Kellie McKown
Little Elm,TX
Summary
To seek a position in the customer service field with a progressive company where my accomplishments will be the basis for advancement and growth. Highly motivated professional with 20+ years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
20
20
years of professional experience
Work History
Owner/Manager
Brunos Place DIY Dog DIY Dog Wash
09.2018 - 08.2024
- As the owner I administered the overall operations of a dog wash, I hired, trained, and supervised all employees. I also worked hands-on to assist customers with questions or concerns, ensuring they complete all training requirements and maintain safety standards provided by the company
- Other responsibilities included conforming to clients requests and meeting needs for specific breeds while ensuring all hired employees follow the same standards
- Additional duties include guaranteeing the safety and well-being of pets and employees and solving issues quickly and calmly
- I keep records of client services and oversee salon cleanliness and maintenance
- I also handle payroll, and tips that employees earned during their shift
- I ran daily operations to make sure we were always stocked with inventory.
Lead Medical Assistant
The Institute of Endocrinology/Dr. Marina Johnson
09.2017 - 01.2018
- Answered office phones and schedule appointments Greet patients and prepare them for examinations Obtained patient medical history and vital signs
- Assisted physicians during patient examinations. Performed routine laboratory tests and administered injections
- Explained treatment procedures, medications, special diets, or doctor’s instructions Perform electrocardiograms or other diagnostic tests
- Authorized drug refills and provided prescription information to pharmacies assist with insurance verification, coding, and billing paperwork.
Manager-Lead Phlebotomist
Any Lab Test Now
02.2015 - 09.2017
- I have extensive knowledge in laboratory computer operations including EMR
- I've been involved in major software operations that include billing, new tests, ordering supplies and other administrative tasks
- Performed a variety of routine blood drawing procedures that included Venipuncture and skin punctures as well as electrocardiograms
- Drug and Alcohol Collections Prepared, processed and stored patient specimens and samples according to departmental procedures using standard technique and equipment.
- Maintained a reputation for professionalism with commendations for outstanding job performances and skills in patients’ relations, communication and writing proposals
- Promoted to Lead Phlebotomist, Leading 5+ other phlebotomist
Customer Relations Specialist
Ekso Bionics (Robotic Medical Device Manufacture and Startup Company)
10.2010 - 07.2013
- Assisted customers with product information and placing orders, supported sales and marketing teams with product information and placing orders, data entry of sales orders, responding to calls and emails from customers, tackling and resolving customer concerns Plans and logistics for outside events and demonstrations for sales team and marketing team, provides excellent planning and organizational skills
- Arranges travel for executives, sales team and engineers
- Schedules all company events for employees and maintains the company event schedule
- Seeks out potential test pilots to test out the exoskeleton every week and works closely with the physical therapist to maintain their schedule each week.
Escrow Assistant
Hexter-Fair Title Company (Residential Title Company)
11.2006 - 11.2011
- Provided administrative support for the escrow officer, required working accurately and under time constraints, handle funds, entering data to closing portal, respond to information request, scheduled closing times and appointments, prepare, assemble and deliver documents
- Interpreting earnest money agreements, ordering title reports, prepare files for closing, maintaining the escrow accounts, recording and filing documentation, conducting signings, assisted with closings, contacted and recorded phones calls to all parties, sent out bank wires, distributes titles and statements, depositing and balancing files completing the disbursement of funds.
Customer Service Representative/Sales Associate
Cedar Valley Communications (Telephone and Internet Provider)
04.2004 - 07.2006
- Responsible for answering incoming phone calls taking telephone and internet applications via telephone, order entry, billing, accounts payable, cashier, taking payments in store and over the telephone, balancing cash drawer, sales, dispatching orders and trouble tickets to technicians, assisting in manager duties.
Education
Medical Assistant - Medical Assisting
PCI Health Training Center
Dallas, TX01-1995
Skills
- Customer service, product knowledge, quality focus, problem solving, market knowledge, documentation skills, listening, phone skills, resolving conflict, analyzing Information, multi-tasking, excellent computer skills
- Data Entry
- Complaint resolution
- Scheduling
- Report Generation
- Inbound and Outbound Calling
- Product Knowledge
- Information Security
- Data Collection
- Paperwork Processing
- Call Management
- Account updating
- Appointment Scheduling
- Client Relations
- Building rapport
- Positive and professional
- Dispute Resolution
- Customer Relations
- Critical Thinking
- Technical Support
- Multi-Task Management
- Documentation
- Reading Comprehension
- Clerical Support
Administrative Skills Personal Attributes
Over 25 years of extensive experience, excellent ability to gather and analyze statistical data and generate reports, great knowledge of general accounting principles, remarkable ability to communicate effectively both written and verbal. Immense ability to schedule appointments, maintain calendars, offering excellent record maintenance skills, in-depth receptionist skills, complete knowledge of supplies, equipment and services ordering and inventory control, excellent coordination skills. Plans, organizes, coordinates, promotes, and facilitates special events. Schedules and maintains communication with speakers, vendors, and participants; coordinates and monitors event timelines; reviews and analyzes evaluations; assists in preparing a variety of publications, materials, and programs for events Deep ability to compile information and prepare reports, profound ability to transcribe and record meeting minutes, remarkable word processing and data entry skills. Ability to make administrative/procedural decisions and judgments, strong ability to compose and edit already written materials, excellent ability to solve problems, strong ability to lead and train staff and work with a team of other staff members on a professional bases to get the job done efficiently.
Administrative Skills
I have the ability to work under pressure and meet deadlines alongside my co-workers as a team, and maintain organization, with great communication skills, both written and verbal.
Strengths Attributes
Savvy, reliable, quick, efficient, self-motivator who displays excellent customer service and Administrative Skills
Timeline
Owner/Manager
Brunos Place DIY Dog DIY Dog Wash
09.2018 - 08.2024
Lead Medical Assistant
The Institute of Endocrinology/Dr. Marina Johnson
09.2017 - 01.2018
Manager-Lead Phlebotomist
Any Lab Test Now
02.2015 - 09.2017
Customer Relations Specialist
Ekso Bionics (Robotic Medical Device Manufacture and Startup Company)
10.2010 - 07.2013
Escrow Assistant
Hexter-Fair Title Company (Residential Title Company)
11.2006 - 11.2011
Customer Service Representative/Sales Associate
Cedar Valley Communications (Telephone and Internet Provider)
04.2004 - 07.2006
Medical Assistant - Medical Assisting
PCI Health Training Center
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