Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kellie Lowe

Springfield,Ohio

Summary

To obtain a fulfilling position with potential for growth supporting the United States Air Force and Department of Defense. Using the experiences and knowledge to make a strong contribution towards financial goals and team success. To serve as Financial Management Specialist providing various financial management functions involving the formulation, justification and/or execution for all organizations on the installation. Twenty-six years of progressively responsible experience in the travel industry specializing in government policies and procedures. Hands on experience with current government Defense Travel System (DTS). Professional and effective communicator. Innovative problem solver: mission focused, detailed-oriented and highly organized.

Overview

26
26
years of professional experience

Work History

88CPTS/FMF DTS Chief

DOD Federal
06.2023 - Current
  • Represents the DTS HelpDesk Team with a variety of installation and functional area organizations
  • Establishes, develops, and maintains effective working relationships with subordinates, Comptroller Directorate personnel, Travel Management Company, Civilian Personnel Office Staff, HQ AFMC/FM, HQ AFIMSC, AFAFO, DFAS, higher levels of management in other base organizations, HQ USAF, DoD, and private sector personnel
  • Meets with key customers and coordinating officials to assess customer satisfaction, explain organization policy and procedures, and resolves significant problems that arise
  • Ensures subordinates provide customer guidance and training
  • Participates in special projects and initiatives and performs special assignments
  • Identifies the need for special projects and initiates milestones and goals
  • Evaluates reports by analyzing facts and performing appropriate research and prepares detailed responses
  • Determines appropriate recommendations for unresolved or questionable problems and performs follow-up
  • Researches and determines or recommends appropriate actions or interpretation of issues that impact organization, installation, command, or agency
  • Exercises supervisory personnel management responsibilities at least 25% of the time
  • Plans work to be accomplished by subordinates, sets and adjusts short/long-term priorities, and prepares schedules for completion of work
  • Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees
  • Evaluates work performance of subordinates
  • Gives advice, counsel, or instruction to employees on both work and administrative matters
  • Interviews candidates for positions; recommends appointment, promotion, or reassignment
  • Hears and resolves complaints from employees, referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager
  • Effects minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases
  • Identifies developmental and training needs of employees, providing or arranging for needed development and training
  • Finds ways to improve production or increase the quality of the work directed
  • Develops performance standards
  • Plans, organizes, and oversees the activities of the Financial Services Flight, DTS HelpDesk Team
  • Develops goals and objectives that integrate organization and DTS strategic objectives
  • Ensures that the organization and staff comply with the legal and regulatory requirements by researching, interpreting, analyzing, and applying travel pay directives, policies, guidelines, operating instructions, and regulations
  • Establishes metric and review systems for the organization to assess efficiency, effectiveness, and compliance with regulatory procedures
  • Performs and oversees MICT self-inspection element for the DTS Team and prepares comprehensive reports resulting from the audit to include devising and implementing corrective actions, when necessary
  • Reviews training topics to ensure they are proper and promote effective operation of the organization as a whole
  • Reviews and structures organization to optimize use of resources and maximize efficiency and effectiveness of the team
  • Plans, schedules, and assigns work in such a manner that balances workload, promotes a smooth flow based on consideration of difficulty, requirement of task, and the capabilities of employees such that the experience, training, and abilities of the staff are effectively utilized to meet organization and customer needs
  • Assist with mapping our the applicable travel processes and organizational structures
  • Identifies requirements and initiates request for additional resources including personnel, overtime, equipment, supplies, and space to ensure success in meeting goals and objectives and to maximize efficiency and effectiveness of the organization.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

88CPTS/FMF DTS

04.2020 - 06.2023
  • Provides considerable leadership to the Defense Travel System HelpDesk Program Coordinates in-person and virtual customer assistance by conducting redeployment briefings
  • Provides oversight for AFMC's largest Compliance program valued at $57M provides guidance to 175 organizational defense travel administrators across the installation
  • Communicate and use teamwork on a daily basis to build positive relationships
  • Lead Defense Travel Administrator (LDTA) for all Wright Patterson Air Force Base personnel; serve as first line of defense for ~23K personnel; resolve and/or elevate issues for SAF action
  • Schedule and conduct in-processing briefings for travelers returning from deployment; assist travelers with completing Forms 1351-2 and 1351-2C, and family separation allowance
  • Reconcile vouchers against approved travel orders, document discrepancies, and follow up with travelers for corrective action
  • Generate DTS weekly and monthly reports which include Improperly Approved Status, Debt Management, Approved Status, Permission, Unsubmitted Voucher, Complete Travelers List, and Basic Travers List; analyze output for errors and take corrective action
  • Oversees the activities of the Financial Services Flight, DTS HelpDesk Team
  • Develops goals and objectives that integrate organization and DTS strategic objectives
  • Ensures compliance with the legal and regulatory requirements by researching, interpreting, analyzing, and applying travel pay directives, policies, guidelines, operating instructions, and regulations
  • Review systems for the organization to assess efficiency, effectiveness, and compliance with regulatory procedures
  • Performs and oversees MICT self-inspection element for the DTS Team and prepares comprehensive reports resulting from the audit to include devising and implementing corrective actions, when necessary
  • Reviews training topics to ensure they are proper and promote effective operation of the organization as a whole
  • Represents the DTS HelpDesk Team with a variety of installation and functional area organizations
  • Establishes, develops, a maintains effective working relationships with various levels of management in other base organizations, HQ USAF, DoD, and private sector personnel
  • Meets with key customers and coordinating officials to assess customer satisfaction, explain organization policy and procedures, and resolves significant problems that arise
  • Ensures subordinates provide customer guidance and training
  • Participates in special projects and initiatives and performs special assignments
  • Identifies the need for special projects and initiates milestones and goals
  • Evaluates reports by analyzing facts and performing appropriate research and prepares detailed responses
  • Determines appropriate recommendations for unresolved or questionable problems and performs follow-up
  • Researches and determines or recommends appropriate actions or interpretation of issues that impact organization, installation, command, or agency
  • Responsible for DTS HelpDesk actions related to the Financial Improvement Audit Readiness (FIAR) initiative; advisory responsibility and validating recurring reports deliverable to HQ AFMC, HQ AFIMSC, SAF/FM, and Independent Public Auditors which is mandated by the National Defense Authorization Act, Section 1003
  • Works closely with HQ AFMC and HQ AFIMSC to establish guidelines, provide training, obtain audit samples, and serves as liaison to Organizational Defense Travel Administrators (ODTAs) within each organization
  • Oversees the full spectrum of DTS HelpDesk customer service including detailed pay computations and a multitude of other actions
  • Manages submission of waivers to DFAS and travel claims to the Department Office of Hearings and Appeals and/or the Civilian Board of Contract Appeals
  • Resolves complex high-level customer service problems including emergency situations raised by Commanders, Directors, or other senior leaders
  • Responds to Congressional inquiries concerning complicated travel pay problems
  • Conducts extensive research in financial management regulations/publications
  • Functional lead for the Defense Travel System
  • Lead for higher headquarters-directed inspections, Air Force Audit Agency, Independent Public Auditors and Inspector General Audits and inspections; corrects and responds to any findings or deficiencies in a timely manner.

Manager

Carlson Wagonlit Sato Travel
04.2010 - 04.2020
  • Manage 12 Geographically located bases with 17 employees
  • Gathers and consolidates required information and prepares accurate and thorough documentation to support findings
  • Provides advice, assistance and guidance on financial and related information
  • Compiles resource data from various financial management reports
  • Follows specific directions of higher-grade specialist/supervisor, determines method of financial management to be used to track funds
  • Performs a variety of routine tasking's in the cost analysis field designed to advance analytical, judgment, procedural and technical skills
  • Assists in extracting and organizing data, and in conducting basic statistical and quantitative analyses
  • Work closely with all Transportation Management Office (TMO) to resolve any issues in a respectable manner
  • Conducts special studies, analyzes data relationships and develops appropriate recommendations to accommodate actions under conditions of short and rapidly changing deadlines
  • Responds to all formal and informal audit requirements from internal and external agencies
  • Reviews and approves/disapproves recommendations, modifying as necessary
  • Researches and analyzes available factual information and trends in unrelated documents and reports and evaluates results for possible effect on program plans and actions
  • Reviews historical data and/or matches requests or projections of selected line items with past records to determine trends and troubleshoot discrepancies
  • Applies appropriate analytical methods and techniques to predict or assess the effects of program changes throughout the year to identify and recommend or make frequent adjustments to identify/resolve errors and/or implement corrective action plans
  • Accomplishes audits on accounts and system balances
  • Organize implement and control all aspects of the Civilian Payroll/Timekeeping Program base-wide, in accordance with organizational directives and requirements
  • Establish vehicle, hotel and domestic and international airline reservations for government traveler's orders through DTS
  • Assists Organizational Defense Travel Administrators (ODTA) with DTS problem resolution
  • Establishes good rapport with supervisors, coworkers and/or colleagues in functionally related support and acts as liaison for Base and Tenant organizations for accounting management purposes Persuades or negotiates with decision making officials to follow a recommended course of action consistent with established financial management policies and objectives
  • Reviews and approves/disapproves recommendations, modifying as necessary
  • Compiles and summarizes information and quantitative data in accordance with prescribed procedures and regulations where available; and develops and recommends guidelines where none exist
  • Conducts special studies, analyzes data relationships and develops appropriate recommendations to accommodate actions under conditions of short and rapidly changing deadlines
  • Coordinate with Transportation Management Office (TMO) rules and regulations
  • Mobility security runner during deployment exercises
  • Resolves complex problems encountered by the government employees that could not be handled through the DTS system
  • Reviews documents to verify accounting data and ensure documents meet DoD and the local travel policies and regulations
  • Worked with DFAS to resolve accounting issues
  • Analyze and examine accounting data and to resolve financial transactions and discrepancies for refunds to government employees and contractors using the Defense Travel Systems
  • Formulates data analyses from complex transactions to identify errors for corrective action.

Household Goods Clerk

WSI/Allstar
03.2006 - 12.2011
  • Briefed military members in all aspects of shipping /storing household goods
  • Generated Government bills of lading and storage invoices
  • Verified and processed DPM invoices and public vouchers while working as a point of contact between DFAS and storage agents
  • Implemented and updated Letters of Intent with carriers
  • USED DPS/TOPS systems to generate domestic/ international/storage and PPM shipments
  • Supported exercise in the function of CDF and PDF Supervisor
  • Assisted the Cargo Movement Operation System.

Receives incoming calls from government employees

Alamo Travel Group
- 04.2010
  • Receives incoming calls from government employees, review and process a wide range of accounting transactions for the Defense Travel System (DTS) Provides support multiple Air Force Bases and Air National Guard Bases
  • Liaison to Transportation Management Office (TMO) for many Air Force and Air National Guard Central Billed Account (CBA) government travel cards in use in DTS
  • Research, compiles, and summarizes data involving expenditures, time item information, narrative information, and quantitative data for use in preparing comparative work products
  • Reviews documents to verify accounting data and ensure documents meet DoD and the local travel policies and regulations
  • Establishes good rapport with supervisors, coworkers and/or colleagues in functionally related support and acts as liaison for Base and Tenant organizations for accounting management purposes Persuades or negotiates with decision making officials to follow a recommended course of action consistent with established financial management policies and objectives
  • Reviews and approves/disapproves recommendations, modifying as necessary
  • Formulates data analyses from complex transactions to identify errors for corrective action
  • Reviews historical data and/or matches requests or projections of selected line items with past records to determine trends and troubleshoot discrepancies
  • Establish vehicle, hotel and domestic and international airline reservations for government traveler's orders through DTS
  • Follows specific directions of higher-grade specialist/supervisor, determines method of financial management to be used to track funds
  • Organized and implement and control all aspects of the Civilian Payroll/Timekeeping Program base-wide, in accordance with organizational directives and requirements
  • Worked with DFAS to resolve accounting issues
  • Assists Organizational Defense Travel Administrators (ODTA) with DTS problem resolution
  • Provides assistance to walk-in customers with DTS reservations questions
  • Resolves complex problems encountered by the government employees that could not be handled through the DTS system
  • Reviews documents to verify accounting data and ensure documents meet DoD and the local travel policies and regulations
  • Provide DTS travel confirmation documentation via email to government employees
  • Extensive knowledge in travel systems, (Sabre, Worldspan)
  • Analyze and examine accounting data and to resolve financial transactions and discrepancies for refunds to government employees and contractors using the Defense Travel Systems.

Managed Travel for all DoD members

CRUISE INTERNATIONAL TRAVEL
07.1998 - 01.2006
  • Managed Travel for all DoD members in the Wright-Patterson area
  • Verified travel with the Foreign Air Carriers list for non-approved carriers
  • Approved Centrally Billed accounts for Defense Travel System travelers
  • Reserved Permanent Change of Station (PCS) travel with the Military Personnel Flight for International Travel
  • Coordinated all AWOL personnel travel with the Security Forces Squadron and processed their Cash Collection Forms (DD form 139) for each movement
  • Submitted requests for mission information from the Combat Readiness team and performed actions to support the AK mission
  • Verified and approved all military orders for all military departments and verified appropriate data was documented on orders
  • Verify travel entitlements using the AFI 24-101 and JTR and JTFR
  • Primary Equipment Custodian for all government equipment with CI Travel
  • Briefed military members with mission flight information and connections to government-chartered flights in support of deployments.

Education

Skills

  • Knowledge of automated data processing concepts and systems capabilities to accomplish financial/accounting tasks
  • Ability to apply advanced analytical methods and techniques to financial/accounting work
  • Ability to communicate effectively, both orally and in writing
  • Knowledge of sources of information about and related to processes of financial management found in accounting reports, payroll records, work reports, or related data
  • Building a strong Airforce Team to make sure all Travel runs smoothly each day for each traveler
  • Building a Strong Team to come together and work through all aspects of any challenges that may need and give any extra attention
  • Lead Meetings with other managers

References

Available upon request

Timeline

88CPTS/FMF DTS Chief

DOD Federal
06.2023 - Current

88CPTS/FMF DTS

04.2020 - 06.2023

Manager

Carlson Wagonlit Sato Travel
04.2010 - 04.2020

Household Goods Clerk

WSI/Allstar
03.2006 - 12.2011

Managed Travel for all DoD members

CRUISE INTERNATIONAL TRAVEL
07.1998 - 01.2006

Receives incoming calls from government employees

Alamo Travel Group
- 04.2010

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Kellie Lowe