Kellie Ramsey
Gorham,NH
Summary
Certified Pharmacy Technician and Manager at Wal-Mart Supercenter and McDonald's. Skilled in customer service and problem-solving, enhancing customer satisfaction and team performance. Skilled in insurance billing, inventory management, and pharmacist support. Demonstrated ability to lead, train, and optimize workflow, significantly improving operational efficiency.
Overview
40
40
years of professional experience
Work History
Certified Pharmacy Technician
Wal-Mart Supercenter
03.1998 - Current
- Counted and labeled prescriptions with correct item and quantity.
- Helped pharmacist clear problematic prescriptions and address customer questions
- Reviewed and verified customer information and insurance provider information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives
- Did associates scheduling
- complete claims processing, resolve concerns, and reconcile payments.
- Communicated directly with doctors offices via telephone, fax and email.
- Trained new pharmacy technicians on proper procedures and best practices
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication
- Resolved non-routine issues like third-party billing, and customer service issues.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Managed opening and closing duties for pharmacy.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Manager/team Lead
McDonald's
06.1985 - 02.1998
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Opened and closed location and monitored shift changes
- Did scheduling for associates
- Managed shifts throughout the day and coordinated associates in their proper places to run the day efficiently as possible
Education
Associate of Applied Science - Business Administration
White Mountain Community College
Berlin, NH05-1988
Skills
- Data entry
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Stocking medications
- Medication dispensing
- Filling prescriptions
- Workflow optimization
- Pharmacist support
- Prescription interpretation
- Drug storage procedures
- Patient confidentiality
- Insurance verification
- Inventory management
Timeline
Certified Pharmacy Technician
Wal-Mart Supercenter
03.1998 - Current
Manager/team Lead
McDonald's
06.1985 - 02.1998
Associate of Applied Science - Business Administration
White Mountain Community College
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