Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
Coordinated referrals to specialists when necessary, ensuring seamless transitions of care for patients within the healthcare system.
Served as a liaison between patients and healthcare providers, facilitating clear communication regarding treatment plans and expectations.
Promoted patient safety and comfort during office visits by attentively monitoring their condition and promptly addressing any concerns or discomforts expressed.
Managed inventory of medical supplies within the office, ensuring adequate stock levels while minimizing waste through effective organization strategies.
Demonstrated adaptability by efficiently managing unexpected changes in schedules or staffing situations without compromising patient care quality or timeliness of services rendered.
Provided health education to patients on various topics such as medication management, disease prevention, and self-care strategies.
Conducted thorough assessments of vital signs, lab results, and physical status to identify potential concerns and inform appropriate interventions.
Prepared patients for diagnostic testing procedures by explaining the process, providing reassurance, and answering any questions they may have.
Implemented infection control measures throughout the office environment to maintain a safe atmosphere for both staff members and patients alike.
Enhanced patient care by effectively administering medications and treatments as prescribed by physicians.
Participated in continuing education opportunities for professional development purposes while staying apprised of industry best practices and emerging healthcare trends.
Completed paperwork and prior authorizations and scheduled appointments for patients.
Educated patients and families on disease processes, medications and treatments.
Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.
Reinforced health education, counseling and advice to patients and families and assessed patient educational needs, prioritized patient learning needs, identified barriers to learning and used educational tools to encourage non-adherent patients.
Sterilized instruments and equipment and stocked unexpired supplies and medications to prepare patient care areas.
Assessed patient health status based upon presented symptoms and directed patient to appropriate level of care or acceptable alternative venue.
Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
Administered medications and injections to patients.
Evaluated patient histories, complaints, and current symptoms.
Reviewed patient history to verify conditions and current medications.
Responded to patient requests with appropriate clinical and personal assistance.
Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
Provided patient education on health care issues and prescribed medications.
Delivered emotional support to patients and families during challenging times.
Education
LPN Certificate - Nursing
John Wood Community College, Quincy, IL
05.2004
Skills
Clinical judgment
Vital signs monitoring
HIPAA Compliance
Immunization Administration
Healthcare Software Proficiency
Continuing education
Nursing Documentation
Ethical Practice
Medication Administration
Direct Patient Care
EMR Updating
Appointment Scheduling
Compassion and Empathy
Supply Management
Incoming Call Reception
Certified in CPR/AED
Patient Education
Critical Thinking
Epic Systems
Attention to Detail
Responsible and Dependable
Adaptable and Flexible
Patient Charting
Medical Paperwork Processing
ICD-10
Call Answering and Assistance
Teamwork and Collaboration
Problem-Solving
Time Management
Multitasking Abilities
Reliability
Excellent Communication
Organizational Skills
Timeline
LPN Office Nurse - Quincy Medical Group
12.2004 - Current
John Wood Community College - LPN Certificate , Nursing
Associate Physician | Hematology & Medical Oncology at Quincy Medical Group Cancer InstituteAssociate Physician | Hematology & Medical Oncology at Quincy Medical Group Cancer Institute
Administrative Operations Coordinator at University of Arkansas at MonticelloAdministrative Operations Coordinator at University of Arkansas at Monticello