KELLIE M. JONES
Navarre,FL
Summary
Dedicated professional retiring from the U.S. Air Force in October after 20 years of service in Security Forces, bringing extensive leadership, operations, and administrative program management experience. Currently completing a Bachelor's degree in Business Administration and transitioning into a civilian role focused on project and administrative support. Experienced in coordinating community and family support programs, managing organizational workflows, and supporting resiliency initiatives. Proven ability to support fast-paced teams with high-level administrative tasks using precision, discretion, and strategic coordination. Knowledgeable in DoD resources, peer support counseling, emergency response protocols, and HRIS database management. Skilled in employee onboarding, recruitment lifecycle support, HR compliance, and effective communication with stakeholders. Passionate about excellence in client service, proactive anticipation of needs, and maintaining integrity and confidentiality in all interactions. Experienced in coordinating complex scheduling and travel logistics with attention to detail and professionalism. Adept at advising and arranging complex travel logistics, ensuring compliance with travel policies and security protocols, and utilizing Global Distribution Systems (GDS) to support VIP and corporate travel needs. Proven ability to resolve customer issues independently and collaborate effectively within teams to enhance service levels.
Overview
20
20
years of professional experience
Work History
Clinical Operations Coordinator
Gulf Coast Pelvic Health
09.2025 - Current
- Serve as the first point of contact for patients, referrers, and vendors with professionalism and warmth.
- Manage scheduling, patient communications, and coordination of care.
- Oversee administrative processes, including patient onboarding and portal management.
- Support billing, payment collection, and reimbursement inquiries, assisting patients with navigating insurance-related questions when needed.
- Collaborate closely with the owner and clinical team to ensure efficient operations.
- Maintain organized, accurate records and uphold confidentiality at all times.
- Participate in weekly administrative meetings and daily administrative huddles to support communication and alignment.
- Actively participate in trainings and professional development opportunities to enhance role proficiency.
- Assist with marketing, community outreach, and brand representation when needed.
- Participate in team meetings, contribute ideas, and support practice growth initiatives.
- Maintain a clean and organized office environment, ensuring supplies and linens are stocked and sanitized regularly.
- Maintain up-to-date and accurate metrics on spreadsheets and dashboards to support tracking of clinic performance and operational goals.
- Reporting & Data Analysis: Generate weekly and monthly reports on patient volume, cancellations, referrals, and other key operational metrics.
- Process Improvement: Identify opportunities to streamline administrative processes and enhance both team efficiency and patient experience.
Senior Security Lead
USAF
01.2006 - 10.2025
- Conducted evaluations and mentorship to ensure standard adherence and organizational workflow efficiency, fostering team resiliency and development while maintaining confidentiality and professionalism, emphasizing integrity and attention to detail.
- Managed scheduling and resource allocation for routine and special events, maintaining appointment calendars and conference room schedules to support unit activities and community events, demonstrating strong organizational skills and precision essential for managing complex travel and meeting logistics.
- Oversaw day-to-day program activities ensuring logistics and administrative needs were met efficiently, supporting operational readiness, onboarding processes, and community support functions with proactive anticipation of needs and adherence to compliance standards.
- Produced reports and presentations for management to support program progress tracking, office management processes, and HR documentation compliance, contributing to data-driven decision making and attention to detail.
- Assisted with preparation of agendas, reports, and briefings for staff meetings, facilitating effective communication and coordination among leadership and teams, enhancing HR communication and training initiatives with professionalism.
Talent Acquisition Specialist
SkillBridge Intern
04.2025 - 08.2025
- Answered emails, phone inquiries, and routine queries with professionalism and timely responses, supporting effective communication within the organization and external stakeholders, including employment verifications and job opening inquiries, demonstrating excellent verbal and written communication skills essential for client service excellence.
- Applied project management principles and agile practices to improve recruiting workflows, reporting metrics, and communication, enhancing organizational efficiency and responsiveness in talent acquisition and retention efforts, showcasing strong analytical and problem-solving skills.
- Conducted candidate outreach and coordinated with external organizations to schedule interviews and meetings, demonstrating strong networking, coordination skills, and teamwork essential for recruitment and onboarding.
- Coordinated interviews, onboarding assistance, and maintained appointment calendars and team schedules, ensuring smooth operational workflows and effective employee orientation processes with great attention to detail and organizational skills.
- Provided timely responses to candidates and team members, demonstrating strong communication and interpersonal skills essential for community engagement and HR support, acting with integrity and confidentiality.
- Screened resumes and supported full recruitment lifecycle including job postings and tracking recruitment action items and deadlines, showcasing attention to detail and organizational skills aligned with HRIS database updates and personnel file maintenance.
- Tracked and monitored recruitment action items, suspenses, and deadlines ensuring organizational workflow efficiency and accountability, supporting HR compliance and audit readiness, demonstrating excellent organizational skills.
- Assisted with coordination, consolidation, analyses, and distribution of action items and responses for assigned teams, supporting effective program assessment, HR correspondence preparation, and communication.
Senior Security Supervisor – Operations (Non-Commissioned Officer in Charge)
USAF
07.2022 - 10.2024
- Prepared briefing materials, agendas, reports, and staff meeting documents for senior leadership, supporting informed decision-making, program evaluation, and HR department SOP development with excellent organizational skills and attention to detail.
- Chaired security efforts for large-scale operations while managing organizational workflows and team coordination, demonstrating leadership, delegation, prioritization skills, and teamwork in complex environments, ensuring compliance with regulatory requirements and security protocols.
- Created detailed reports and facilitated analyses and distribution of information across departments, supporting comprehensive program assessments, HR compliance, and communication with attention to detail and professionalism.
- Directed emergency notification system modernization project with timeline and task tracking, ensuring action items and suspenses were monitored and completed, enhancing emergency response protocols and organizational readiness with process improvement skills and integrity.
- Facilitated team communication, process improvement, and office management procedures across departments, promoting organizational resilience, efficiency, and effective HR operations with positive telephone service techniques and customer service excellence.
- Led meeting logistics, organizational coordination, and scheduled meetings and conferences including those involving external organizations, supporting community and family support initiatives and HR onboarding events with attention to detail and professionalism.
- Scheduled and coordinated meetings and conferences involving internal staff and external organizations, fostering collaboration, networking opportunities, and HR communication channels with excellent organizational skills and teamwork.
- Tracked and consolidated suspense items and task responses for cross-functional teams ensuring timely completion, maintaining accountability, program integrity, and HR file accuracy with strong attention to detail and confidentiality.
- Supported remote travel planning and logistics for candidates and hiring managers using Defense Travel System (DTS) familiarity, ensuring compliance with travel protocols and HR administrative support, showcasing travel coordination skills and adherence to security protocols.
- Maintained team calendars and scheduled meetings and conferences including those involving staff from outside organizations, supporting unit and family support programs, and HR training coordination with precision, professionalism, and proactive anticipation of needs.
Education
Bachelor of Business Administration (B.B.A.) -
American Military University
Charles Town, WV12.2025
Associate of Arts (A.A.) - Business Administration
American Military University
Charles Town, WV12.2024
Associate of Science (A.S.) - Police Science (Criminal Justice)
Community College of The Air Force
Montgomery, AL12.2024
Skills
- Process improvement
- Community resource coordination
- Peer support program management
- Emergency response protocols
- Stakeholder communication
- Training coordination
- HRIS database management
- Recruitment lifecycle support
- HR compliance
- Personnel file maintenance
- Employment law knowledge
- Communication skills
- Organizational skills
- Problem-solving skills
- Microsoft Office Suite proficiency
Websites
INTERESTS & ACTIVITIES
crafting, gym, paddle boarding, photography
Timeline
Clinical Operations Coordinator
Gulf Coast Pelvic Health
09.2025 - Current
Talent Acquisition Specialist
SkillBridge Intern
04.2025 - 08.2025
Senior Security Supervisor – Operations (Non-Commissioned Officer in Charge)
USAF
07.2022 - 10.2024
Senior Security Lead
USAF
01.2006 - 10.2025
Bachelor of Business Administration (B.B.A.) -
American Military University
Associate of Arts (A.A.) - Business Administration
American Military University
Associate of Science (A.S.) - Police Science (Criminal Justice)
Community College of The Air Force