Kellie Morrison-Burns
369 Beaver Dam Ave ,VA
Overview
20
20
years of professional experience
Work History
Customer Care/Nutrition Assistant
Persona Nutrition/Nestle Science
04.2020 - 04.2024
- Assisted with preparation of customized supplements in line with established nutrition guidelines.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted customers with supplement plan development, addressing individualized dietary requirements.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Maintained and managed customer files and databases.
- Communicated with clients regarding account services, recommended supplements, statements, and balances.
Program Coordinator/Beekeeper
The Burns And The Bees
08.2010 - 04.2021
- Assist main keeper with all aspects of honey bee husbandry, honey extraction and management of school/demonstration hives
- Main care giver for laying hens, meat chickens and heritage turkeys
- Develop and present outreach/education programs for all ages
- Sell products at farmer markets and online
- Travel and present related programs
- Responsible for public relations (and Social Media).
- Developed and maintained relationships with external partners to facilitate program operations.
Teacher/Beekeeper
Nature's Way Montessori School
08.2010 - 07.2019
- Assist teachers in both Lower Elementary classrooms
- Develop, plan and teach environmental education lessons (including recycling, chicken care, compost, vermicompost, local birds and gardening)
- Lead Earth Studies groups, Self Expressions, reading groups, geography groups and Science Occupation class
- Develop, plan and teach middle school beekeeping class
- Design monthly Constant Contact newsletter and yearbooks
- Plan and take students age 9-14 on yearly, 3-day camping trip
- Plan and lead events and field trips
- Develop, plan and implement honey bee program for Pre-K through 8th grade
- Care for on-site chickens, worms and honey bees
- Maintain public honey bee observation hives and demonstration area
- Trained as an Outdoor 'Playworker'
- Trained Yearly on 'Positive Discipline' methods.
Primary Outreach Educator/Grant Coordinator/Camp Instructor/Animal Handler
Knoxville Zoo
04.2007 - 08.2010
- Design, present and analyze educational and environmental programs for area schools
- Coordinate conservation grant provided by The Environmental Protection Agency
- Create and deliver all outreach materials
- Responsible for education animals including acquisition, husbandry and handling of reptiles, mammals, birds, invertebrates and amphibians
- Assist with zoo wide projects and publicly
- Coordinate and lead annual teacher in-service to evaluate offered programs
- Analyze TCAP test scores in participation schools
- Coordinate aluminum and plastic recycling for participating schools
- Consistently train education and outreach animals.
Americorps Earth Flag Team Member
Ijams Nature Center/Americorps
08.2006 - 05.2007
- Lead Summer camp activities
- Coordinate the zoo's annual Earth Day Event, 'Party for the Planet'
- Assist with home-school programs and any other on-site programs as needed.
Summer Camp Instructor
Childcare Network
05.2006 - 09.2005
- Camp counselor for children ages 3-12
- Daily communication with director and parents
- Plan weekly field trips
- Responsible for student transportation, drove small bus.
Special Education Aide
Bristol TN City Schools
08.2004 - 05.2005
- Aide to all teachers in large special education department.
Education
Teacher Improvement Course -
Heifer University
Little Rock, AR01.2009
Studied Childhood Education -
Virginia Highlands Community College
Abingdon, VA01.2002
General Diploma -
John S. Battle High School
Bristol, VA01.2000
References
- Tisha Damion, 509-670-2234 Manager of CC Persona Nutrition/Nestle Science
- Jill Ellis, 865-742-5826, Outdoor Supervisor at NWMS
- Steve McGaffin, 865-637-5331 Curator of Education and Citizen Science at Knoxville Zoo
- Corey Dugan, 615-714-3257, Co-Worker at NWMS
- Deb Saunders, 865-548-0952 Lead At NWMS
Timeline
Customer Care/Nutrition Assistant
Persona Nutrition/Nestle Science
04.2020 - 04.2024
Teacher/Beekeeper
Nature's Way Montessori School
08.2010 - 07.2019
Program Coordinator/Beekeeper
The Burns And The Bees
08.2010 - 04.2021
Primary Outreach Educator/Grant Coordinator/Camp Instructor/Animal Handler
Knoxville Zoo
04.2007 - 08.2010
Americorps Earth Flag Team Member
Ijams Nature Center/Americorps
08.2006 - 05.2007
Summer Camp Instructor
Childcare Network
05.2006 - 09.2005
Special Education Aide
Bristol TN City Schools
08.2004 - 05.2005
Teacher Improvement Course -
Heifer University
Studied Childhood Education -
Virginia Highlands Community College
General Diploma -
John S. Battle High School