Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kellie McMahan

Atlanta,GA

Summary

Dynamic professional with extensive experience at The Home Depot Inc, excelling in customer engagement and problem-solving. Proven track record in training and development, enhancing team performance. Skilled in database administration and record keeping, consistently achieving operational efficiency and high customer satisfaction. Committed to delivering results and fostering positive relationships.

Overview

13
13
years of professional experience

Work History

Senior Customer Service Associate

The Home Depot Inc
10.2020 - Current
  • Handled customer inquiries and complaints with professionalism to restore satisfaction.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Took cash and credit card payments via phone, in person, and through email.

Office Manager and Accounts Payable Specialist

MEQUITY
10.2021 - 04.2022
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.

Accounting and Administrative Manager

Trident Asset Management
05.2016 - 07.2018
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Development Specialist

DeKalb Medical Center Foundation
01.2013 - 04.2016
  • Completed projects in alignment with target deadlines and financial objectives.
  • Set up, entered and maintained Foundation database on donors
  • Accepted donations and generated correspondence to donors

Education

Bachelor of Science - Office Administration/Accounting

Auburn University
Auburn, AL

Skills

  • Training and development
  • Order management
  • Database administration
  • Customer engagement and support
  • Effective communication
  • Problem solving
  • Record keeping
  • Multi-line telephone systems
  • Staff training and troubleshooting
  • Time management

Timeline

Office Manager and Accounts Payable Specialist

MEQUITY
10.2021 - 04.2022

Senior Customer Service Associate

The Home Depot Inc
10.2020 - Current

Accounting and Administrative Manager

Trident Asset Management
05.2016 - 07.2018

Development Specialist

DeKalb Medical Center Foundation
01.2013 - 04.2016

Bachelor of Science - Office Administration/Accounting

Auburn University

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