Kellie Roberts

I worked in the Drive thru on overnight! I.

Took orders.I had to cash or cards for the orders and pass the orders out

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Excelled in every store position and regularly backed up front-line staff.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
• Cooperated with coworkers to improve customer experience and manage storefront.

I worked in the peckout division Penguin.The already tempered and I had to do the last inspection on the glass shower doors and store fronts and as well as wrap it and get it ready to ship.