Kellie Ramey
Huntington
Summary
With a proven track record at Averhealth, I excel in specimen handling and empathy, enhancing drug testing accuracy and client satisfaction. My expertise in laboratory protocols and sensitivity to patient needs have contributed to operational excellence and compliance. I am skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Drug Test Administrator
Averhealth
12.2024 - Current
- Conducted thorough assessments of each patient''s needs before administering tests, ensuring accurate results tailored to individual circumstances.
- Ensured compliance with federal and state regulations through meticulous record-keeping and documentation.
- Enhanced drug testing accuracy by implementing strict protocols and procedures.
- Performed regular quality checks on testing instruments, identifying any issues early on to avoid inaccurate readings.
- Managed inventory of testing supplies, maintaining adequate stock levels to meet demand while minimizing waste.
- Maintained client confidentiality by securely handling sensitive information and adhering to privacy laws.
- Supported business growth by fostering positive relationships with referring physicians, clinics, and laboratories.
- Increased customer satisfaction with clear communication on drug test results and expectations.
- Contributed to the development of marketing materials that effectively communicated our services to potential clients.
CMA
Huntington Behavioral Health
05.2023 - 05.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Certified Medical Assistant
Marshall Healthcare
02.2023 - 05.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
Certified Medical Assistant
Scott Orthopedic Center
05.2022 - 02.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Production Operator
Toyota Motor Manufacturing
03.2019 - 08.2021
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Documented production information via daily system logs and discussed issues with management.
- Inspected final products for defects and flaws using proper QA procedures.
- Improved production efficiency by optimizing machine settings and conducting routine maintenance.
CNA
Huntington Health & Rehabilitation
02.2017 - 02.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Customer Service Representative
Amazon
01.2016 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Housekeeping Aide
Marshall University
05.2015 - 08.2015
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
Education
Lincoln Co High School
Hamlin, WV06.2015
Skills
- Empathy and sensitivity
- Specimen handling
- Adherence to guidelines
- Sample collection
- Drug testing regulations
- Strict confidentiality
- Laboratory protocols
- Chain of custody procedures
- Laboratory safety protocols
- Laboratory techniques
- Maintaining confidentiality
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- HIPAA compliance
- Blood and urine analysis
- Active listening
- Patient confidentiality
- Sterilization techniques
- Data analysis and documentation
- Team building
- Medical terminology
- Phlebotomy
- Automated laboratory testing
- Analytical thinking
- Risk assessment
- Professionalism
- Quality control
- Blood and tissue sample collection
- Diagnostic procedures
- Professional demeanor
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (NAHP).
- Certification #: 208599
- Issued: 02/10/2020
- Expiration: 02/15/2025
Timeline
Drug Test Administrator
Averhealth
12.2024 - Current
CMA
Huntington Behavioral Health
05.2023 - 05.2024
Certified Medical Assistant
Marshall Healthcare
02.2023 - 05.2024
Certified Medical Assistant
Scott Orthopedic Center
05.2022 - 02.2023
Production Operator
Toyota Motor Manufacturing
03.2019 - 08.2021
CNA
Huntington Health & Rehabilitation
02.2017 - 02.2019
Customer Service Representative
Amazon
01.2016 - 01.2017
Housekeeping Aide
Marshall University
05.2015 - 08.2015
Lincoln Co High School
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