KELLIE Scott

• Developed and implemented staff training program to ensure quality customer service.
• Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
• Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Bussed and reset tables to keep dining room and work areas clean.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Collect Deals and retrieve registration paperwork for customer vehicles. Fill out correct paperwork to obtain registrations from the DMV. Cut refund checks and mail out registrations.Collect titles from trades brought into the stores. Prepare for sale. Wholesale trade vehicles that are obtained in store to certified used Auto Deals , prepare any store to store selling of cars and run accounting on all vehicles taken in . Submit all Volkswagen Warranties for payment. Post R.O.'s and payments to accounting when finished.Worked closely with clients, team, customers to produce positive result.

*Maintained full knowledge of bar and menu items and made recommendations.

*Delivered quality food and beverage service to guests in a responsible manner.

*Maintained full knowledge of all menu items, contents and preparation methods.

*Processed cash, credit card and voucher payments.

Greet Customers, conduct walk around of vehicle, gather information, Open repair orders, create estimates , update customers , Close repair orders and receive transactions for bills on repair orders. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Computed accurate sales prices for purchase transactions. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs.

• Delivered high-quality customer service through deep commitment to knowledge and performance.
• Processed sales transactions to prevent long customer wait times.
• Supported office clerical functions using word processing and other software, email and office machines.
• Followed confidentiality rules to preserve data quality and reduce potential information compromise.
• Received and distributed incoming mail, messages and packages to appropriate individuals.
• Prepared and submitted requisitions to maintain supply standards in accordance with established procedures.
• Communicated with customers and employees to answer questions or explain information.
• Performed data entry and recordkeeping tasks to track company correspondence and updates.
• Answered multi-line telephone system and routed calls to appropriate personnel.
• Directed clients and guests to correct departments, rooms and staff members.
• Copied, scanned and filed documents to maintain office records.
• Assisted customers by answering questions and providing information about accounts /surgery and schedules
• Wrote, recorded and proofread business communications, documents and data.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.