Kellie Prince

• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
• Updated and maintained store signage and displays.
• Resolved customer complaints in a timely manner.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Ensure efficient operation of one or more self-storage facilities
• Duties include maximizing sales & occupancy, controlling delinquencies, performing required custodial and minor maintenance functions and other duties as assigned
• Effectively utilize computer system to log all transactions and tenant data / correspondence
• Collect funds by phone and in person and post payments
• Complete daily walk thru inspections, checking locks and cleaning units as needed
• Conduct limited retail sales following proper cash management procedures

• Explaining and advising on and promote bank products and services to customers
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
• Processed customer transactions promptly, minimizing wait times
• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due
• Cross-sold credit cards, loans and other bank products

Attended daily briefings with supervisors to discuss issues with security screening processes

• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage
• Used explosive detection machines and chemical swab systems to identify potential hazards
• Developed and maintained positive rapport with passengers and other airport personnel
• Authenticated boarding passes, identification, and passports to prevent fraudulent travel
• Monitored security checkpoints for compliance with applicable security protocols
• Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction
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• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
• Completed final move-out walk-throughs with tenants to identify required repairs
• Followed up on delinquent tenants and coordinated collection procedures
• Maintained original leases and renewal documents in digital and hardcopy format for property management office
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
• Collected and maintained careful records of rental payments and payment dates
• Communicated effectively with owners, residents, and on-site associates
• Responded to Common Area Maintenance (CAM) inquiries
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates
• Planned special events such as lotteries, dedications and project tours
• Developed and implemented marketing strategies to increase occupancy rates
• Maintained sufficient number of units market-ready for lease
• Coordinated with janitorial and engineering staff on maintenance and upkeep

• Greeted clients, showed apartments, and prepared leases
• Verified tenant incomes and other information before accepting lease applications
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
• Responded to requests and scheduled appointments for property showings

• Greeted clients, showed apartments, and prepared leases
• Verified tenant incomes and other information before accepting lease applications
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
• Responded to requests and scheduled appointments for property showings
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts
• Collected rent and tracked resident payments and information in computer system
• Distributed and followed up on tenant renewal notices
• Resolved conflicts between tenants regarding noise, encroachments, and parking
• Collected monthly rent payments and other fees, always properly recording, and processing money
• Registered clients on database to enable tracking history and maintain updated records
• Communicated effectively with owners, residents, and on-site associates
• Generated leads for sales and rental properties through cold calls and referrals
• Collected and maintained careful records of rental payments and payment dates
• Responded to Common Area Maintenance (CAM) inquiries
• Planned special events such as lotteries, dedications and project tours

• Skilled at working independently and collaboratively in a team environment
• Self-motivated, with a strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations
• Worked well in a team setting, providing support and guidance
• Worked effectively in fast-paced environments

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
• Adapted to new applications and maintained knowledge of current technologies
• Sought out extra training opportunities to enhance customer relationship management abilities.