Kellie Petraglia
Mesa,AZ
Summary
Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.
Overview
20
20
years of professional experience
Work History
Teacher
Mesa Public School District
City of Mesa, Arizona
07.2022 - Current
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Completed daily reports on attendance and disciplinary performance.
- Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
- Supervised learning groups of students in classroom stations.
- Collaborated with faculty to develop after-school tutoring program for struggling students.
Customer Service Coordinator
TNK Electric
05.2022 - 07.2022
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Coordinated logistics for customer service efficiency
- Described service highlights and benefits to help guide purchasing decisions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
Owner
Kellie Blue Design
04.2009 - 05.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Maintained up-to-date administrative records to monitor operational conditions.
- Handled all creative aspects of graphic customers
Project Coordinator
Spectra Contract Flooring
01.2003 - 04.2009
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
- Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
- Oversaw productivity streams for ongoing and special projects.
- Checked compliance of company safety plan and delivered recommendations to address regulatory issues.
- Reported regularly to managers on project budget, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
Education
Bachelor of Arts - Graphic Design
The Art Institute of Phoenix
Phoenix, AZ03.2014
Associate of Arts - Accounting And Business Management
Santa Monica College
Santa Monica, CA06.1999
Skills
- Productivity Standards
- Office Management
- Providing Feedback
- Customer Service Excellence
- Time Management
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Intuit QuickBooks
- MS Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Teacher
Mesa Public School District
07.2022 - Current
Customer Service Coordinator
TNK Electric
05.2022 - 07.2022
Owner
Kellie Blue Design
04.2009 - 05.2022
Project Coordinator
Spectra Contract Flooring
01.2003 - 04.2009
Bachelor of Arts - Graphic Design
The Art Institute of Phoenix
Associate of Arts - Accounting And Business Management
Santa Monica College
Volunteer Work
Treatment Center Coordinator: I work with a group of people focused on helping mentally impaired or addicted individuals find places that can help them develop their own potential and become productive members of society again. I also work with them on an individual basis to achieve the same goal.
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