Kellie Pendley
Burleson,TX
Summary
Results-driven with extensive experience in transportation management and scheduling coordination. Proven ability to enhance client satisfaction and optimize delivery processes.
Overview
14
14
years of professional experience
Work History
Oil & Gas Logistics Coordinator
Cooper Natural Resources
10.2021 - Current
- Managed daily transportation scheduling for drivers servicing frac operations, ensuring on-time delivery and adherence to customer requirements.
- Served as a key point of contact for customers, delivering responsive support and maintaining high standards of client satisfaction.
- Partnered with management teams to coordinate resources, troubleshoot operational issues, and optimize service delivery.
- Demonstrated sound judgment and problem-solving abilities in a dynamic oilfield environment, quickly adapting to changing operational demands.
- Built and maintained positive client relationships through clear, professional communication and reliable service execution.
Aggregate Broker Manager
Service Line Transport
06.2016 - 09.2021
- Implemented strategic initiatives that streamlined operations and reduced turnaround times.
- Analyzed market trends to inform pricing strategies and optimize profitability.
- Collaborated with cross-functional teams to enhance workflow efficiency and communication.
- Managed key client relationships, ensuring alignment with service expectations and business goals.
- Oversaw compliance with industry regulations, minimizing risks associated with brokerage activities.
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Maintained compliance with all regulatory requirements, minimizing risk exposure for both clients and the company.
Aggregate Broker
Quality Trucking
04.2014 - 05.2016
- Managed client relationships to facilitate successful freight transactions and optimize delivery schedules.
- Negotiated contracts with carriers to secure favorable terms and improve profit margins.
- Developed strategic partnerships with logistics providers to expand service capabilities.
- Led initiatives that improved compliance with industry regulations and safety standards in logistics operations.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
- Recorded supporting documentation for phone calls and written correspondence.
- Prepared contracts and related documentation according to strict standards.
Dispatch & Driver Manager
J&M Tanklines
03.2012 - 05.2012
- Coordinated driver schedules (145) and dispatch schedules (7) to optimize route efficiency and minimize delays.
- Developed strong relationships with clients to ensure effective communication and service delivery.
- Oversaw maintenance schedules for fleet vehicles, ensuring reliability and compliance with regulations.
- Streamlined communication between drivers and dispatch team, improving response times and issue resolution.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
- Managed compliance with safety regulations and industry standards for transportation operations.
- Implemented training programs for new drivers, enhancing performance and adherence to safety protocols.
- Analyzed performance metrics to identify areas for improvement in delivery processes.
Education
High School Diploma -
Venus High School
VenusSkills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- Shipment coordination
- Invoicing and shipping documentation
- Transportation management
- Scheduling coordination
Timeline
Oil & Gas Logistics Coordinator
Cooper Natural Resources
10.2021 - Current
Aggregate Broker Manager
Service Line Transport
06.2016 - 09.2021
Aggregate Broker
Quality Trucking
04.2014 - 05.2016
Dispatch & Driver Manager
J&M Tanklines
03.2012 - 05.2012
High School Diploma -
Venus High School