Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kellie May

Brockton,MA

Summary

Adept at enhancing operational efficiency and customer satisfaction, I leveraged time management and assertiveness to elevate service standards at Dunkin' Donuts. My expertise in quality assurance and crew leadership resulted in a significant improvement in team performance and service delivery, embodying integrity and a commitment to excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Crew Member

Costco
Avon, MA
03.2024 - Current
  • Ensured all items were within their expiration period before customer distribution.
  • Maintained food safety through proper storing methods including labeling and rotation.
  • Maintained an organized work area to ensure efficient operations.
  • Ensured prompt food delivery enhancing guest satisfaction.
  • Maintained operational readiness by completing daily setup and cleanup duties.
  • Organized and restocked supplies to support operations and team productivity.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Took orders from patrons and input selections into store computer system.
  • Upheld high standards of productivity and quality in operations.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Processed payments on cash register and counted back bills and change to patrons.

Manager

Dunkin' Donuts
Hanover, MA
09.2012 - 03.2023
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Delegated work to staff, setting priorities and goals.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Recruited and hired qualified candidates to fill open positions.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Conducted performance reviews for team members.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Coordinated and managed daily schedules to ensure efficient workflow.
  • Managed and allocated budget to ensure financial efficiency and cost control.
  • Oversaw payroll functions, guaranteeing precise and punctual salary disbursements.
  • Obtained relevant certifications to guarantee adherence to regulations and boost operational excellence.

Education

High School Diploma -

South Shore Vo Tech
Hanover, MA
07-1996

Skills

  • Time management
  • Sanitizing
  • Quality assurance
  • Cleaning and sanitizing
  • Company standards
  • Assertiveness
  • Telephone etiquette
  • Safe food handling
  • Basic math
  • Housekeeping
  • Taking orders
  • Customer service
  • Order management
  • Supplies monitoring and restocking
  • Quality control checks
  • Crew leadership
  • State regulations
  • Stock management
  • Learning agility
  • Resilience and persistence
  • Integrity and honesty
  • Cash handling
  • Customer engagement

Certification

  • ServSafe valid Until 11/16/2026

Timeline

Crew Member

Costco
03.2024 - Current

Manager

Dunkin' Donuts
09.2012 - 03.2023

High School Diploma -

South Shore Vo Tech

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Kellie May