Kellie Peters
Sheboygan,WI
Summary
Detail-oriented Accounts Receivable Specialist bringing 29 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as a dedicated professional driven to meet team targets and enhance bottom-line performance. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Exceptional abilities in problem-solving and prioritizing simultaneous tasks. Excellent communication, organizational and critical thinking skills. Prepares professional, polished statements and business correspondence. Experience with ADP and Timestar payroll software. Proficient in Point Click Care, JDEdwards and Microsoft Office applications.
Overview
31
31
years of professional experience
4
4
years of post-secondary education
Work History
Accounts Receivable Associate
Rocky Knoll Health Care Center / Sheboygan County
Sheboygan, WI
06.2013 - Current
- Review accounts on monthly basis to assess aging and pursue collection of funds.
- Reconcile month end cash to financial records and assign general ledger accounts to receivables
- Verify insurance coverage and obtain approval for all inpatient and outpatient services as indicated by facility contracts
- Communication with insurance providers to resolve denied claims and resubmit to ensure timely payments
- Reconciliation of all patient accounts
- Posting private party and insurance receipts and payment analysis to determine accuracy of contractual adjustments
- Process billing calls and answer questions from patients and third-party carriers.
Business Services Director
Newcastle Place / Eastcastle Place
Mequon / Milwaukee, WI
03.2010 - 06.2013
- Served as team leader of revenue enhancement task force created to improve daily operations
- Evaluated office production, revised procedures, and created new forms to improve efficiency of workflow and accessibility of information
- Responsible for ensuring that all billing practices were compliant with State and Federal regulations
- Compiled and analyzed financial information to prepare entries to general ledger and assist in annual budget and audit reporting
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
- Completed bi-weekly payroll for 300+ employees, processed garnishments, support orders, and other mandatory deductions
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions and retirement plan withholdings.
- Oversaw implementation of new payroll system and ensured accuracy of shift differentials, taxes, and wage calculations of said system
Business Office Manager
Five Star Quality Care / Senior Community
West Allis, WI
09.2000 - 03.2010
- Maintained financials for cost reporting purposes and balanced month end charges to general ledger
- Facilitated communication with facility administrators, county caseworkers, Family Care case managers and social workers
- Verified and maintained accuracy of daily census for nine assisted living and skilled nursing facilities
- Evaluated office production, revised procedures and created new forms improving efficiency of workflow and distribution of information
- Served as both leader and trainer for implementation of enhanced software program for payables and account receivables
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications for business office positions
- Supported financial director with special projects and additional job duties.
Business Office Manager
Laureate Group / Westmoreland Health Center
Waukesha, WI
02.1999 - 08.2000
- Successfully handled all business office responsibilities for 245 bed Skilled Nursing Facility.
- Developed and implemented census spreadsheets and various other forms implemented by the corporate office
- Resolved problems, improved operations and provided exceptional service to patients and family members
- Supervised all business office employees
Billing Supervisor
Laureate Group / Omni Therapy
Waukesha, WI
05.1994 - 09.1999
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Oversaw financial operations, producing invoices, processing payments and preparing deposits.
- Performed account reconciliations and resolved variances.
- Reconciled billing charges to authorized modalities and therapy charges for month end close
- Updated and maintained policy and procedure manual for department
- Reduced average time of outstanding claims by three weeks in first six months of employment
Office Manager
After Hours Medical Clinic
Milwaukee, WI
01.1993 - 08.1994
Education
Bachelor of Science - Elementary Education
University of Wisconsin - Whitewater
Whitewater, WI 09.1987 - 12.1991
Skills
Aging reports analysis
undefinedWork Availability
monday
tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Accounts Receivable Associate
Rocky Knoll Health Care Center / Sheboygan County
06.2013 - Current
Business Services Director
Newcastle Place / Eastcastle Place
03.2010 - 06.2013
Business Office Manager
Five Star Quality Care / Senior Community
09.2000 - 03.2010
Business Office Manager
Laureate Group / Westmoreland Health Center
02.1999 - 08.2000
Billing Supervisor
Laureate Group / Omni Therapy
05.1994 - 09.1999
Office Manager
After Hours Medical Clinic
01.1993 - 08.1994
Bachelor of Science - Elementary Education
University of Wisconsin - Whitewater
09.1987 - 12.1991
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