Kellie Sexton
Sugar Grove,VA
Summary
Proven leader at Cullen Management, adept in decision-making and delegating work, significantly improved team performance and customer satisfaction. Skilled in documentation and fostering a professional environment, my approach emphasizes privacy, punctuality, and flexibility, driving seamless operations and enhanced accountability.
Overview
7
7
years of professional experience
Work History
Shift Manager
Cullen Management
01.2020 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Department Manager
Cullen Management
09.2020 - 03.2021
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
Crew Member
Cullen Management
07.2017 - 12.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Associate Degree in Nursing - Nursing
Wytheville Community College
Wytheville, VA05.2025
Associates of Arts And Sciences - General Studies
Wytheville Community College
Wytheville, VA05.2022
Skills
- Decision-Making
- Punctual and Reliable
- Delegating Work
- Task Prioritization
- Clinical judgment
- Privacy and confidentiality
- Documentation And Reporting
- Flexible Schedule
Timeline
Department Manager
Cullen Management
09.2020 - 03.2021
Shift Manager
Cullen Management
01.2020 - Current
Crew Member
Cullen Management
07.2017 - 12.2019
Associate Degree in Nursing - Nursing
Wytheville Community College
Associates of Arts And Sciences - General Studies
Wytheville Community College
Similar Profiles
Mengdi HuangMengdi Huang
Administrative AP Testing Coordinator at William Cullen Bryant High SchoolAdministrative AP Testing Coordinator at William Cullen Bryant High School
Pieter Jan PapePieter Jan Pape
Mechanical-engineer at Cullen EngineeringMechanical-engineer at Cullen Engineering
Russell WilliamsRussell Williams
Construction Laborer at Cullen ConstructionConstruction Laborer at Cullen Construction
LISA MITCHELLLISA MITCHELL
Nurse Manager, Free Medical Clinic at Mel Leaman Free ClinicNurse Manager, Free Medical Clinic at Mel Leaman Free Clinic
Pj BaileyPj Bailey
Supervisor at Tetra TechSupervisor at Tetra Tech