Kellie Rae

Executive Manager

Conroe,TX

Summary

Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Sales leader with sound judgement, exceptional planning abilities and interpersonal communication strengths. Encouraging manager and analytical problem-solver with talent for team building.

Overview

years of professional experience

Certification

Work History

Department Of Justice, Federal Bureau Of Prisons

General Manager

01.2020 - 01.2024

Job overview

Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Developed and implemented strategies to increase sales and profitability.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Formulated policies and procedures to streamline operations.
Interacted well with customers to build connections and nurture relationships.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reduced operational risks while organizing data to forecast performance trends.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Championed continuous improvement initiatives that enhanced operational performance across all departments.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget implementations, employee evaluations, and contract details.
Collaborated with cross-functional teams to develop innovative solutions.
Assisted in recruiting, hiring and training of team members.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Department Of Justice, Federal Bureau Of Prisons

Sr Operational Manager

12.2016 - 01.2020

Job overview

Streamlined operational processes by implementing efficiency improvements and reducing waste.
Improved team productivity through effective communication, training, and performance evaluations.
Managed budgets for multiple projects, ensuring timely delivery and cost control.
Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
Led cross-functional teams in the successful implementation of new systems and procedures.
Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
Conducted regular risk assessments to proactively identify potential issues affecting operations or financial stability.
Championed lean management principles within the organization, optimizing workflows while minimizing excess resource consumption.
Optimized inventory management strategy through accurate forecasting and demand planning methodologies.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Managed purchasing, sales, marketing and customer account operations efficiently.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Reduced operational risks while organizing data to forecast performance trends.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Department Of Justice, Federal Bureau Of Prisons

Program Manger/Project Manager

02.2011 - 12.2016

Job overview

Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
Established effective communication among team members for enhanced collaboration and successful project completion.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Planned, designed, and scheduled phases for large projects.
Monitored project performance to identify areas of improvement and make adjustments.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Developed and initiated projects, managed costs, and monitored performance.
Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Coordinated material procurement and required services for projects within budget requirements.
Developed and implemented strategic project plans to meet business objectives.
Monitored project progress, identified risks and took corrective action as needed.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Maintained open communication by presenting regular updates on project status to customers.
Managed projects from procurement to commission.
Identified plans and resources required to meet project goals and objectives.
Provided detailed project status updates to stakeholders and executive management.

Department Of Justice, Federal Bureau Of Prisons
Dublin, CA

Factory Manager

04.2004 - 09.2011

Job overview

Increased production efficiency by implementing new workflow processes and optimizing team collaboration.
Reduced downtime in the factory by regularly maintaining machinery and ensuring proper equipment functionality.
Achieved higher product quality standards through rigorous quality control measures and employee training programs.
Managed daily production schedules to meet demanding customer deadlines while maintaining a safe work environment for staff.
Enhanced overall productivity with thorough performance monitoring, providing constructive feedback, and implementing improvement strategies.
Streamlined inventory management processes, reducing waste and improving cost-efficiency within the factory operations.
Coordinated cross-functional teams for successful project execution, meeting budgetary constraints and time-sensitive goals.
Conducted regular performance evaluations to identify areas of improvement and recognize outstanding contributions from team members.
Facilitated effective collaboration between departments by establishing clear channels of communication for efficient problem-solving initiatives.
Optimized labor allocation by identifying skill gaps in the workforce and developing comprehensive training programs accordingly.
Introduced lean manufacturing principles into daily operations which led to increased efficiency and reduced waste across all production lines.
Supported improvement philosophy and factory-related principles.
Analyzed financial reports, assessed factory productivity and devised plans of action to build productive plant operations.
Kept abreast of current environmental requirements of state and federal environmental protection agencies and mobilized safe and responsible workplace.
Drove productivity and financial performance and managed achievement of corporate and factory level metric goals.

Department Of Justice, Federal Bureau Of Prisons
Dublin, CA

Senior Quality Manager

02.2002 - 04.2004

Job overview

Improved product quality by implementing stringent quality control measures and conducting thorough audits.
Developed and managed efficient quality management systems for streamlined operations and reduced defects.
Led cross-functional teams for effective collaboration on quality improvement projects, resulting in improved efficiency and cost savings.
Optimized supplier performance through regular evaluations, feedback, and collaboration on continuous improvement initiatives.
Ensured compliance with industry standards and regulations by maintaining up-to-date knowledge of best practices in quality management.
Reduced waste by identifying inefficiencies in manufacturing processes and implementing targeted improvements.
Conducted root cause analysis for process failures, leading to the development of effective preventive measures.
Mentored junior team members to enhance their understanding of quality management principles and drive a culture of continuous improvement.
Collaborated with R&D teams to integrate quality considerations into new product development processes, ensuring successful launches with minimal issues.
Implemented Lean Six Sigma methodologies to streamline processes, increasing productivity while maintaining high-quality standards.
Championed a culture of continuous learning within the organization, promoting ongoing professional development opportunities for staff members at all levels.
Maintained strong relationships with external auditors, ensuring smooth audit processes and timely resolution of any identified issues or nonconformances.
Developed and delivered comprehensive quality training programs for employees at all levels of the organization to reinforce best practices and maintain a strong culture of excellence.
Evaluated quality problems and performed assessments to identify and resolve issues.
Updated quality control standards, methods, and procedures to meet compliance requirements.
Wrote and implemented new rework procedures to standardize processes and streamline workflow.

Education

Georgetown College
Georgetown, KY

Associate of Applied Science from Financial Services Marketing Operations

University Overview

Study Abroad: Madrid Spain, (Business)
PhiBeta Lamda Member (Communication)
Extracurricular Activities: (Big Sister/Little Sister)

Skills

Business Administration
Staff Supervision
Analytical Skills
Strategic Planning
Contract Negotiations
Advertising and marketing
Sales expertise

Process Improvements
Product Analysis
MRP and ERP systems
P&L Management
Operations Oversight
Business Development

Accomplishments

Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
Supervision - Supervised sales team to monitor sales activity and goal achievement.
Supervised team of 45 staff members.
Collaborated with team of 25 in the development of EV Charging stations.

Certification

Lean Six Sigma, Green Belt certified Virginia Tech - 2017
T-Training Lean Six Sigma certified - Virginia Tech 2018
ISO Certified Auditor 2015
Project Management certified.

Languages

Spanish

Professional Working