Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Kellie Ortiz-Thompson

Las Vegas,NV

Summary

Goal-oriented retail leasing agent with four years of diverse experience in Commercial Real Estate. Fantastic relationship builder and expert in deal pipeline management. Known for having a can-do attitude and ability to leverage available resources to build efficient team processes. Dedicated to continuous improvement, actively seeking opportunities to enhance skills and stay updated with industry trends.


Overview

13
13
years of professional experience
1
1
Certification

Work History

Sales Assistant (Licensed Dealmaker)

CBRE
01.2022 - Current
  • Retail Leasing: Represent Landlords and Tenants in their Lease negotiations
  • Retail Investment Sales: Represent Buyers and Sellers in their property purchase/sale negotiations
  • Prospecting: Research and contact potential Landlords and Tenants via cold and warm calls
  • Property Searches/Surveys: Research on and off market opportunities and compile all property information
  • Market Strategy: Create data-driven plans for tenants to enter or expand in the Las Vegas market
  • Due Diligence: Compile all materials for Due Diligence and coordinate all third party vendors (environmental, title, etc.)

Brokerage Specialist (Licensed Dealmaker)

Logic
03.2020 - 12.2021
  • Team Organization: Run weekly L10 meetings, track current and project future team gross commissions, and manage and prioritize all team members' to-do lists
  • Team Efficiency: Look for opportunities to increase team efficiency and propose and implement solutions
  • Pipeline Management: Ensure deals are progressing by using self-created tracking systems and communicating with clients and all parties involved in the transaction
  • Prospecting/Client Intake: Conduct cold calls, pitch our services to prospective clients and perform intro calls to gather all necessary requirement information
  • Client Property Tours: Conduct surveys of available properties that fall within the client's requirements, map out and schedule tours of multiple properties in one outing, communicate with all landlord brokers to show the properties, coordinate with the marketing team to prepare printed tour books with all property information and conduct tours with clients
  • Proposal Drafting: Prepare proposals to send to landlord brokers
  • Property Analysis: Create apples-to-apples comparisons of the client's shortlisted properties CRM Management: Maintain CRM with all necessary deal information
  • Invoicing: Use Realcore software to create invoices for deals

Assistant Manager at Bellagio

FENDI
11.2018 - 03.2020
  • People & Sales Management: Manage the performance of five commission-based sales associates to reach personal and store sales goals ($2.5 million annual) by creating an inspiring atmosphere in an elevated, luxury environment for employees to thrive by conducting regular one-on-one coaching, creating games with incentives for outstanding performance and listening to employees' selling challenges and helping them to find solutions. Ensure sales associates follow customer service standards as outlined by the company and that all trainings are completed in a timely manner
  • Operations Management: Manage one stock employee to ensure accurate shipping/receiving/inventory processes
  • CRM Management: Maintain updated information and ensure client outreach is being completed by sales associates to grow repeat business

Brand Manager - Balenciaga

Neiman Marcus
11.2016 - 11.2018
  • Sales: Prospect new clients, complete sales transactions from start to close and follow up with clients for repeat business in a 100% commission environment. Ranked number one in year-over-year brand sales increase in the company.
  • Customer Service & Product Knowledge Training: Ensure all sales associates have thorough understanding of product and can provide exceptional customer service in an elite, luxury environment
  • Buying & Inventory Management: Communicate store specific needs to corporate buyer to insure proper inventory levels to meet the demand of the customer
  • Visual Management: Maintain proper visual presentation of merchandise

General Manager, Tokyo Japan

Abercrombie & Fitch
05.2014 - 11.2016
  • International Expansion: One of two managers sent to recruit staff (12 managers and 100+part-time) and run store for the first two years after opening
  • Localization: Communicated country-specific needs to upper management and implemented necessary changes in the business to suit local customer needs
  • Sales Management: Led team to exceed corporate sales goals and ranked in Top 10 stores by sales volume worldwide ($9 million annual)
  • Social Media Marketing: Grew Hollister Japan Instagram account to have over 10,000 followers
  • Oversaw all Store Manager and Assistant Manager responsibilities listed below

Store Manager

Abercrombie & Fitch
03.2012 - 05.2014
  • Fast Responsibility Increase: Ran 4 different stores in Las Vegas market starting with $4 million annual sales at first store and ending with $12 million annual sales at last store, increasing responsibility at double the rate of peers
  • Performance Management: Managed 4-8 Assistant Managers and 40-120 part-time associates at one time. Completed regular performance reviews and created unique action plans to maximize people potential and career growth. Ranked number one in region for Assistant Manager development that resulted in promotions to Store Manager
  • Oversaw all Assistant Manager responsibilities listed below

Assistant Manager

Abercrombie & Fitch
08.2011 - 03.2012
  • Human Resources & Full Cycle Recruiting: Recruited, interviewed, trained and performance managed staff of 100+ part time employees. Ranked Top 10% in recruiting for the region
  • Operations Management: Created schedules and managed hours usage within payroll budget, managed shipment, OMNI channel processes and merchandise organization, ordered and maintained supplies, and managed store cleaning processes Visual Management: Led seasonal updates/merchandise floor moves, mannequin outfit styling and in-store signage

Education

Bachelor of Arts - Spanish

University of Nevada - Las Vegas
Las Vegas, NV

Skills

  • Commercial Real Estate Transactions
  • Commission Sales & Customer Service
  • CRM & Deal Pipeline Management
  • Prospecting & Cold Calling
  • Performance Management
  • Retail Store Management
  • Recruiting & Onboarding
  • Strategic Planning
  • Social Media

Affiliations

  • CCIM Candidate Member

Certification

Nevada Real Estate License #S.0192827

Timeline

Sales Assistant (Licensed Dealmaker)

CBRE
01.2022 - Current

Brokerage Specialist (Licensed Dealmaker)

Logic
03.2020 - 12.2021

Assistant Manager at Bellagio

FENDI
11.2018 - 03.2020

Brand Manager - Balenciaga

Neiman Marcus
11.2016 - 11.2018

General Manager, Tokyo Japan

Abercrombie & Fitch
05.2014 - 11.2016

Store Manager

Abercrombie & Fitch
03.2012 - 05.2014

Assistant Manager

Abercrombie & Fitch
08.2011 - 03.2012

Bachelor of Arts - Spanish

University of Nevada - Las Vegas

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Kellie Ortiz-Thompson