Kellie Owens
Crosby
Summary
Dynamic healthcare professional with extensive experience at Millennium Oncology, excelling in electronic health records management and patient data coordination. Proven ability to enhance patient comfort and streamline imaging procedures while ensuring HIPAA compliance. Strong team collaborator with a keen eye for detail, dedicated to improving patient outcomes and operational efficiency.
Overview
11
11
years of professional experience
Work History
Ancillary Front Desk
Millennium Oncology
Kingwood
04.2021 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prepared patients for imaging procedures, ensuring comfort and understanding.
- Updated and organized patient files in the electronic health record system.
- Created various reports based on data collected from imaging tests.
- Adhered strictly to HIPAA regulations when handling patient data related to medical images.
- Performed basic administrative tasks such as filing paperwork and scheduling appointments.
- Updated computer databases containing information about patients' scans and test results obtained via medical imagery techniques.
- Executed clerical duties by answering telephones, screening calls, scanning and filing documents and data entry.
- Monitored radiologist reports in EMR system to promptly deliver correct patient charts.
- Ensured compliance with HIPAA regulations when handling patient information.
- Processed requests for imaging studies on CD received from staff or patients and maintained related logs.
- Maintained records of all images taken, including patient information, test results, and other pertinent data.
- Reconciled radiology diagnostic procedures with verification of lab results for contrast exams and notified technologists of discrepancies.
- Reviewed patient charts prior to performing any testing procedures involving imaging technology.
- Prepared patients for MRI exams by explaining procedures and imaging processes.
- Reviewed diagnostic image quality and filed diagnostic images in appropriate patient records.
- Helped patients feel comfortable with procedures by explaining steps and answering questions.
- Completed general administrative tasks to support radiology department.
- Provided assistance to physicians and other technologists during complex procedures.
- Fostered relationships with patients to minimize anxiety and distress and enhance cooperation.
- Offered assistance in dressing or changing seriously ill, injured and disabled patients.
Back Office Medical Assistant
Only Choice Urgent Care
Huffman
10.2019 - 04.2021
- Assisted healthcare providers with patient intake and registration processes.
- Managed electronic health records for accuracy and compliance with regulations.
- Coordinated patient referrals to specialists and follow-up appointments.
- Processed insurance claims and verified patient eligibility efficiently.
- Maintained cleanliness and organization of back office medical supplies.
- Supported the front office team by answering calls and scheduling appointments.
- Educated patients on medical procedures and office policies during visits.
- Adhered to HIPAA regulations when handling confidential information.
- Assisted with patient registration and paperwork, including verifying insurance coverage and collecting co-pays.
- Assisted physicians with minor procedures such as dressing changes or injections.
- Instructed patients on proper medication use, diet restrictions or lifestyle modifications based on physician orders.
- Processed referrals for specialists or diagnostic tests in accordance with established protocols.
- Scheduled patient appointments, verified insurance information and maintained accurate records.
- Provided clerical support to the back office staff by completing forms, entering data into electronic health records system and maintaining logs and records of patient visits.
- Answered incoming calls from patients and other medical personnel in a timely manner.
- Prepared exam rooms prior to patient visit by stocking supplies and ensuring cleanliness of space.
- Performed basic laboratory tests including urinalysis, hemoglobin testing.
- Followed up on test results with appropriate action taken if needed.
- Greeted patients upon arrival in the office and directed them to appropriate areas or persons.
- Performed administrative duties such as filing, faxing, copying, scanning and mailing of documents.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Cleaned and maintained medical equipment following procedures and standards.
Teacher
Huffman ISD
Huffman
07.2014 - 07.2019
- Developed course materials for health sciences curriculum.
- Delivered engaging lectures on anatomy and physiology topics.
- Facilitated hands-on lab sessions for practical skill development.
- Guided students in research projects and presentations.
- Evaluated student performance through assessments and exams.
- Implemented innovative teaching methods to enhance learning experiences.
- Incorporated technology into classroom instruction to enhance student engagement with Health Sciences materials.
- Maintained accurate records of student attendance, grades, and academic progress.
- Developed and implemented curriculum that addressed the needs of Health Sciences students.
- Provided individualized instruction for students who needed additional support with Health Sciences topics.
- Maintained records of student attendance, grades, and overall performance in Health Sciences classes.
- Delivered lectures and facilitated discussions on a variety of topics related to Health Sciences.
- Collaborated with colleagues to develop innovative teaching strategies for Health Sciences courses.
- Supervised lab exercises designed to reinforce key concepts taught throughout the semester related to health sciences.
- Integrated real-world examples into lecture material to illustrate how principles from health sciences can be applied outside the classroom.
- Created lesson plans, activities, and assessments to measure student progress in Health Sciences.
Education
Certified Medical Assistant
Texas School Of Business
Houston03-1988
Skills
- Electronic health records
- Medical imaging procedures
- Insurance verification
- Patient data management
- HIPAA compliance
- Patient intake coordination
- Team collaboration
- Data entry accuracy
- Scheduling appointments
- Customer service
- Detail orientation
References
References available upon request.
Timeline
Ancillary Front Desk
Millennium Oncology
04.2021 - Current
Back Office Medical Assistant
Only Choice Urgent Care
10.2019 - 04.2021
Teacher
Huffman ISD
07.2014 - 07.2019
Certified Medical Assistant
Texas School Of Business
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