Kellie Ray
Herrick,IL
Summary
Accountable Residential Program Manager handling multiple tasks in fast-paced environments while remaining calm and composed. Smart individual knowledgeable in regulations and rules that promote quality home environments. Committed to every resident's well-being through self-development initiatives and appropriate programming. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with residents. Fosters sense of safety among residents to support individuals in times of need. Communicative individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping students navigate challenges of college life.
Overview
32
32
years of professional experience
Work History
Residential Program Manager
Kemmerer Village
10.2018 - Current
- Communicated regularly with staff, therapists, and residents, answering questions and addressing concerns.
- Created individual programming to meet the needs of the residents.
- Oversaw the managing of the program and made any changes for managing residents needs.
- Ensured the program is being followed by staff and residents.
- Fostered a strong sense of teamwork among staff members by holding regular meetings, providing clear expectations, and recognizing accomplishments.
- Established a culture of continuous improvement within the residential program through teaching TCI, Think Trauma, Clinical Education Meetings, and staff feedback sessions.
Training Coordinator
Kemmerer Village
02.2014 - Current
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
Shift Supervisor
Kemmerer Village
01.2004 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved staff and resident questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
Residential Counselor
Kemmerer Village
09.1992 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as completing chores, hygiene, and homework, etc.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Monitored and documented client progress toward meeting goals and objectives.
Education
Associate of Arts - Psychology
Lake Land College
Mattoon, IL05.2003
Skills
- Positive working relationships
- Written and verbal communication
- Training and mentoring
- Certified TCI Instructor since 2016
- Certified Think Trauma Trainer since 2018
- New staff orientation
- Creative with creating programming
- Strong leaderships skills
Timeline
Residential Program Manager
Kemmerer Village
10.2018 - Current
Training Coordinator
Kemmerer Village
02.2014 - Current
Shift Supervisor
Kemmerer Village
01.2004 - Current
Residential Counselor
Kemmerer Village
09.1992 - Current
Associate of Arts - Psychology
Lake Land College
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