Summary
Work History
Education
Skills
Timeline
Intern

Kellie Moriarty

Saint Paul,MN

Summary

Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.

Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.

Work History

Delivery Driver

Papa John's Pizza
Minneapolis, MN
06012019 - Current
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Utilized street maps to plan and determine most efficient routes.
  • Notified customers of delays to decrease calls to support.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Presented order bills and collected payments for deliveries.

Sales Specialist

SatCom Marketing
Brooklyn Park, MN
08012017 - 06012019
  • Educated customers on product features and technical details to highlight benefits.
  • Stayed up to date on company products and services to support sales objectives.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Write, completed and filed documentation to finalize sales.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
  • Calculated production, delivery and installation costs to provide customers with accurate quotes.
  • Compiled key customer data to plan selling strategies and identify specific client needs.
  • Researched competitors, economics and other key facets to better understand current market trends.
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Adhered to company initiatives and achieved established goals.
  • Created successful strategies to develop and expand customer sales.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Demonstrated product features to align with customer needs.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Contacted new and existing customers to outline benefits of products.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Used CRM database to track referral and appointment data.

Sales Specialist

Midwest Home Office
Saint Louis Park, MN
04012015 - 08012017
  • Educated customers on product features and technical details to highlight benefits.
  • Stayed up to date on company products and services to support sales objectives.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Write, completed and filed documentation to finalize sales.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
  • Calculated production, delivery and installation costs to provide customers with accurate quotes.
  • Compiled key customer data to plan selling strategies and identify specific client needs.
  • Researched competitors, economics and other key facets to better understand current market trends.
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Fostered relationships with customers to expand customer base and retain business.
  • Monitored customer order process and addressed customer issues.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Demonstrated product features to align with customer needs.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Adhered to company initiatives and achieved established goals.
  • Created successful strategies to develop and expand customer sales.
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Contacted new and existing customers to outline benefits of products.

Education

Bachelor of Science - Paralegal

Minnesota School of Business
Shakopee, MN

Skills

  • Excellent Sense of Direction
  • GPS Navigation
  • Attention to Detail
  • Clean Driving Record
  • Valid Driver's License
  • Verbal and Written Communication
  • Problem-Solving
  • Customer Service
  • Time Management
  • Route Management
  • Vehicle Safety and Maintenance
  • Route Planning
  • Efficiency and Time Management
  • Delivery Verification
  • Traffic Laws and Regulations
  • Order Fulfillment
  • Communication and Interpersonal Skills
  • Payment Processing
  • Dependability and Honesty
  • Customer Relationships
  • Courteous and Polite Demeanor
  • Punctual and Reliable
  • Safe Driving Record
  • Local Routes Understanding
  • Call Center Operations
  • Sales Closing
  • Product and Service Knowledge
  • Customer Needs Assessment
  • Client Account Management
  • Personnel Training
  • Customer Retention Abilities
  • Negotiation Tactics
  • Strategy Development
  • Processing Payments
  • Effective Customer Upselling
  • Opening and Closing Procedures
  • Staff Training and Motivation

Timeline

Delivery Driver

Papa John's Pizza
06012019 - Current

Sales Specialist

SatCom Marketing
08012017 - 06012019

Sales Specialist

Midwest Home Office
04012015 - 08012017

Bachelor of Science - Paralegal

Minnesota School of Business

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Kellie Moriarty