Kellie Marr
Belmont,NC
Summary
Accomplished CMA and Office Manager with a proven track record at Surgical Specialists of Charlotte, enhancing operational efficiency and patient care through expert healthcare compliance and effective multitasking. Skilled in EMR software and conflict resolution, I significantly improved clinic productivity and staff proficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CMA, Office Manager
Surgical Specialists of Charlotte
01.2013 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Organized and updated databases, records and other information resources.
- Completed bi-weekly payroll for 14 employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Oriented and trained new staff on proper procedures and policies.
CMA. Lead Clinical Assistant
Weston MedSurg Center
09.2006 - 06.2010
- Ordered all medical supplies for the office
- Performed VNUS Closure procedure for varicose veins
- Clean and sterile all medical instruments
- Scheduled surgery for all patients
- Trained new clinical team members on clinical workflows
- Called and faxed pharmacies to submit prescriptions and refills.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
High School Diploma -
North Gaston High School
Dallas, NCAssociate of Applied Science - Medical Assisting
Gaston College
Dallas, NCSkills
- Strong Work Ethic
- Effective Multitasking
- Conflict Resolution
- Healthcare Compliance Knowledge
- Medical terminology knowledge
- Computer Software Proficiency
- Staff Scheduling
- EMR Software
- Team Supervision
- Administrative Support
- Time management mastery
- Performance Evaluation Experience
- Workflow Planning
- Training and Orientation
- Patient-focused care
- CPR
- First Aid
- Medical Procedures
- Sterile technique
Certification
- CMA - Certified Medical Assistant
- AHA - BLS Certificate
Timeline
CMA, Office Manager
Surgical Specialists of Charlotte
01.2013 - Current
CMA. Lead Clinical Assistant
Weston MedSurg Center
09.2006 - 06.2010
High School Diploma -
North Gaston High School
Associate of Applied Science - Medical Assisting
Gaston College
Similar Profiles
Tammy AmickTammy Amick
Office Manager at Surgical Specialists of CharlotteOffice Manager at Surgical Specialists of Charlotte
Talisa RushTalisa Rush
Lead Patient Care Coordinator at Surgical Specialists Of CharlotteLead Patient Care Coordinator at Surgical Specialists Of Charlotte
Jennifer Garcia-MateosJennifer Garcia-Mateos
Intern at Atrium Health Women's Care Charlotte OB/GYNIntern at Atrium Health Women's Care Charlotte OB/GYN
Hannah FarmerHannah Farmer
Registered Nurse, Adult Acute Care at Novant HealthRegistered Nurse, Adult Acute Care at Novant Health
ERIC ANDREWSERIC ANDREWS
Client Service Representative at Principal Financial GroupClient Service Representative at Principal Financial Group