program Management
- Career Development
Professional Knowledge
Prosci's Change Management Toolkit, Kotter's 8-step Change Model, Kubler-Ross Change Curve, MS Project, Asana, Monday, Smartsheet, Miro, MS Office Suite, Jira, Agile Scrum, Waterfall, Lean, Risk Management, Scrum Master, Prosci Change Management Certification
Certification
- Certified Change Management Practitioner, Prosci
- Certified Scrum Master, Alliance
- Certified Professional Development Trainer, DDI
Timeline
Organizational Change Management Lead
Sentara Health Plan
04.2023 - 04.2024
Project Manager
Cisco
04.2018 - 03.2023
Project Manager
Center for Creative Leadership
03.2016 - 04.2018
LMS Administrator
Red Hat
06.2015 - 03.2016
PMO Project Consultant
HCL
11.2013 - 06.2015
NHO Program Manager/Corporate University Trainer
Durham
08.2000 - 08.2013
Bachelor of Science - Management And Organizatinal Development
University of Mount Olive
- Certified Change Management Practitioner, Prosci
- Certified Scrum Master, Alliance
- Certified Professional Development Trainer, DDI
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