Summary
Overview
Work History
Education
Skills
When I am not working, I spend my time outdoors with my kiddos.
Timeline
Generic

Kellie Price

Douglasville,GA

Summary

Proven in enhancing customer satisfaction and streamlining operations, I leveraged my expertise in Intuit QuickBooks and client relationship building at Arise. Skilled in technical guidance and customer communication, I significantly improved resolution times and client relations, demonstrating a strong ability to address technical concerns efficiently and empathetically.

Overview

23
23
years of professional experience

Work History

Intuit Quickbooks Technical Representative

Arise
03.2018 - Current
  • Streamlined troubleshooting processes, leading to faster resolution times and improved client relations.
  • Enhanced customer satisfaction by providing timely and effective technical support.
  • Maintained comprehensive records of customer interactions, ensuring efficient communication between departments.
  • Implemented remote diagnostic tools to quickly identify and address customers' technical concerns without requiring onsite visits.
  • Handled escalated customer complaints with professionalism and empathy, working collaboratively with clients to devise mutually satisfactory resolutions.
  • Continuously expanded knowledge of industry trends and emerging technologies to better serve clients' evolving needs.

Technical Representative

Alorica
01.2016 - 03.2018
  • Enhanced customer satisfaction by providing timely and effective technical support.
  • Continuously expanded knowledge of industry trends and emerging technologies to better serve clients' evolving needs.

Bartender

Wild Wing Cafe
05.2007 - 07.2009
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Followed strict recipes and drink measurements to minimize product used.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Bartender/Assistant Bar Manager

Delaney's Irish Pub
09.2005 - 04.2006
  • Supported bartenders with essential tasks, resulting in more efficient bar operations.
  • Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
  • Handled cash transactions accurately, maintaining proper accounting of sales figures.
  • Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
  • Provided excellent customer service, addressing patron needs promptly and courteously.
  • Managed difficult situations diplomatically, resolving disputes between patrons when necessary.
  • Increased repeat business by establishing rapport with regular customers through attentive service and personalized recommendations.
  • Assisted in training new staff members on bar procedures and best practices, improving overall team performance.
  • Streamlined drink preparation by prepping ingredients ahead of time during slow periods.
  • Contributed to a positive work environment by fostering teamwork among staff members during high-pressure shifts.
  • Mastered various mixing techniques, ensuring consistent drink quality across all orders.
  • Maintained a safe working atmosphere by adhering to strict sanitation guidelines throughout the bar area.
  • Ensured compliance with local alcohol regulations through diligent ID checks and responsible service practices.
  • Improved drink presentation by garnishing each beverage with appropriate accompaniments.
  • Communicated effectively with kitchen staff to ensure timely delivery of food orders to patrons at the bar area.
  • Assisted with opening and closing procedures, maintaining a clean and organized workspace.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Delivered food to customers at bar and tables.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Assisted in setting up and breaking down bar area for special events.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Checked ID cards and verified bar guests were of legal age.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Operated POS system to collect payments from customers.
  • Greeted customers and provided friendly, knowledgeable service.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Restocked ice, condiments, and snacks.
  • Learned how to make wide variety of mixed drinks.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Provided attentive service and proactively assessed guest needs.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Processed payments for orders and provided customers with change.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Arranged tables and chairs for special occasions and events.
  • Established rapport with customers by providing friendly and attentive service.
  • Greeted customers and provided menus upon arrival to dining room.
  • Closed out cash register and prepared cashier report at close of business.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Server/ Bartender/Bar Manager

Billy D's
10.2001 - 08.2005
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Associate of Applied Science - Physical Therapist Assistant

Greenville Technical College
Greenville, SC
11.2012

Certificate in Culinary - Restaurant And Culinary Management

Spartanburg Technical College
Spartanburg, SC
05.2001

Associate of Arts - General Studies

Spartanburg Methodist College
Spartanburg, SC
05.1998

Skills

Client Relationship Building

Presentations and public speaking

Technical Guidance

Internal Communications

User Training

Helpdesk administration

Customer Service

Customer Communication

Relationship Building

Customer Relations

Product and service knowledge

Customer Technical Support

Intuit QuickBooks

When I am not working, I spend my time outdoors with my kiddos.

My two wonderful sons and I love to hike, bike, play speed Frisbee Golf, and visiting the many parks in the area. My pets are also very important to me and I spend a lot of time with them as well. I enjoy cooking for my kiddos and myself rather than going out to eat. Homemade is always better. :) 

Timeline

Intuit Quickbooks Technical Representative

Arise
03.2018 - Current

Technical Representative

Alorica
01.2016 - 03.2018

Bartender

Wild Wing Cafe
05.2007 - 07.2009

Bartender/Assistant Bar Manager

Delaney's Irish Pub
09.2005 - 04.2006

Server/ Bartender/Bar Manager

Billy D's
10.2001 - 08.2005

Associate of Applied Science - Physical Therapist Assistant

Greenville Technical College

Certificate in Culinary - Restaurant And Culinary Management

Spartanburg Technical College

Associate of Arts - General Studies

Spartanburg Methodist College

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Kellie Price