KELLIE SEACAT
Port Huron,MI
Summary
Dedicated customer relations and administrative professional with over 20 years of experience resolving complex issues and driving customer satisfaction. Proven expertise in office administration, Microsoft Office, and accurate data entry. Adaptable and fast-acting decision-maker eager to support a dynamic team with proven loyalty and strong work ethic.
Overview
1
1
Certification
27
27
years of professional experience
Work History
School Bus Driver
Dean Transportation
Port Huron, MI
08.2026 - Current
- Drove Dean Transportation school bus routes, ensuring safe transportation for special needs students.
- Transported students to school on time, adhering to assigned route schedule.
- Monitored student behavior and enforced bus rules to maintain a safe and respectful environment.
- Operated motorized ramps and lifts and wheelchair restraints to assist special needs students.
- Performed pre-trip inspection and mechanical checks before scheduled run.
Administrative Assistant
The Yen Group
Port Huron, MI
10.2025 - 08.2026
- Provided administrative support to management staff, including scheduling meetings and interview appointments, and maintaining records. As well as involvement of Interviewing potential applicants.
- Production Requisitioner of POs to initiate the process of goods of services with vendors.
- Trained and assisted office staff with computer usage and office procedures, orders, and complete PORs. Verified spelling and grammar in documents submitted by employees.
- Answered phone calls to address inquiries from clients and staff. Maintained files and filed, keeping sensitive information confidential.
- Answered phone calls directed inquiries. Maintained files and filed, keeping sensitive information confidential.
- Created, compiled and entered data into various databases to ensure accuracy and completeness.
- Ordered and dispensed supplies to maintain office inventory. Maintained relationships and database of clients/vendor information with accuracy and attention to detail.
- Reviewed work completed by other employees to verify proper spelling and grammar.
- Organized monthly expense reports according to company policies and procedures.
- Processed invoices efficiently in Quickbooks
- Generated regular project progress reports using Microsoft Office applications, facilitating informed decision-making and tracking project milestones.
- Searched for information in company databases or online to answer questions or resolve problems.
- Operated office equipment, such as fax machines, copiers, and phone systems and processed incoming mail, greeted and screened visitors
- Collaborated with team members on projects to meet deadlines efficiently, and monitored daily operations in order to ensure efficient workflow processes were being followed.
- Collaborated with team members on projects to meet deadlines efficiently, and monitored daily operations in order to ensure that efficient workflow processes were being followed.
SERVICE REPRESENTATIVE
ATT
Port Huron, MI
03.2000 - 01.2022
- Delivered exceptional service to clients by resolving inquiries and complaints promptly, showcasing strong problem-solving and communication skills while providing accurate information and tailored solutions.
- Processed orders quickly and efficiently while verifying product availability for each order placed.
- Utilized active listening techniques to accurately assess customer needs and provide effective resolutions for accounts accordingly.
- Collaborated with departments to resolve customer issues effectively, ensuring a satisfactory outcome for complex requests.
- Ensured compliance with relevant laws and regulations during all interactions with customers.
- Demonstrated proficiency in using various software applications with multiple monitors and over 20 applications we had to use on each call related to customer service operations.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Managed escalated calls by listening to customer needs and providing appropriate solutions, guiding them through complex systems or processes to enhance their experience.
Education
DIPLOMA -
Port Huron High School
Certificate - Medical Code Billing
SAGE
Skills
- Transportation of special needs/Wheelchair restraint
- QuickBooks Invoice processing
- Administrative support
- Scheduling
- Data entry and management
- Documentation and recordkeeping
- Technical Skills in using MS word and Excel for basic reporting and spreadsheet management
- Customer relations
- Professional Customer service
- Good phone etiquette
- Problem-solving & critical thinking
- Analytical thinking
- Organization & prioritization
- Time management
- Multi-tasking technology
- Adaptability & Flexibility
- Handling pressure
- Excellent work ethic
- Dedicated team player
- Small business and communication skills
- Professionalism
- Computer proficiency
- Medical Coding CPC trained ensuring billing compliance
- Transportation of special needs/Wheelchair restraint
Certification
Certificate in Medical Coding and Billing, SAGE
Timeline
School Bus Driver
Dean Transportation
08.2026 - Current
Administrative Assistant
The Yen Group
10.2025 - 08.2026
SERVICE REPRESENTATIVE
ATT
03.2000 - 01.2022
DIPLOMA -
Port Huron High School
Certificate - Medical Code Billing
SAGE