Kellie Nimie

Salon Owner/Operator

Fringe Barbershop and Hair Salon

06.2009 - Current

Developed and implemented marketing strategies to increase customer engagement and retention.
Managed daily operations, ensuring high-quality service delivery and customer satisfaction.
Trained and mentored staff to enhance service skills and operational efficiency.
Oversaw inventory management, optimizing product selection based on market trends.
Analyzed financial reports to drive strategic decisions for business growth and profitability.
Enhanced salon environment through design updates, creating a welcoming atmosphere for clients.
Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
Increased customer retention through exceptional service and consistent follow-up communication.
Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
Collaborated with local businesses on cross-promotional events that enhanced community engagement.
Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Kept all building areas and equipment functional and well-organized to promote business performance.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Put together realistic budgets based upon costs and fees for successfully operating business.
Recruited talented stylists and support staff to maintain a high level of expertise within the salon team.
Streamlined inventory management processes to ensure timely ordering of necessary supplies while minimizing waste.
Fostered a collaborative team atmosphere by regularly holding staff meetings and encouraging open communication among employees.
Boosted employee morale through regular performance reviews, constructive feedback, and opportunities for professional development.
Learned and remained updated on statutory requirements and regulations.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.