Kellie Meehan
Dayton,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Very compassionate about providing the best customer experience and am empathetic yet use problem solving skills in difficult situations. I learn new tasks and skills quickly and efficiently and am excellent at multitasking and prioritizing, making sure that every task is done in a timely manner and beyond expectations. I utilize and apply all skills I've gained from past experiences and am constantly looking to learn and grow both individually and professionally. As a leader, I motivate those around me to perform to the best of their ability and create safe spaces for those to feel comfortable in. I thrive in fast paced environments and look forward to managing a challenging workload each day. Building personal and professional relationships with my peers is just as important to me as my job.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Relationship Liaison/Assistant Manager
ProScan Imaging Paul Brown Stadium/Northern Kentucky
02.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations
- Manage and maintain Cincinnati Bengals account
- Schedule high profile athletes and handle communication amongst companies
- Curate schedules for employees at multiple sites
- Handle patient complaints and resolve dissatisfied situations
- Communicate to different departments within the company to resolve issues
- Schedule patients
- Maintain budgets
- Maintain ACR and ODH accreditation
- Place supply orders for medical equipment and contrast
- Assist RAD techs in communicating with our team of Radiologist's when feedback is given, corrections need made to protocols, and patients needing to be brought back in for additional imaging
- Schedule and maintain Radiologist's for contrast coverage among 10 centers
- Consistently hit quarterly collection and volume goals
- Push images to PACS when requested
- Assist front desk coordinators when needed to check patients in and take payments
- Conduct interviews for multiple locations and assist with onboarding
- Train all new front desk hires across all of our Cincinnati, Kentucky, Columbus, and Indiana offices
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Marketing for each center to grow volume company wide
- Schedule team meetings, creating detailed Power Points for each meeting using Microsoft Slides, coordinate lunch delivery to accompany meetings
- Decorate offices for Birthday's/Celebrations
- Coordinate team outings
- Submit business expense reports
- Submit payroll/approve time sheets and vacation
- Attend quarterly budget meetings
- Market in the Cincinnati and Dayton region.
Coordinator
ProScan Imaging Paul Brown Stadium
02.2018 - 02.2020
- Work in a very fast and upbeat environment
- Answer/screen calls in an efficient manner
- Schedule patients and conduct safety screenings to make sure the patients are MRI safe
- Collect balances and set up payment plans
- Communicate with hospitals, attorneys, and patients
- Handle paperwork and obtain the correct information needed to scan patients
- Assisting in precertification for MRI and CT's
- Verifying insurance has active coverage and determining copay, co-ins, and deductible costs
- Schedule high priority athletes in an urgent manner and manipulate the schedule to accommodate the team.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Trained new team members on company procedures, customer service and issue resolution.
- Entered and updated sensitive customer information during check-ins and room changes.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
Social Media and Marketing Manager/Store Manager
Frutta Bowls
02.2018 - 07.2019
- Create visually pleasing and attention grabbing social media posts
- Photograph and edit pictures using Photoshop and Photocopy
- Manage all social media accounts including but not limited to responding to comments, handling complaints, posting on social media, creating contests/picking winners, creating engaging activities for customers to take part in, etc
- Writing the AD for our local newspaper and creating the content to go along with it
- Creating the social calendar that keeps track of what gets posted and when
- Managing/opening the store
- Approving/Denying requested off dates
- Making the schedule
- Handling conflicts/complaints
- Being the point of contact for any fundraiser requests or community engagements
- Answering the phone and handling phone calls
- Delivering large catering orders to customers.
Receptionist/Medical Assistant
Beechmont Urgent Care
06.2015 - 02.2018
- Verified and logged in deadlines for responding to daily inquiries
- Answered all phone lines and handled any questions the patients may have
- Performed clerical duties such as: scheduling patients, updating charts, verifying insurances, collecting copays and handling transactions, and filled out/faxed any documentation that needed to be sent out all while following HIPAA regulations
- Created the monthly schedules for all of our 6 sites all while taking into consideration dates employees needed off and doing so in a timely manner
- Performing medical assistant duties and assisting the doctors when need be
- Taking vital signs as well as administering medication and assisting with procedures
- Greeting all patients with a warm and welcoming attitude and making sure that all customers needs are met and taken care of
- Handled time sensitive paperwork and making sure that it has been done in a timely manner.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Bachelor's - Business Management
Northern Kentucky University
Highland Heights, KY04.2024
Skills
- Office management
- Patient Care
- HIPAA
- Money Handling
- Customer Relations
- Team motivation
- Staff Training and Development
- Recruiting and interviewing
- Compliance understanding
- Strategic Planning
- Schedule oversight
- Google Drive
- Professional and Courteous
- MS Office
- Shift Scheduling
Certification
CPR Certification
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Patient Relationship Liaison/Assistant Manager
ProScan Imaging Paul Brown Stadium/Northern Kentucky
02.2020 - Current
Coordinator
ProScan Imaging Paul Brown Stadium
02.2018 - 02.2020
Social Media and Marketing Manager/Store Manager
Frutta Bowls
02.2018 - 07.2019
Receptionist/Medical Assistant
Beechmont Urgent Care
06.2015 - 02.2018
Bachelor's - Business Management
Northern Kentucky University
CPR Certification
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