Kellie Shackelton
Bloomington,MN
Overview
19
19
years of professional experience
Work History
Director of Operations
The Moeller Group
02.2016 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with team lead to develop and execute long-term goals and objectives.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Server
Champps Kitchen And Bar
06.2008 - 08.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Joe Senser's Sports Bar
10.2004 - 08.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Inver Hills Community College
Inver Grove Heights, MNReal Estate License - Real Estate
Kaplan Career Institute
Bloomington, MN04.2017
Skills
- Business Management
- Resource Allocation
- Schedule Oversight
- Customer Retention
- Sales Tracking
- Data Management
- Business Marketing
- Direct Sales
- Sales Strategies
- Customer Service
- Operations Management
- Customer Relations
- Payroll Administration and Timekeeping
Timeline
Director of Operations
The Moeller Group
02.2016 - Current
Server
Champps Kitchen And Bar
06.2008 - 08.2018
Server
Joe Senser's Sports Bar
10.2004 - 08.2017
Inver Hills Community College
Real Estate License - Real Estate
Kaplan Career Institute