Kellie Riley
San Antonio,TX
Summary
Accomplished Assistant Manager at Churchill Forge Properties, adept in financial management and fostering customer relations. Demonstrated success in enhancing tenant satisfaction and streamlining operations, leveraging marketing knowledge and multitasking abilities. Proven track record in improving property performance metrics, with a focus on results and team motivation.
Overview
17
17
years of professional experience
Work History
Assistant Manager - Property Management
Churchill Forge Properties
02.2010 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Assisted in preparing comprehensive financial reports for owner review, ensuring transparency in property performance metrics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
Property Management Assistant
Jet Group Management
03.2009 - 12.2009
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Contributed to the successful lease-up of properties by coordinating marketing efforts and organizing open houses.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Generated leads for sales and rental properties through cold calls and referrals.
Clerical Assistant
Leading Edge Personnel
01.2008 - 02.2009
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
Education
Bachelor of Arts - English Language And Literature
Texas State University
San Marcos, TX05.2007
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Marketing knowledge
- Policy Enforcement
- Financial Management
- Computer Skills
- Multitasking Abilities
- Excellent Communication
- Training and Development
Timeline
Assistant Manager - Property Management
Churchill Forge Properties
02.2010 - Current
Property Management Assistant
Jet Group Management
03.2009 - 12.2009
Clerical Assistant
Leading Edge Personnel
01.2008 - 02.2009
Bachelor of Arts - English Language And Literature
Texas State University
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